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Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738

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Rustic-style resort in the heart of Smoky Mountains.

Glide down a giant water slide or experience interactive treehouse at Wild Bear Falls Water Park.

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$160.00 $100.80

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Based on 3,520 reviews

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Unwind in Comfort – Explore Westgate Smoky Mountain Resort Villas

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About Westgate Smoky Mountain Resort & Spa

Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

Minimum age to check in is 21.
Pet-friendly rooms are subject to fees and availability. See FAQs for details.
The hotel charges a daily resort fee. See FAQs for inclusion.
Family-friendly resort with kids’ activities and entertainment.
Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
Spacious villas with full kitchens, fireplaces, and private balconies.
Heated outdoor pools with scenic views and a state-of-the-art fitness center.
Free self-parking and Gatlinburg trolley stop onsite.
Great Smoky Mountains National Park is just a 9-minute drive away.
Dollywood is about a 13-minute drive away.

24 Hour Front Desk
Business Center
Children's Program
Elevator
Fitness Facilities
Game Room
Gift Shop
Guest Laundry
Handicapped Access
Hot Tub
Inside Corridors
Bar/Lounge
Meeting Facilities
Non-Smoking Rooms
Outdoor Pool
Pet Friendly
Playground
Restaurant on Property
Internet Access in Public Areas (free)
Golf Course Adjacent
Health Spa/Massage
Free Parking
ATM/Banking
Concierge Services
Barbecue Grill(s)
Poolside Bar
Sundry/Grocery
Picnic Area
Smoke-free Property
Lazy River
Waterslide
Waterpark
Snack Bar/Deli

Promotional Images (47)

Beautifully landscaped resort exterior and view of the mountains.

Resort road decorated with dazzling lights.

Enjoy the scenic surroundings and timeless design of the resort.

Description

Check-In: 4:00pm Check-Out: 10:00am

Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Parking: Self-parking is complimentary to all registered hotel guests.

Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

All fees mentioned are subject to change without prior notice and applicable taxes.

Westgate Smoky Mountain Resort & Spa Reviews

Based on 3,520 reviews

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Subluxfixer

"Noise level from adjacent condo is unreal."

Reviewed February 03, 2026 NEW

We arrived at the property and wrongly assumed we needed to check-in at the main building. We were redirected to the restaurant to check in on a Friday night. The room smelled of so much cologne, you could taste it. It started to snow pretty good, but being on the top of the mountain, I am a realist - there’s no way they’ll be able to maintain the roads that didn’t appear salted or brined. We packed up and drove an hour + home. Thankfully, we did. We received a text to shelter in place due to cars blocking the iced roads and unsafe conditions. On Sunday night, we arrived back to the room to find 2 other cars in the entire span of 3 buildings. We walk in to hear THE LOUDEST AND HEAVIEST WALKER ON THE PLANET DIRECTLY ABOVE US. Literally, 36 other adjacent condos EMPTY, but we have a guy that sounds like he’s getting his steps in above us and then starts the jacuzzi at 10:40pm. He goes until midnight. Gets up at 6am, walks to the bathroom and then goes back to bed. He’s up again at 8 and the noise stops around until 10am. I am not a complainer and I know it’s impossible to think that from this review, but I called the front desk and asked if the person above us is staying another day or if he’s checking out today because if he’s staying, we’re driving home and we’re done. (Our 4 kids are quieter and our amenities are nicer at home. We just wanted a local vacation to reconnect and explore.) I just needed to know….and is anyone else booked for the condo above us during our stay? He doesn’t know, but said he would send someone to talk to the man above us about noise. I told him don’t worry about it. It’s not his problem. It’s ours and we can just go home. I wasn’t asking for a refund or anything, but we’d just cut our losses. Not only does the entire condo smell like a department store fragrance department, but our sheets, themselves, smelled like cologne. I’m hoping they’re clean and housekeeper just bathed in cologne and then their clothing came in massive contact with the sheets. We kindly requested new sheets that we would change ourselves, so not to put out housekeeping. The only noise we hear from upstairs is housekeeping and maintenance in small intervals. Fine. Understandable. Tuesday night, we arrive back after a day of exploring to find an extra car in the vicinity and lights on directly upstairs from us AGAIN. Tons of condos empty and they had to stack us. It’s now 1:22 AM on Wednesday morning and after what sounded like furniture being moved, dropping items and walking all over the place ALL NIGHT LONG, our new upstairs neighbor has finally quieted. We were supposed to check out on Thursday, but we’ll be leaving as soon as my husband, who is soundly sleeping, gets a full night’s sleep. I am an absolute joy without sleep and I can’t do this one more night. Overall, the staff was pleasant, but whomever is booking these condos doesn’t need to stack people when there’s about a 95% vacancy right now. The water pressure was great, the bed was decent and the views were nice.

Legs2938

"Best maintenance team!!! Thank you all for everything!!"

Reviewed December 31, 2025

I want to give a shout out to the maintenance crew! They have been amazing! From fixing the hot water heater to replacing my stove. They came on Christmas Eve, and a couple of them were already off, but they came to help!! Westgate needs to do something special for the following maintenance team! Shout out to JasonD Raymond, Hayden Bradley, Joshua Pisizee and John Thomas!! Best maintenance team!!! Thank you all for everything!!

Dream47801794095

"WARNING!! Bedbugs!!!"

Reviewed December 18, 2025

Beautiful views beautiful resort BEDBUGS GALORE!! Of course Westgate refused to take responsibility!! Even when we took the bugs directly from the room (in a jar) to the front desk and showed them pictures of what bedbugs look like, they still adamantly denied that it was their problem. I am seeking a lawsuit for damages to my personal property and my house.

J5487BZbrianr

"Don't Go to a Sales Presentation"

Reviewed December 07, 2025

Was offered tickets to Annekesta and a gift card if we listened to what was supposed to be a 90 minute no pressure presentation. The sales rep did an outstanding job making his pitch and asked us to be considerate during it. My wife and I obliged with this request and then things took a complete 180 when the manager made her sales pitch. When we told her multiple times we would not be purchasing anything she turned into the wicked witch of the west. She tried four times to pressure us into something we didn't want to do.

rockydt

Pompano Beach, Broward County, Florida

"Beware of S1BL rooms, they are dungeons"

Reviewed December 01, 2025

Beware rooms vary wildly in layout and features. We checked in late on a Sunday for week stay, it was around 8 PM the last week in October. We exchanged from a Hyatt timeshare in Key West. Our confirmation state 1BSL, which II said it had a balcony. It was in fact a standard one bedroom lock off. In Westgate terms, that gave them the opportunity to try to upgrade the standard 1 bedroom to a deluxe room and charge $80 dollars a night! We went to 3 rooms the first night - it was exhausting. They actually gave us keys to a room that was occupied, opened the door and there were guest belongings in the room. Many of the 1 bedroom units on the first floor are built into the hillside and feel like a basement. Windows facing the dirt and no windows that bring in actual sunlight. We were so tired the first night, we slept in one of these. After the messy check-in process of 3 different rooms, a room supervisor finally assisted us in the morning. They did not have any King one bedrooms, they did “upgrade” us at no charge to a deluxe room - but they did not have any King one bedrooms. We ended up in a one bedroom with 2 queen beds. This is was a very nice room with the amenities and the view you see on their website. In the end we were happy with the room, but it was a difficult process. Just be aware that the one bedroom you book on the website will probably be a dungeon. All rooms were clean, most employees were pleasant. With the exception of timeshare staff, we only had one encounter and he was very dismissive. Which is fine, we know the Westgate timeshare gig…had zero interest. Would we go back - no, are we glad we went - yes, but we will not be back.

View all 3,520 Tripadvisor Reviews

Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738

Attractions

Hotels & Lodging

Nearby Things to Do

The Smoky Mountains Sightseeing Pass

Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles