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Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738
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Rustic-style resort in the heart of Smoky Mountains.
Swim in the crystal-clear outdoor pool.
Glide down a giant water slide or experience interactive treehouse at Wild Bear Falls Water Park.
Rejuvenate at the on-site spa.
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About Westgate Smoky Mountain Resort & Spa

Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel charges a daily resort fee. See FAQs for inclusion.
  • Family-friendly resort with kids’ activities and entertainment.
  • Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
  • Spacious villas with full kitchens, fireplaces, and private balconies.
  • Heated outdoor pools with scenic views and a state-of-the-art fitness center.
  • Free self-parking and Gatlinburg trolley stop onsite.
  • Great Smoky Mountains National Park is just a 9-minute drive away.
  • Dollywood is about a 13-minute drive away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Children's Program
  • Elevator
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Playground
  • Restaurant on Property
  • Internet Access in Public Areas (free)
  • Golf Course Adjacent
  • Health Spa/Massage
  • Free Parking
  • ATM/Banking
  • Concierge Services
  • Barbecue Grill(s)
  • Poolside Bar
  • Sundry/Grocery
  • Picnic Area
  • Smoke-free Property
  • Lazy River
  • Waterslide
  • Waterpark
  • Snack Bar/Deli
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Promotional Images (47)
Beautifully landscaped resort exterior and view of the mountains. Resort road decorated with dazzling lights. Enjoy the scenic surroundings and timeless design of the resort. Front desk. Front desk.

Description

Check-In: 4:00pm Check-Out: 10:00am
Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Parking: Self-parking is complimentary to all registered hotel guests.

Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Westgate Smoky Mountain Resort & Spa Reviews

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katrinab498
United States
"Resort A +, Time Share Tour F-"
TripAdvisor user rating 4 out of 5
Reviewed October 05, 2025 NEW
The resort itself is great! Do NOT do the time share tour!!! My family is the time share owner at Westgate. They reserved a 2 unit building which was enough room for 5 people for me to enjoy. Each unit had a kitchen, living room, balcony, 1 had a King bed, 2nd unit had 2 queen beds. Each had its own shower, jacuzzi tub, and 2 toilets. Upon checking in, they sent me to the concierge/discount ticket desk. Had great interaction with Scott. He was very pleasant. Offered a timeshare tour. At first, I said no, I was not interested in owning. Then a lady stepped in and kept offering things to my family who is the time share owner and then I was offered a discount to Anakeesta and Astralumina (the nighttime show at Anakeesta.) This was not originally in our plans to do, but for 5 people it was $80. I paid a $40 deposit and to try and help my family out as a time share owner out, I reluctantly scheduled a tour. I even told the team that I would not be buying anything, and I did not like to get discounts on something I know I was not going to partake in. They said do not worry about it, take the tickets at the discounted price. During the first 4 days my Concierge checked on us to make sure everything was fine. The day of the tour the employee came and picked us up. We were tied up for a little over 2 hours! Longer than the 1 1/2 hours. Completely ruined the day. We had a small breakfast-which was very good. The tour employee was very nice throughout the presentation and overall sounded like a great opportunity. He took us around the property, showed us upcoming buildings and activities that were to be added. Then the dreaded "talk" They immediately brought us an "offer" and asked us to decline it. The way I understood it, they would lose money. At this point, we told my tour/concierge employee we are not interested in this. We were curious on how the time share worked for possibly in the future and it helped out family. we declined the offer and thought all was done. They came back at least 3 more times with "offers" which was absolutely ridiculous when someone says no. The manager-who I would never talk to a potential client like he did-said we did not make sense and made us out to feel stupid. Eventually, my husband laughed as they brought out the last "offer" and told them we were done. They just looked at us like we were stupid. I thanked the tour employee, who mind you was my concierge person, for his time and told him we appreciated everything he has done, but we were done. He immediately got mad, told us that he is a straight shooter, lol, and was very rude. My concierge person never contacted us back after this. This was not even the whole story, just a portion of how rude the manager and concierge person was after we said no. They then sent over another person who then tried to sell us another stay. We told this gentleman we were done; we just want out of here. He understood and was extremely nice. They then ushered us out the back door to the "gift room". Where I paid the additional $40 for my Anakeesta tickets. I have never felt so belittled in my life. No way to treat people! There were ants in both units but being in the woods a few bugs are expected. The resort has great activities, pools, and transportation around it. Beautiful place to stay and we enjoyed it up to the time share tour. Pretty much ruined the rest of our vacation.
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vasnos
Mount Prospect, Illinois
"Beautiful Gatlinburg and the Westgate Smokey Mountain Resort and Waterpark"
TripAdvisor user rating 5 out of 5
Reviewed September 26, 2025 NEW
Had an absolutely fabulous time at the Westgate Smokey Mountain Resort and Waterpark. My husband and I and my daughter, son in law and 10 month old grandson stayed in 2 connecting 1 bedroom units that were such a perfect set up and very accommodating. We were in building 160 and had the most amazing views. One morning we had a visit from a cute bear just below our balcony. What an awesome surprise. Check in was very crowded but moved quickly. I can’t say enough about the staff, they go above and beyond to welcome you and always greet you with a smile. Shuttle service was always available. Never had to wait long at all. We had breakfast twice and dinner once at the Southern Comfort restaurant, food was delicious and servers were very attentive. We never were approached by any timeshare people so that was not an issue. So, a big thank you to all the wonderful staff at Westgate resort for helping us make some of the best memories. I miss you already and can’t wait to come and visit again.
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AndreaNicole08
Woodstock, Illinois
"Great Week Long Stay with Amazing Views!"
TripAdvisor user rating 5 out of 5
Reviewed September 26, 2025 NEW
I will preface this by saying that my parents are timeshare holders, but through Welk Resorts, not Westgate. They also went through the entire checking process while we weren’t there yet. My mom and I have been nervous about this upcoming stay, due to the reviews about pushy and harassing salespeople. However, we had zero experience with any of this. They asked my parents once if they’d like a tour or discount tickets. The declined and that was it! We were in Building 160, basically at the top of the mountain near the mountain top pool and bar. We had adjoining rooms A&C. The room was huge! It had a great living and dining area with a big kitchen! It had a master bedroom with a whirlpool tub in the room and a big bathroom with rainfall shower head! Also a 1/2 bathroom off the kitchen. The kitchen is not fully stocked. While there are utensils, pots, pans, etc, there are no basic seasonings, so be prepared to buy those if you plan on cooking! All appliances in our room worked great! Also had a washer & dryer! But the best part of the room was the balcony and the view! The view from our room was stunning! Gorgeous Mountain View’s! A bear basically sat next to our porch one day as well!!! Sadly, my klutzy self tripped over my own shoe and broke my foot the second day there, so I didn’t get to use the pools or mini golf!!! My parents loved the karaoke at the pool bar though lol! There is a liquor store right off property when you come in which was super helpful, and they serve coffee in the Marketplace! A Kroger and a Walmart and a Target are all within a 20 minute drive to get supplies and food, which is what we did our first day there. The lobby will accept Amazon packages for you, just in case you break your foot and need a knee scooter to get around! The staff is all so friendly and came when we had any issues or needed towels. We had dinner and breakfast at the main restaurant, Southern Comfort. It’s a very nice place and the food was great! We also ordered pizza twice from their onsite Mountain Pizza, which was great too! We didn’t use the shuttles or trolleys as we had our own car. Just be careful if you’re high up! Those roads are steep and a bit scary, especially at night! Overall we had an amazing week there! Broken foot be darned! Just decline free tickets and sales pitches and enjoy your time there! We would come again in a heartbeat!
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X172FEdonnab
Stanley, Kansas
"Helpful staff but Below average accommodations. Not an equal exchange but"
TripAdvisor user rating 3 out of 5
Reviewed September 25, 2025 NEW
This was our third stay at Westgate, but the most disappointing. We had exchanged for a one bedroom with a full kitchen. I had requested no stairs and a walk in shower, but expected a full kitchen at least. Our unit was no better than what we might have gotten at a Home 2 hotel. The bedroom was difficult to maneuver as it only had one night stand, the washer/dryer would not dry our clothes, and there were not enough plug ins by the bed. The only reason I gave it more than one star is because the staff was friendly and if we needed something for the room were quick to get it for us. However if this unit (41E was the best they could give us, I’m not sure we will ever come back to this resort again.
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678chaddh
"Worst anniversary ever!!! Buyer beware!!!"
TripAdvisor user rating 1 out of 5
Reviewed September 23, 2025 NEW
The westgate resort in Gatlinburg let our room flood, didn't help us, asked them to cancel our spa appointment due to hours of cleaning up by ourselves after midnight with no assistance and then had the audacity to charge us over 200 dollar for missing our spa appointment after we canceled it hours before the cancelation policy. I have never been so dissappointed with management, being a prior customer service manager myself. I have never felt so belittled as a veteran or service member or even a tenant at a resort. The staff completely got away with not doing their job and makimg notations in the computer after showing them my call logs and them having recorded conversations on the room phone and no reprimand and we had to pay hundreds and lose hours of our vacation. Not to mention it ruined our 8 year anniversary. Future owners beware!!! Not worth it. They don't care.
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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles

How far is the nearest airport from Westgate Smoky Mountain Resort & Water Park?

The nearest airport is McGhee Tyson Airport, about 39.1 miles from the property.

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