Hotel Zoe Fisherman's Wharf in San Francisco, CA

They say this is a 4-star hotel… but I don’t really think so. This hotel is quite unremarkable, I almost don't even remember staying here. There was nothing wrong with the room or hotel per se, but there was nothing amazing about it either, it's just somewhere to sleep. But, the hotel's location is superb. It's in Fisherman's Wharf and very close to the piers (maybe a 5 minute walk). And the area feels safe, there is no "fenty-leaning" in sight which we were quite worried about. And there's a plethora of restaurants and convenience stores around the hotel. The hotel does offer umbrellas to its guests, which is nice, but they have very limited availability, and SF is quite rainy, so I suggest planning accordingly. Unfortunately, we were there during the PG&E power outage, so we had no electricity and no hot water for about a day. The hotel tried their best, but honestly, there was nothing they could do to change the awful situation. One of the female staff members' did give us ONE (1) flashlight, which is barely enough... and said that every room can only have one... which I thought was ridiculous, cause how will someone see if their partner/friend/family member needed to use the restroom? And these flashlights were by no means "bright" so... Anyways, the next day, another front desk staff member gave us an extra one, Thank God. What I found odd was the bathroom. It was spacious, but the space seemed to be underutilized. When you open the shower door, you can't grab your towel easily as it's on the wall BEHIND the massive shower door. Plus, the shower floor felt dented and flimsy, I thought I was honestly going to fall through the floors during my showers, quite scary... And there's this weird, open, square hole in the front portion of the shower glass panel/screen, I'm assuming it's a towel holder (?). But it's honestly such a bad design... as I'm showering, water is splashing all over the toilet seat, and I'm just like... who even thought of this and why??? Anyways, this was an unremarkable stay and would not say this is a 4-star hotel. I'm not too sure why the reviews are so amazing. Everything was just "okay."

Hotel ZOE is the absolute BEST, MOST WELCOMING, FRIENDLIEST, in the whole San Francisco!! Super cozy, lovely rooms , excellent restaurant on the property, best coffee in the mornings !! The friendliness and welcoming of the Staff members are WORLD CLASS!!! We have stayed at this Hotel for many , many times and each time we leave, we cannot wait to return again the next time !! Mr. Max , Mr. Jose , Miss Emelda are just simply the most wonderful Staff members that will make your stay the best experience ever !!! The restaurant also has the most wonderful, helpful Servers , one in particular is Jose ( waiter ) . Hotel ZOE is absolutely Nr. 1 HIGHEST in Guests welcoming and accommodations !! We cannot THANK YOU enough to ALL of you wonderful Staff Members and management !! Can’t wait for our next time return to Hotel Zoe - BEST in SAN FRANCISCO !!! Christina & Robert G.

When I was looking for a hotel, Roy Caspillan came to the rescue. He was very helpful and very attentive to details. He made sure that my stay was very memorable one, and it was! He all prepared it for me and I was very happy for it. He went above and beyond when it comes to customer service. Thank you Roy! Also, the check in process was super smooth and was able to check in early. The lady( I forgot her name) at the front desk was also very nice and super welcoming. The room was super nice, clean and spacious. Even though I only spent for 1 night, but it was all worth it. Over all, my stay at Hotel Zoe Fisherman’s Wharf was superb. Thanks to all the staff! I would stay there again for sure.

Outstanding customer service from start to finish. From the minute we arrived, front desk agent Diana Lee went above and beyond to make our experience exceptional. Her knowledge, kindness, and warm smile truly stood out. This was the best customer service I’ve had in a very long time. She is absolutely amazing and highly recommended. We will definitely recommend Zoe Hotel to everyone and truly appreciate everything she did for us.