Hawthorn Suites by Wyndham Lake Buena Vista in Orlando, FL

We stayed for one night on our way to another hotel and found the hotel to be in a great location. Parking, breakfast and wifi were included. The room was really big with plenty of space for our family of two adults and two kids. The hotel had a pool, hot tub and some toys for the kids to play with along with some Disney themeing in the lobby. The staff were friendly. Although it's a little dated, we were happy with our stay, slept well in 3 beds and location wise for the price it was excellent value.

Stay elsewhere. This hotel is very poorly staffed and maintained. When you arrive, it is likely there will be no one at the front desk. They will casually stroll out when they feel like it after ringing the bell and then do the bare minimum to get you get checked in or tend to requests. This hotel beats them all for worst ever breakfast and we travel weekly to lots of different hotels and condos. Breakfast was the worst ever of all places we have ever stayed that offered free breakfast. Cereal, but no milk! No fruit at all! Little disks they call eggs that are so rubbery they can't possibly be real eggs, or even decent quality fake eggs. Sausage looked very dried out, no bacon or other source of protein. No toast. Coffee cups are only the tiniest styrofoam ones that carry about 4-6 ounces, of course with no lids. And on top of it all, they grill you like you are a criminal when you try to go to breakfast. They would not let me in until I finally got the front desk to prove to them I was a paid guest. My name was right there in in front of her on the list, but they apparently can't read English. Not the brightest staff, for sure. The gym has NO functional equipment! Not a single piece works! The treadmill has an error code and won't turn on. Other equipment is taped up and not even able to plug in. Rooms are functional, but not very clean and are quite dated. Our room had to be set to 66 degrees just to make it cool to roughly 72-74 and we had to keep the door open to the bedroom for decent air flow to get that cooler air in. Our room also smells like the non-functional gym downstairs, like dirty socks, not fun to sleep in. Lots of big stains in the carpet and very heavy chairs that don't have proper pads on the feet and are ripping the carpet. While location is convenient, a much better choice for similar condo-style units is the Sonesta ES Suites LBV right around the corner. Unlike Hawthorn, they are improving their property and have fantastic breakfast choices, even though not free. While this place can be ok, there are MUCH better options for same or cheaper pricing very close by. Don't stay here.

I do not recommend the stay here due to that while I was sleping the air conditioner would turn off and on randomly to the point me and my family couldn't sleep.The breakfast was horrible.Thd coffee didn't taste good and the food was old.Apart from that it needs some updating since it looks old and outdated.The pool and the gym were closed most times.During the time I was staying they were working on the roof meaning they would make noise in early hours in the morning waking me up early.While we were in a theme park we recieved a call indicating we had to switch rooms because our room was flooding and that when we returned we had to switch rooms.On my second night here while we were sleeping the fire alarm went off late at night making most of guests get out of their rooms just because someone burnt some toast which as I mentioned made the fire alarm go off. Though all these drawbacks we only recieved a 10% discount.Apart from that at front desk they were very kind and did their best.

I was very disappointed with my stay over the weekend. I stayed here in the past and was excited to go back for my trip, I chose this location because of the great experience I had before but this time it was horrible, woke up to roaches in the room and the breakfast was terrible, there wasn’t a selection and the food appeared to be old. The front desk staff wasn’t helpful and didn’t seem like they even cared. I won’t recommend.

We very much enjoyed our stay here. It is so close to the parks. One HUGE thing we noticed that is different from our last stay is that it seems to be much cleaner and the staff is friendlier. It appears to be under new management or something and the difference is apparent. We even had the option for breakfast which was great! Keep up the good work and if the new management team is doing keep it up, we will definitely be back!