Westgate Lakes Resort and Spa in Orlando, FL

First Impressions Matter! Check-In I was handed my room keys and given a questionable time frame for checkout. The young man had stated that regular check-out was at 10 a.m., but I could also do a late check-out by 12 pm for no extra charge. I had to ask for directions to our room, at which time he smiled and chuckled. He then handed me a map and sent me to the hospitality counter for a welcome packet. I was handed a white envelope, and this was my check-in. The Room (816) As usual, we dropped off our luggage and then went out for our first night dinner. We came back and retired for the night after a long day of travel. The next morning, I noticed we were missing a lamp in our bedroom, a toaster, and other key items that we are accustomed to having during our stays at any Resorts. The room was missing detailed décor, and you could see things were old and dated, but the room was sufficiently clean. The Pools The pools were great, and the jacuzzi would have been a nice bonus if I could have enjoyed it. Unfortunately, it was a “Free for All” even though rules were posted, none were followed. Kids were diving in the pool, kids were in the jacuzzi, and adults brought in glass bottles. No staff were ever monitoring the pool areas. The Waterpark If you are not a Westgate Owner, you have to pay to enter. This is crazy considering I am an owner and traded my home resort with all its amenities via Interval International to stay at this property. This has never happened before; every time we have traded to stay at another property as owners, we have been treated as owners, but not this time. We were treated as if we walked off the streets to stay here, not a feeling we have ever had staying at other resorts or exchanges. The Spa I was super excited to treat my daughters to Spa services as they offered services for children 12 and under. When I secured our appointments, they stated we should arrive early to use the amenities. We arrived early for our appointments, but to our surprise, the amenities were a disappointment. They had a small jacuzzi, a steam room, and a sauna. A Sauna,…. that was not working that day. The services we obtained were great. Donna provided my daughters with a facial and manicure which they loved. I received a body scrub and foot massage by Takeisha that was awesome. I highly recommend the services. My daughters were a little sad because they did not have kid-size robes, and the adult ones were a little too big. Check-Out I went the day before to registration to inform them that I wanted to check out late, as this was mentioned during check-in as an option due to our flight being delayed. To my surprise, the young lady asked if I was approved for a late check-out and stated she would need to check for authorization. She went off and returned with a gentleman who told me that this was not possible. So why was I given this option during check-in? It's like they are not all on the same page. Overall The Resort is very busy as they have over one thousand rooms (which is why they don’t offer room service). They have a huge onsite sales center, which they promote heavily. Actually, we were left an invitation on our room door to attend the sales center to become owners, which we graciously declined. Why would we want to become official “Westgate” owners at a resort that treated us like walk-ins. The location of the resort is ideal as it is centered amongst everything. When I informed “Alejandro” at guest services of all the items missing from our room, they brought the items. Whenever I ordered clean towels, they brought them as they had golf carts zipping through the entire property. Sadly, we will never stay here again. I also understand all of the mix reviews, as mine is mixed as well. Tip: If you want a low-key resort, do not stay here because it is extremely busy. I would highly recommend they purchase some kid robles for that extra special touch, since they offer services to young children.

I stayed at this Resort May 15-18 2025, Bldg 600 suite 625. Imagine a solo person in a suite with 2 bedrooms, full living dining and kitchen areas. No major problems or staff issues. Of course I cooked a couple of times! Overall enjoyed my stay and I would visit here again.

Check in was horrible. We waited for nearly 45 minutes. While the property is dated, it is well maintained. Things we loved, there was a shuttle that if you could catch, would transport you to the lobby. Nice patios. Pools throughout property. The rooms were large, but dated. Things we didn’t like: we had maybe 3 outlets or so in the room and only 2 worked. Check-in was not efficient. At the pools around the resort, there are no guards, just free for all. Checkout is super early at 10 and no housekeeping. Overall, it was a decent stay. It wouldn’t be my first choice and I will likely not stay here again.

My family and I Own a timeshare here. We haven’t been here since 2020. I see a lot of improvements in the rooms. We stayed in the 3 room Lock-off’s. Theses 3 seperate rooms are interconnected, but now the middle room does not have 2 queen beds in the bedroom, but has a King Size Bed. They did the floors over, as well as repainted the walls and ceilings. The bathrooms look better, and the beds are more comfortable. The only things that could be better are the curtains are the same, and the furniture is still the same old furniture. The sofabeds, dining room table and seats, kitchenettes, and tvs are the originals. One of the rooms toilets had ro be fixed, but then it kept on losing water and then would refill every 30 secs or so. I had to call in the request to fix it and it was fixed the first time. The second time, we just dealt with it. The Water Park is fun, but packed. The restaurants on the property are very good, and the staff is very friendly. There is a Super Walmart across the street from the property for anyone who wants to cook instead of dine out.