Statue of Liberty & Ellis Island with Round-trip Ferry in New York, NY

If I could give this cruise line zero stars, I would. My experience with them was an absolute nightmare and proved that they care significantly more about squeezing money out of their passengers than providing even a basic level of customer service. We arrived at the terminal exactly one minute after the scheduled check-in time. Despite the ship being docked for another 30 minutes, the staff was cold, robotic, and completely unwilling to help. We pleaded with them repeatedly, explaining our situation, but they flat-out refused to let us board. It is clear their "policies" are designed to punish customers rather than accommodate them. To make matters even more insulting, instead of helping us get on the ship we had already paid for, they had the audacity to suggest we buy entirely new tickets with only a pathetic "small discount." It was a blatant money grab. They would rather leave a paid customer standing on the dock and try to sell them a second ticket than show an ounce of human decency or flexibility. This company is a corporate machine that views travelers as nothing more than open wallets. They have no heart, no common sense, and zero loyalty to their guests.

FRAUD AND SCAM ALERT!!!!! Bought tickets online from Attractions4us for a tour of St. Patrick’s Cathedral. The cathedral was having A private mass and not conducting tours so we were ushered out, unable to proceed with the tour. I have been emailing and calling Attractions4us for a refund only to be told that the cathedral “is a working cathedral and the mass is part of the experience.” Anyone who has ever been to a mass knows that mass is free. The tour I paid for I did not receive. They are refusing my refund of $75.