Four Seasons Hotel Boston in Boston, MA

The Four Seasons brand ensures elegance and an elevated experience and the Four Seasons Boston does not disappoint. Had the lucky experience of being here for a work meeting. The rooms are spacious and comfortable and the location is classic Boston, right on the Commons.

I stayed here for two nights while visiting local colleges. Located directly across from the Public Garden a perfect place for a morning walk. The hotel is also near a number of great restaurants and the main shopping district. The front desk staff is very good though honestly not quite on par with other Four Seasons in which I have recently stayed. All in all a fine hotel in a great location.

First time in Boston, First time in USA and first holiday abroad in a long, long time, we wanted to go all out luxury. An 11th hour chat with a colleague who advised us to stay in the Back Bay Area saw me change hotels to the Four Seasons. The location is perfect, directly across from the Boston Public Gardens and our room choice reflected this. The hotel is best described as a big modern box with the rooms smaller boxes within it. I’ll be honest, reading the hype about Four Seasons, I was expecting old school grandeur in the entrance and the public areas but there was none. Arriving, you go from the car drop off through a set of doors into the foyer and are met straight ahead by the reception desks. It’s a modern, stand up check in. I honestly felt that we’d entered the back door of the hotel! We’ve stayed in some lovely, five star and deluxe hotels in the past and my expectations for this standard of entrance and foyer were not met. (The hotel has a distinct lack of public space, there are one or two seats in the foyer but no large lounge area. A coffee shop and small restaurant/bistro are on the ground floor. The hotel and the room were immaculately clean. We went with a front facing Deluxe Garden View Room with One king bed. The view was lovely, as we went in October the colours of the trees across the street were beautiful. Room itself was not huge, but comfortable with a nice table and chairs at the window. The bathroom was small but well appointed with a shower and bath. Staff could not have been nicer and more accommodating, allowing us an earlier check in and late check out plus giving us access to the hotel amenities until we left at 5pm. This included an internal courtyard which we viewed but looked a bit windy so we didn’t go in. As we only had two days and a night in Boston we wanted to explore the city so didn’t spend much time in the hotel and never got to see the pool. We had in room dining on arrival for a late lunch which was very nice in the form of a club sandwich to share. On the Saturday morning I joined executive chef Patrice Martineau for the “Run Club” a fantastic experience seeing beautiful parts of the city on a run which is free for guests. One of the most memorable experiences of any hotel stay. Sadly we didn’t get a chance to experience the Chef’s team’s amazing breakfast as there was a 30 minute wait when we arrived at the restaurant, which surprised us for a hotel of this standard, we’d never been asked to wait for breakfast before. The restaurant manager insisted he could get us in, but the moment had passed and we decided to grab something externally and explore Boston. This led to a very accommodating reduction in our bill which was extremely nice of all concerned. We were extremely grateful for the kindness and level of service by all staff, the location was perfect to explore the city and the hotel is immaculate. In summary, comparing with other luxury hotels we’ve been in, we had higher expectations. We felt it was overpriced for a box in a box room, a disappointing 30 minute wait for breakfast and a lack of public areas to sit and relax, however the staff and location could not be surpassed. Would we stay there again? Yes… if there was a deal on the room rate… but we would look at other nearby options.

pros - location cons- high price / low service food in restaurant embarrassing bad cleaning staff share elevators with guests very disorganized staff - we stayed 5 days and they never learned that we where 3 people so always only 2 bathrobes. room service min 45 min all the time service charge 18% delivery fee 7 usd for delivering what you ordered why service fee? why not publish it on the website, so i can choose? why a delivery fee? will never stay again

A lovely property in my favorite part of Boston facing the public garden with very nice rooms, great beds, and excellent service. Room service breakfast was excellent (but please serve the bagel as a platter so I can leave off some of the ingredients). The little courtyard on the sixth floor (aka The Sanctuary) is lovely I would definitely stay here again -- provided the Hilton Park Plaza right behind it is not on strike. That was very noisy, particularly the drumming and horns, which really helped ruin the in-room experience (e.g., at 10am on a Sunday morning)