4.6 (11,501 Reviews)

Universal's Loews Sapphire Falls Resort in Orlando, FL

6601 Adventure Way • Orlando, FL 32819
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Universal's Loews Sapphire Falls Resort - Exterior.
Pool View at Universal's Loews Sapphire Falls Resort.
Restaurant at Universal's Loews Sapphire Falls Resort.
2 Queen beds at Universal's Loews Sapphire Falls Resort.
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Overview

Located at Universal Orlando Resort, Loews Sapphire Falls Resort is a picturesque resort that will immerse you in luxury with its lush landscaping, resort-style pool and exclusive amenities. Rooms feature free WiFi, a coffee maker, and upscale interior design. Take advantage of theme park and dining shuttles, poolside activities, and the onsite spa.

up to 5 people

Good To Know

  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • Kids programs are offered throughout the resort.
  • Water taxi and shuttle services to and from Universal Resort Orlando theme parks and Universal CityWalk.
  • Onsite dining options include four scenic restaurants and lounges with water views.
  • Complimentary fitness center features state-of-the-art equipment and services.
  • Stay connected with free WiFi throughout the resort.
  • Enjoy the resort-style pool with white sand beach and waterslide.
  • Self-parking and valet parking available. Fees apply.
  • Receive exclusive theme park benefits when you stay at this Loews Hotel. Theme park tickets are not included and must be purchased separately.
  • Minimum age to check in is 21.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Meeting Facilities
  • Outdoor Pool
  • Pet Friendly
  • Restaurant on Property
  • Sauna
  • Internet Access in Public Areas (free)
  • Porter/Bellman
  • Valet Parking
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Coffee Shop or Café
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Waterslide
  • Shuttle Services - Limited (free)
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Description

Check-In: 4:00pm Check-Out: 11:00am
With a stay at Universal's Loews Sapphire Falls Resort in Orlando, you'll be minutes from Universal’s Islands of Adventure and Universal City Walk. This 4-star hotel is within close proximity of Universal’s Volcano Bay and Universal Studios Florida.

Make yourself at home in one of the air-conditioned rooms featuring refrigerators and iPod docking stations. Wired and wireless Internet access is complimentary, while 49-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Enjoy a range of recreational amenities, including an outdoor pool, a waterslide, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary theme park shuttle.

Enjoy a meal at one of the hotel's dining establishments, which include restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the bars/lounges. Cooked-to-order breakfasts are available daily for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Orlando? This hotel has 115,000 square feet (11 square meters) of space consisting of a conference center and meeting rooms. Self-parking (subject to charges) is available onsite.

Sapphire Falls Resort TM & © 2019 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

Pet Policy: This hotel charges a one-time fee of $150+++ per stay. Loews Hotels limits the number of pets to two per room and in the hotel overall. Loews Hotels takes all necessary measures to ensure the safety and comfort of all hotel guests and pets. Please notify the hotel directly prior to the arrival date if traveling with a pet. Pet-friendly rooms are limited.

Overnight Guest Parking
Self-Parking:: $36 plus tax per night, per vehicle
Valet Parking: : $45 plus tax per night, per vehicle

* All fees mentioned are subject to change without prior notice, and applicable taxes.
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Promotional Images (19)
1 King bed and a seating area inside a guest room. 2 Beds and a seating area inside a guest room. Guest bathroom at Universal's Loews Sapphire Falls Resort. Universal's Loews Sapphire Falls Resort - Exterior. Universal's Loews Sapphire Falls Resort - Exterior.
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Universal's Loews Sapphire Falls Resort Reviews

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JamieC3761
"Not great so far……"
TripAdvisor user rating 1 out of 5
Reviewed August 05, 2025 NEW
We recently stayed at Universal’s Sapphire Falls Resort and, unfortunately, our experience was marred by a serious miscommunication and mishandling regarding a room change that resulted in an unauthorized charge of $3,209 to my credit card. We had inquired about upgrading to a suite and were told to check back on Monday due to unavailability. When we returned, we were offered two connecting standard rooms (so our kids could be in one and we in the other). We were told very clearly that this was a complimentary upgrade and that we would even receive $30 per day in credit for the remainder of our stay. We questioned this multiple times because it seemed too good to be true, but were repeatedly reassured there would be no cost. Later that day, we received a credit card alert showing a charge of $3,209. When we returned to the front desk, staff initially insisted we had signed an upsell agreement — something we absolutely had not done. After a long wait, they eventually produced a form that had only been signed by hotel staff, not by us, and refused at first to even let us see or keep it. Only after escalating further were we allowed to take a photo — which clearly showed no guest signature authorizing the charge. The entire situation caused significant stress for myself and my wife, who suffers from severe anxiety, and completely derailed what should have been a relaxing family holiday. Although the hotel eventually agreed to cancel the charge and revert the room setup, they could not provide any confirmation or receipt, instead telling us to come back in three days. This level of miscommunication, lack of transparency, and delay in resolving a very serious billing error is not what we expect from a Universal resort. We trusted the staff’s word and feel that trust was completely broken. We’re still left shaken by the experience and frustrated by the time and energy it took to get the situation partially resolved. I hope that management takes this review seriously and implements better training and internal controls to ensure no other family has to go through this. Additionally the room we moved back into after this ordeal has rattling pipes in the shower, is a far walk from the elevators, noting that the further away from the elevator you get the less effort they put in the decor and carpets etc and the phone doesn’t work so we can’t even complain to boot …. On purpose perhaps?
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hagire2018
Mechanicsburg, Pennsylvania
"A True Gem! Loews Sapphire Falls Saved Our Vacation"
TripAdvisor user rating 5 out of 5
Reviewed August 04, 2025 NEW
After a disappointing start to our trip at another Universal hotel, we moved to Loews Sapphire Falls Resort—and what a difference! From the moment we walked in, we felt the shift. The resort is beautiful, clean, and spacious, with rates that are actually reasonable, especially when compared to the overpriced and underwhelming Helios Grand. The rooms are roomy and spotless, which made a huge difference for our family, especially with a child on the spectrum who needs space and calm. The resort is full of fun kid-friendly activities—our kids loved the pool with a waterslide, the hot tub, the splash pad, and even the sandy beach area for play and relaxation. It’s a dream spot for families. The staff at Sapphire Falls were exceptional, so kind, attentive, and quick to respond to any request. Every person we interacted with went above and beyond to make our stay enjoyable and stress-free. And the food? Delicious and consistent, unlike what we experienced at the previous hotel. We are truly so much happier here and finally able to enjoy our vacation. If you’re visiting Universal Orlando, skip the hype and head straight to Loews Sapphire Falls. It’s worth every penny and every smile.
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Monkey-Bob
"Overall a positive stay with good customer service, but definitely some negatives…"
TripAdvisor user rating 4 out of 5
Reviewed August 03, 2025 NEW
We had an issue with the Savannah suite size for 2 adults and 3 teenagers. We booked via an external website in the UK and the photos shown on booking confirmation were in fact from a different hotel! Our room was much smaller with only 1 sofa bed for 3 children! The reception staff point blank refused to take any responsibility for this and told us to take it up with the company we booked with. They did however offer to get us what we needed to make it somehow workable. More camp beds, pillows, blankets, towels, chairs!! With 5 suitcases and not many places to unpack, this was not ideal for 5 nights!! Breakfast here is brilliant. So much choice. Dinner and room service were average. Overall service was good. Air con was very noisy indeed! Room was clean but with very limited kitchen Provisions. Pool area has plenty of room and good water slide. Arcade is ok, but expensive. Boat service to theme parks is great!
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924review
"Absolutely incredible hotel"
TripAdvisor user rating 5 out of 5
Reviewed August 02, 2025 NEW
We travelled to Orlando and stayed at sapphire falls for 10 nights because it was in a convenient location and had water taxis available to get to the universal theme parks. Upon arrival, staff were very friendly and told us all the information we needed for our stay, they also have luggage services available so that if you'd like they will take whatever luggage you have to your room for you. Our room was very clean and the bathroom was also spotless, despite not paying any extra for a view, we had an incredible view overlooking the water taxis and waterfalls at the hotel. Our room was cleaned almost every day whilst we were there and cleaning staff were very friendly and always said hello when we passed them in corridors. The pool was huge and there were some beach balls scattered about for you to play games with, and there were also games by the pool going on once and hour for children and adults (hula hooping, pool noodle relay races, water balloon fights) where you could win smoothies/alcoholic beverages from the pool bar. The pool bar prices weren't cheap but I would say they are good value for the quality of food and portion sizes, and there is a huge range of things to choose from. Again, pool lifeguards and bar staff were very helpful and accommodating. The water taxis were very convenient and you never had to wait longer than 10 minutes for the next one to arrive. The captains were always very welcoming and one in particular who made jokes about water chickens and talked you through the whole ride was absolutely fantastic! At the shop in the lobby you could buy ice cream, smoothies, coffees, warm pretzels, fresh sandwiches, fruit and yoghurt along with lots of pre packaged snacks like crisps, chocolate and sweets. They also have hot meals in the evenings like Mac and cheese, chicken and rice. The prices here were quite reasonable. I would recommend buying a coca cola freestyle cup whilst you stay at the hotel, as it allows you to get unlimited refills and is much better value than just buying individual drinks. Overall, our stay couldn't have been better and I would 100% recommend you to stay at this hotel if ever visiting.
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Paul_J190742
Slough, Berkshire, England
"Many great things - Let down by a few Bad things."
TripAdvisor user rating 3 out of 5
Reviewed August 01, 2025 NEW
Pros : Beautiful Hotel, Location and Transport to Theme Park Area, Clean Rooms and facilities in room, Great Cleaning ( maid ) service, Pool Area and Sunbeds / Atmosphere at Pool / Activities. Biggest Issues (which really let this hotel down big time) Food / Drink Prices ...... $12 + automatically added tip @ 18% (unless you ask them to remove it - which you at your own risk) + tax =$32 (for two small beers in plastic ups ) ????? - $8 for the bottle of water in your room ???? Meal prices in the restaurants Prices in the poorly stocked shop - $8 for a can of beer, $40 for a bottle of wine ??? $7 for nuts??? - All plus tax. Breakfast in the main restaurant is a total rip off and don't expect to eat normally for less than $150 for 3 people. Biggest Issues with our stay that really changed our view of the Hotel : No assistance or offer of assistance with cases on arrival at front of hotel... that was a first - but didn't mind bringing 5 cases to our room alone. Its a very Pet Friendly Hotel (Not aware of this and wouldn't have booked if we had known the amount of dangerous dogs walking about unmuzzled) 2 occurrences of dogs soiling the main lifts and main corridor. Really didn't expect dogs everywhere in the Lobby and Lounge Area and didn't appreciate eating with a random Pitbull and Huskie 2 ft away from us in the Lobby sitting up on the soft seats where guests are supposed to relax. Issues with uncooked and missing food in the main Restaurant. Had to move from pool 4 times due to thunderstorms (which is totally understandable) - Unfortunately our lunch was put into paper bags by the server to take to main hotel lobby, upon opening, items from our order were missing. Notified Concierge at the time and was told this would be credited back. This didn't happen and when highlighted at checkout was not rectified on bill. Also highlighted issues with dogs in lounge and was told pets are allowed in all the public areas apart from the pool (which isn't the case on the website) All these issues were highlighted on the review at checkout and were met by one of the most unprofessional responses I have ever had in many years of travelling. At this price I would expect way better service and action on the Issues I had highlighted - but it is what it is... and all I can say is I will not be back. All in the room alone without any hotel food or drink added - Cost $4742 for two weeks - Just for the room - If you are paying those sort of prices - you expect a bit better.
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Universal's Loews Sapphire Falls Resort is located at 6601 Adventure Way • Orlando, FL 32819
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Frequently Asked Questions about Universal's Loews Sapphire Falls Resort

Can I request a smoking room?

No. This hotel is 100% smoke-free.

Is Universal's Loews Sapphire Falls Resort pet-friendly?

This hotel charge a one-time fee of $150 per stay. Loews Hotels limits the number of pets to two (2) per room and in the hotel overall. Loews Hotels takes all necessary measures to ensure the safety and comfort of all hotel guests and pets. Please make arrangements with housekeeping for daily room cleaning during your stay. You must bring proof of your pet’s up-to-date vaccinations, as well as current records from a licensed veterinarian. Please notify the hotel prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. Fees mentioned are subject to change without prior notice, and applicable taxes.

Is parking offered at Universal's Loews Sapphire Falls Resort?

Yes. Self-parking and valet parking are both available for an additional fee: - Self-parking: $36 plus tax per vehicle, per night - Valet parking: $45 plus tax per vehicle, per night Fees mentioned are subject to change without prior notice, and applicable taxes.

Does the hotel offer Internet access?

Yes. Guests can use the complimentary resort WiFi throughout the property.

Is a complimentary breakfast served at the hotel?

No. However, with the many on-site restaurants, cafes, and room service, guests have a multitude of breakfast options at their fingertips for an additional fee.

Is there a theme park shuttle?

Yes. In additions to the walking paths connecting all Universal Orlando Resort properties, guests can use a complimentary shuttle to visit Universal Orlando Resort, Universal's Islands of Adventure™ and Universal CityWalk™. Universal's Volcano Bay™.

Does the hotel offer complimentary airport transportation?

No. However, transportation can be arranged for a fee by calling the resort or the hotel concierge desk.

Does the hotel have a pool?

Yes. Loews Sapphire Falls Resort offers the largest pool across the Universal Orlando Resort™. The pool features a sandy beach area, a children’s play area with pop-up jets, a huge hot tub, and a waterslide. There are also private cabana’s available for rent.

Will my room include a mini-fridge and/or microwave?

Certain room types include mini-fridges among other dining amenities. Please consult the room type description before booking.

Can I request a rollaway bed and/or crib?

Pack'n Plays are complimentary. Rollaways are available on a first-come, first-served basis for $35 plus tax per day (one rollaway allowed per room). An additional charge of $25 per extra adult applies for more than 2 adult guests per room. Maximum occupancies may require a rollaway at an additional fee plus tax per day. Only one rollaway is allowed per room. Available on a first come first serve basis. Fees mentioned are subject to change without prior notice, and applicable taxes.

Will my room include a safe?

Yes.

What are the included benefits of staying at Universal's Lowes Sapphire Falls Resort?

Guests of ALL Universal Orlando Resort Hotels enjoy the following benefits: - Breeze into The Wizarding World of Harry Potter™ and Universal’s Volcano Bay an hour earlier than other guests with Early Park Admission*. You just need to have valid theme park admission (select attractions). - It’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. - Everything’s within walking distance. Most of Universal’s hotels and parks are connected with paths that are awesome for a nice stroll or a healthy jog. There's even a walking path straight to Universal's Volcano Bay from select hotels. - Keep it simple when you dine and shop by charging purchases across the Resort to your room key card. - Want to shop without carrying your purchases around? There's free merchandise delivery from our shops to your Universal hotel. - Get an exclusive Universal wake-up call each morning and wake up with a star.

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