Westgate Lakes Resort and Spa in Orlando, FL

One of the worst vacation experiences I've ever had. 7 nights of mediocrity and regret. (lengthy, but there is SO much to say.) The only upside to this hotel was the shuttlebus service to Universal Studios, and even that was subpar since it only leaves on specific times, you had to book it the day beforehand and it doesn't even go to Epic Universe, only the Citywalk. You want to use this bus outside its regulated hours? Forget about it. So is any of this an upside? You decide. We were checked into a unit right beside the pirate-themed water park, and boy did we know it. Great view, but so much noise! While guests were forced to leave the water park at 7 PM, all the splashing water features were left running until 11 PM every single day for no reason! Good luck sleeping with all that going on right outside your window. The room itself was laughable. Dirty, the sofa bed's mattress was completely deformed, electrical sockets coming off the wall, jacuzzi out in the open in the middle of the room with zero cover... The village shops were overpriced and the Starbucks at this resort closed every day at like 2 PM, what is that about? Zero supervision at the Adult Relaxation pool, so of course other guests were taking their small children there. But all of that could've been tolerable if it hadn't been for the TIMESHARE portion of it all. After we checked in, we were ushered over to the Hospitality desk to receive a 'welcome packet'. To this day don't know what the packet was- maybe the small box of cookies that was ultimately shoved our way? What I do know is that we were encouraged to sign up for a free breakfast, with a small 90 minute presentation and a tour of the premises. No strings attached, no commitment necessary, it was only because Westgate wanted us to stay with them again in the future. Oh, and we would also get 125 (or maybe it was 120, idk) dollars "in cash" if we did this. If it'd been up to me, we wouldn't have done it, but my friends were interested. Still, we were forced to sign up under MY name, because men were not the target audience of this presentation, only single women "because research shows they travel more". (Um... What?) I was also encouraged by Hospitality to lie about how much money I make, to make myself look more desirable. I cannot count on both hands how many red flags I was seeing at that point. Anyway, I caved to peer pressure and allowed this. Big mistake. Everything about this 'free breakfast and 90 minute presentation' was a dumpsterfire from start to finish. The "presentation" is a personal sit-down with a Westgate representative who will throw many numbers and boasts your way about how much money can be made by becoming an owner. In fact, the representative we got was surprised we weren't already an owner since he usually only got paired up with those (allegedly). He later changed his tune to say that this presentation was only given to people who had already committed to becoming an owner and were exploring options, so who even knows what the truth was at that point. Either way, the "tour around the premises with a golf cart" was not a tour at all, it was just taking us directly to two different model units to show us what they look like. Then we were taken back to the breakfast hall to talk options, by which I mean deals. Several options regarding payment plans were shoved our way- each time we shot one down, another slightly better one was thought up on the fly and presented within a minute. But they said we had to agree NOW- offers were only valid that day. Classic pressure move from sketchy salesmen. The Westgate representative also insisted that ChatGPT would be a more trustworthy source of information than a professional accountant. HELLO??? When we finally gave a hard "no" instead of a polite "well let me think about it" after more than two hours of watching Westgate employees bend themselves into pretzels to keep us in our seats (yes, two hours, forget those 90 minutes), the mood turned sour immediately. We were accused of wasting their time, and only being in it for the "gifts". WHAT GIFTS? The breakfast that can't have cost more than 50 cents a plate, the non-existent tour or the 125 dollars "in cash" that turned out to be Westgate-voucher-only? Or are the gifts the horrible feelings left in the pits of our stomachs? You wasted OUR time, Westgate, by manipulating and gaslighting us. If your goal was to have us return in the future, you've accomplished the opposite. Bonus points: When we went to check out, a woman came rushing out of the lobby into the parking lot, screaming the following words: "Do not get the timeshare! Do NOT get the timeshare! I'm telling you! I'm sueing! Class A lawsuit! They won't get away with this!" I don't know whether she meant the presentation or the timeshare itself, but I think both would be apt.

Cloti at park admissions was wonderful! She greeted us with a warm smile, was very patient with our questions, and made the check-in process quick and easy. She set the tone for a great day at the park.

All of the staff was amazing. Nick , Cloti , Marvin’s, Kelsler I believe was his name . Excellent customer service . Wonderful staff we really enjoyed them also Jamari I believe

I would like to begin this review by stating Westgate Lake Resort and Spa, is absolutely a wonderful place to stay!! I traveled here in the summer with my Wife and Daughter (age 5), and we all loved it!! The rooms were clean, the hotel staff were friendly and accommodating, and the overall atmosphere at the hotel was positive. As expected, my daughter LOVED the arcade/game room and the pool, the food in their sports bar is really good, as well as the pizza, and even their ice cream (and I'm not huge on ice cream). We came to Florida for my daughter's birthday to Disney (we opted out of staying at a Disney Resort), and this was a EXCELLENT CHOICE)! The hotel is approximately a 15-20 minute drive to Magic Kingdom (all depending on traffic and time of day). We were able to purchase the Disney Tickets at the hotel (and actually saved a bit as oppose to purchasing them at the park). They also have a Universal Studios Desk/kiosk (if you are interested), you'd be able to purchase tickets there as well (and even get a free shuttle from the resort to the park). Although, we did not go to Universal Studios, having that option at the resort was also a bonus. The hotel lobby was clean, smelled good (we appreciate that), and they even have a mini Starbucks cafe inside. We were pleasantly satisfied with our arrival. I will note, the resort is massive, and they have plenty of buildings (I believe approximately 20 buildings or so), but the staff is very helpful and will ensure you arrive at your correct building/room. We stayed at the hotel for 5 days, and the reason I give this hotel a 4 star rating, instead of a 5 is because of a policy they have with their housekeeping. Although the rooms were clean, and the fridge was stocked, and we were even provided with silverware (actual silverware, not plastic and dinner plates), we did have a issue with housekeeping. After the second day, we left our hotel room with the expectation that upon our return, our room would be serviced (change of linen and towels) but it wasn't. I called the front desk and was informed that they do not service rooms, for guest staying under 7 days. I was shocked, and truthfully a little disappointed. However, they did bring us fresh towels, and linen within minutes. I will also note, you are able to text the front desk staff for any requests that you may need, and honestly, it might be the fastest way to get something that you need, because calling the front desk from the room phone can sometime lead to a lengthy wait. After receiving the fresh towels and linen, I did feel better having those items, but honestly I was on vacation, and did not anticipate that I (or my wife) would be the one making up our beds, or replacing our towels. My expectation is that housekeeping would have done that for us. Another suggestion for the resort (and I'm not sure the reality of this actually happening), but it would be super beneficial if the resort offered a all-inclusive option for food. Understandingly so, the price would increase but I do believe many guest would be willing to pay because the service is truly amazing! Although there are many great restaurants and stores nearby like Walmart and Target, still I do believe an all inclusive option would be a good idea. Overall I give this resort a 4 out of 5 stars, and i highly recommend it to anyone vacationing on Florida, or anyone simply visiting Florida whether it be for personal, recreational, business, etc. It is a great resort, and you will not regret it. Also, their check-out process is soooo easy and flawless, you don't have to go to the desk (and we love that)!

I do the “tour” for the discounted price, maybe the worst experience of my life. Completely inappropriate, disrespectful, salespeople who will say and do anything to force you into a timeshare. ITS NOT WORTH THE DEAL.