Canada's Wonderland in Vaughan, ON

I took four children to Wonderland Labor Day Monday, surprisingly was not that busy, even the popular ride wait time was about 30-40 minutes, we were super excited until hitting the refreshing centre. I spent $19.99 beginning of the season for a souvenir bottle with unlimited refills every 15 minutes that date, and supposed to pay $6.99 with the same bottle for refill if going back afterwards. 2nd time we went back to the park, no issues paying $6.99 in the morning, after lunch every refreshing centre I went told me it was not working, but I didnt want to walk all the way back to the front, I showed my transaction on my credit card to prove I paid, the young staff were nice enough to still let me to refill the drinks; September 01 was the 3rd timing we went back using the same bottle ready to pay $6.99, this time the staff at refreshing centre said they could not charge me, neither activate the bottle, I had to go to the front to sort it out. We were close to Yukon, seems 30-40 minutes wait, I thought I let the children waiting in line (one 8 year, two 12 year and one 13 year), I shall have enough time to sort things out. I walked back to the sale & redemption centre, they scanned my bottle, "bad ticket" from one of the staff mouth, they called a security over, security asked me when I bought, do I have the receipt. I told him I bought from the app, which showed him from my phone, still showing "2025 SOUVENIOR BOTTLE/DRINK WRISTBAND", I paid months ago, I do not have the receipt. I am not asking free, I just want to pay $6.99 to activate the bottle; that time I was away from the children 20 minutes; The supervisor told me that she could not do anything, I need to call service. "I am physically in the park, why I need to call?" That time I raised my voice; They sent another security over, asked me calm down, I need to explained everything again to him, but nobody there could help, the supervisor walked me together to customer services which had lineup, the staff there said "Oh, I know the $6.99 deal is not working, I have told the refreshing centre to get the new bottle and override the price to $6.99", obviously nobody at refreshing centre knew. She said "can you go to Manchu Wok, I will call the supervisor there, you can get a new bottle, they will override the price to $6.99", I asked "why can't you get a new bottle here and override?", "we dont have bottles here"; Now I am walking to Manchu Wok, guess what the supervisor there could not override the price, and asked me go back to customer service to get a new bottle there. I was like a soccer ball under Wonderland's magic wand going back again. That time I was away from the children more than 40 minutes; Somehow magically customer service had the new bottle, but they had to call another manager who has higher authority to override. After 50 minutes, finally I got the bottle working; Guess what, I still paid $6.99. After I complained to the manager, she gave me two funnel cake coupons, no apology, no explanations. Wonderland offers a product hoping nobody will go back to use 2nd time, that was not stand alone incident, two times I tried to re-use failed on me, it was not the bottle, it was the park. I am working in the hospitality industry 30 years, we will go above and beyond to help the guests to solve the problem, even might not be my department or my authority, I will make sure to have the least people involved to solve the problems; the more people involves, the more frustrations could be brought to the guests. Wonderland nobody takes initiatives, after I constantly mentioned I have 4 children unattended at the other side of the park, nobody took urgency to solve the issues, instead pushing me around treating me as criminal (twice security on me).

Went here on Aug 26, 2025. Many of the rides were closed. Do NOT eat here. Is this the worlds most EXPENSIVE SUBWAY? - 2 subs - a plain veggie and a ham came to $54. Yes, $54 for 2 footlocker subs, a ham and veggie. UNBELIEVABLE!!!! I expect to pay more at an amusement park (we go to Disney all the time) but not get RIPPED OFF!!! Will even post some TikToks about this. Do NOT EAT at Wonderland!! Bring your own food or SKIP COMING HERE. UNBELIEVABLE!!

Be prepared to spend your entire pay check 63$ for enter per person (after tax). The. $40 just to park. Then fast past is 157 for just the little rides and 197 for access to all rides (including the big rides) what a rip off. I feel robbed personally especially because they let so many people in (they should have a limit ) that you almost have to buy a fast pass to make your day worth it cause otherwise it’s 90 minutes or more for every big ride (any day of the week) and they really try to scam you to buy into the larger fast pass where u can get access to the big rides. It used to just be 1 fass pass for like 100$ and then get access to all the rides. What the heck are they doing. Just scammers. Also 5.50 for water bottle… dont even think about eating at the park. Bring your own lunch the food sucks and is expensive. Also they are clearly understaffed. Like one lady was operating this ride and it took forever….. when there needs to be more workers!!!! So not impressed I won’t be back. Even with my fast pass there were still some rides that didn’t have fast pass like guardian, and some of the small rides which is also a rip off .

Waiting waiting waiting! And then waiting some more! And though the rides are fun the staff are so sullen they take the wonder out of Wonderland.

DO NOT GO! Absolutely miserable! Charged us over $100/ticket at the gate, as there was some issue with the ticket website. Stood in the blazing sun for over an hour & half for the first ride (alpine rollercoaster) before realizing we weren't even halfway to the attraction. Gave up in disgust, then realized that ALL the other attractions were the same! Wasted over $300 & hours of driving & standing about to be treated like cattle in a slaughterhouse. DO. NOT. GO. HERE.