Hurricane Harbor Concord, CA

On the smaller side, gets busy in the afternoon. Long wait for rides. You have to ride tubes down the slides so need to wait for a tube then about a 30 min wait for the ride itself. The park needs a better system to speed up loading and signalling that the slider is off. Perhaps having the next rider ready at the the top of the slide or deck ready to go would cut down on the walt times rather than keeping them on the staircase. Seems like some training in people movement would help. You also have to pay for the tubes on the lazy river, bit of a turn off as well.Understandable that maintenance happens, but when 2-3 rides are down the other lines back up and nowhere to go hmmmmm.

This place has gone way downhill over the past few years. I took my daughter and friend of hers yesterday. The Big Kahuna closed, the one next to it not running either and another one in the back of the park that had 3 slides on it last year completely removed. Way overpriced for what you get. DO NOT GO TO THIS WATER PARK. Basically, you get the lazy river, wave pool, small kids' area and a few slides. Regret reserving the cabana for this experience. I do not understand why they had 4 employees to check in the guest to the cabana area. Sitting around doing nothing but talking to each other. We were the only group in all of the cabanas, so no need to be over staffed, especially since they don't do anything for you accept check you in with a wrist band. No food service from them, you have to go to an overpriced food stand for food yourself. DON'T GET ME STARTED ON THE FOOD!! Two orders of fries and a small cheese pizza came to $43 and some change, cold, had been sitting, fries over salted enough to give my teen daughter a heart attack. It's like they a running this place into the ground on purpose. I will never go back here or to any Six Flag park ever!! DO NOT GO HERE, YOU HAVE BEEN WARNED!

DO NOT GO TO PLACE AT ALL!!!!! whether it be for work or for enjoyment, it is NOT worth it. I am employed to this place and their management is terrible. they do not respond to emails or calls and HR will not tale action to any of your concerns or problems. despite them stating that they are a fair workplace, they are definitely not that and favor their managers more than their underpaid and overworked minor employees. working here, i know that our sanitation is BS, nothing ever works (ice machines, rides, food,, cash registers, etc), i have had numerous times where customers memberships did not scan at all so do not go here if you plan on using your overpriced six flags memberships. kids poop in the pool all the time and the employees are supposed to keep it from the customers, so im telling you as an employee, the myths are true. the pools are so dirty that the pool system has to use so much chlorine that the lifeguards cant see their feet sometimes. like i said, everything at this place is overpriced, tell me why the small dippin dots here are $11 w taxes. oh hello, and they do not take cash. take it from me as a past employee and customer. this place is not worth your money and does not care about its underage, underpaid, under-scheduled, and overworked minor employees. it does not care about its customers safety concerns and only wants to rip them off for their money (probably why they never fix their cash registers)

What a disaster this place is. I cannot believe that the Six Flags organization finds the state of this park to be acceptable. I visited this water park on June 23rd, but I waited to write my review until now because I have been in the process of disputing the credit card charge for the cabana that I rented. I won my dispute because I was able to prove that Hurricane Harbor’s advertised description of the cabana is NOT what you will get in reality. I rented a cabana for 7 people for a total of $368.45. The website claims that the cabanas include: - Comfortable Seating for the Group - Lounge Chairs - Storage Table - Ceiling Fans - Bottled Beverages There was no ceiling fan. Hurricane Harbor currently has no cabanas with ceiling fans, yet their website clearly states that the cabanas have ceiling fans. There was no storage table. What we found was just a table. There was no ability to store our valuables in a storage table. Yet their website clearly states that the cabanas have storage tables. I found that none of the cabanas for rent have storage tables. There were no bottled beverages provided. When I inquired from a staff member as to where I could get the advertised "bottled beverages" that I would receive as a purchaser of a cabana, I was told that I was entitled to free bottles of water, but unfortunately the park was out of those bottles of water and I would not be receiving any of the advertised "bottled beverages" that I was entitled to. Additionally, the description of the cabana advertises “Access to Cabana Club Snack Bar Exclusive to Cabana Guests”. It took me a while to find the "Cabana Club Snack Bar Exclusive to Cabana Guests" because none of the park staff came over to greet us or explain any of the benefits that we would receive as purchasers of the Capri Cabana. I finally found the "exclusive" snack bar only to discover that the “exclusive” snack bar consisted of some bags of chips and bottled sodas and water. This was extremely underwhelming. Furthermore, the snack size bags of chips were SEVEN DOLLARS?!?!?! I didn’t ask how much the soda or water was. When I expressed my disappointment to the staff member who was manning the "Exclusive Cabana Club Snack Bar" that my cabana was not as advertised, he responded by saying, "I know it's horrible". He refused to help me rectify the situation. I then spoke to a second park employee and asked if I could speak to a manager, I was told that "he is a little busy right now". I was never able to speak to the elusive manager. If you rent a cabana at this park be sure to DISPUTE THE CHARGES with your credit card company. Aside from the cabana situation, there are many other shortcomings that I can report. All of the 1 and 2 star reviews on google that I have read are extremely accurate. I have never attended such a poorly managed amusement park. Some of the problems I saw were: inadequate numbers of lifeguards to staff all of the rides, price gouging for all food, half of the rides were closed, no waves in the "wave" pool, extreme overcrowding, complete disregard of safety since no staff member paid any attention to the metal detector at the park entrance, complete lack of cleaning in the restrooms at any point, overflowing toilets, complete lack of rule enforcement, inadequate supply of inflatable tubes, complete lack of customer service, etc., etc. Oh, and don’t bother emailing them. They won’t be helpful. However, they did offer me 4 free tickets to attend again. HA! Like I would ever go back!

Horrible place! We spent over $300 for a cabana and an additional $50 for unlimited meals. Cabanas: dirty and staff rude and unhelpful Meal plan: be ready to wait in line for over an hour and then have the employees confused about what the meal plan is. Also- they ran out of tubes- why they don’t give you one or more with the cabana is ridiculous! Don’t go here!!!