Wyndham Garden Williamsburg Busch Gardens Area in Williamsburg, VA

Made a last minute reservation through the Tripadvisor app on the evening of arrival. Paid through the app. Arrived at the hotel to be told that I was going to have to pay an additional $50 deposit on top of the reservation fee I paid through the app. Clerk was VERY rude. She told me that ALL hotels charge a deposit on top of the reservation fee. That is simply NOT true. I have never paid a deposit ever at any hotel chain. Maybe its true there but not EVERYWHERE. Being that it was 10pm, I didn't have many other options as we were all tired after a day of play at the nearby amusement park. The clerk made me run my credit card 4 times insisting that the card was not going through, despite the card reader showing "approved" each time. We were given a room on the 7th floor. The elevator to the floor was dingy and dark. It appeared very old. Once the elevator doors opened, we walked into a hallway that was stained ALL over, not just in one spot. Our room, was decent. It appeared freshly painted and updated. However, the shower drain did NOT drain very well. It quickly filled up with water. There was NO ventilation fan in the bathroom so it got humid in there fast & could be stinky if someone had to go number two. The toilet had 2 buttons on the top (small and big flush). The small flush button did not work. Sink was outside of the small bathroom. It had pipes exposed underneath. So, no attempt to beautify the space. I wish I could tell you what I had as a view from our room, but the windows were all fogged up and covered in dirty handprints. We also found pieces of plaster pieces around the corners of the room in the carpets. Carpets did appear new in room. Room had a weird smell, like paint or room deodorizer. Beds were comfortable. Bedding looked clean. A FREE breakfast was included with room stay. We went down at 6:30am when the breakfast opened. They had pancakes, scrambled eggs, sausage, hashbrowns, bread, bagels, yogurt and a few types of cereal. They offered regular coffee and juice. Food was OK. It was all warm. Pancakes and sausage were pretty good. Rest was just OK. No fruit, no granola, nothing extra really. Just a basic breakfast. Dining area for the breakfast was terrible. Tables were wobbly and chairs were severely stained. Microwave in the breakfast area was covered in splattered food inside. GROSS. Nice view of the outdoor pool from the dining area. We did not use the pool, but it looked nice. On our way out of the hotel, I tried to find an ice machine & couldn't find one on the 7th floor or the ground floor. I asked the front desk and was told that they were only on the 5th and 8th floor on the side we stayed on. WOW. Really? I informed the staff of our problems with our stay: dirty windows, shower not draining and the small flush button on the toilet not working. I also informed them about the issue I had with the evening employee and my credit card. They reassured me that this is their policy and that my card would be credited after checkout. Overall, stay was OK. Beds were comfortable enough for an overnight stay. VERY close to amusement park. Parking lot felt safe. FREE breakfast was a plus. Hotel needs new carpets in hallways, new seating in the breakfast area and friendlier staff. Might stay again IF going to the amusement park as it was not terrible but has plenty of room for improvement.

I found the hotel to be clean. The beds were comfortable. No trouble getting extra towels or toiletries. Staff were friendly. Check in and out was seamless. Very close to attractions. Breakfast was kept hot and refilled promptly.

I had a comfortable room, and a good breakfast. The pool looked nice but I didn't have time to try it out. The only real bad spot was the WiFi, ranging from barely acceptable to useless. There was no guest access on the ground floor, connection dropped frequently, and on the second night and morning it wouldn't connect to the internet at all.

We were trying to get to a funeral and had requested an early check in. They did not go one bit out of their way to accommodate our request. Only at my second time asking the MOD did I finally receive a slow, half hearted effort which made us late to the funeral. This morning, no hot water in either of my two rooms. Went to the desk to encounter the same person from yesterday. “Haven’t heard of no hot water, I’ll have someone look at it”. No apologies, no concern, no resolution to my family of four. Don’t waste your money here, plenty of other hotels in the area.

Hotel assumed I booked only one room, when I had booked and paid in full for 2 rooms. Hotel then charged me 4 times for room deposit, which manager said she had corrected. As of this date 8-11-25 we still have not had all the charges removed and returned to my account. Made a bad vacation since bank card was used and all the charges flagged my account and I could not use account. When I stopped on second day of vacation at desk to check about issue, I stepped off rug and foot stuck on something in floor and I fell very hard. The front desk clerk came over and helped my relative help me up and gave me Tylenol. No one followed up with me as to how I felt. When I told desk clerk next day as we were leaving I was hurting, comment was… ok. I asked was hotel manager been told and if I could issue an accident report I was told she knew and no report was needed. I followed up with my family doctor to document my bruises and swelling of knees and wrist. Very bad customer service. The elevator smelled of marijuana and 6th floor where ice machine is located was very strong smelling of marijuana, which made myself and grandson ill to our stomach. Loud yelling after 10pm which woke us all up. Will not stay at this hotel again.