Banana Boat Ride - H2O Watersports in Honolulu, HI

I rarely write negative reviews, but I feel the need to share my experience with your company in Hawaii. The general manager I interacted with on August 25th and 26th was disrespectful and condescending. When I called to cancel my rentals due to a tropical storm warning, she refused to provide a refund and spoke to me in a demeaning manner. I called the 25th to cancele and she said to call in the am of the 26th. So we did and she tries to use that it’s a same day cancellation. No, I called you yesterday. You rushed me off the phone and cut me off as I was speaking to tell me to call in the am. Despite expressing my concerns about the weather and my lack of confidence in using the jet skis, she insisted on enforcing the no-refund policy for same-day cancellations. She claimed to be the top authority and dismissed my requests to speak to someone above her. After a frustrating conversation, she hung up on me. I reached out to the company via email but received no response. The lack of accountability and professionalism I encountered was disappointing. I made it clear that if my concerns were not addressed, I would share my negative experience on various platforms such as Yelp, TripAdvisor, and Expedia. I wanted a refund not because I no longer wanted to use the jet skis, but because the storm warning made me uncomfortable. The way I was treated during this ordeal was unacceptable. I urge you to review the phone call and reconsider how your staff handles customer complaints. The dismissive attitude and lack of empathy I experienced do not reflect well on your company. I hope this issue can be resolved promptly to avoid further negative feedback online and through social media. I believe in giving credit where it's due, but in this case, I must bring attention to the subpar customer service I received.

H2O did a great job! The experience with the people was excellent. Very casual and laid back. The experience with the jet ski was wonderful! It is regimented, that is you must follow a course, always make right turns, stay 100 feet away from other jet skis, but despite that it was great fun. On the con side, I think it's a bit much to charge $10 for goggles, and the media package is quite pricey at $80. Overall, I'd say do it!