Sheraton Boston Hotel in Boston, MA

We recently stayed here for a conference and plan to stay here for any future trips. The staff was exceptionally kinda. Terese, who handled our check in, went above in beyond fining us a room that would suit our needs. The lounge was very nice with plenty of space to relax. I also thought the robe was especially comfortable and made my evening comfy. The hotel is recently renovated and the property is well maintained. All around great experience.

We booked the hotel because of the location, connected to the Hynns Auditorium. Hotel was nice, front desk women was wonderful and room was good. We were happy with our stay. However, we did eat in restaurant for supper food was better than expected, but they should hire more staff. Those there were working hard just not enough. Breakfast was disappointing. Slow to get food “cooking for the club and dinning area”. Shouldn’t take over half an hour for a muffin and oatmeal. Anyway, many other options to eat go explore them

Check-in with Desiree was a breeze. Lobby is huge and bustling. Room was small but immaculate. Perfect location and conveniently attached to Prudential Mall with lots of shopping and places to dine.

Our group of 11 booked 4 rooms from 10/10/25 thru 10/13/25 however, our bus ride from New York City was delayed. Every person called the hotel to inform them of the delay and one person called and emailed. We arrived at 3 am to find out, 3 of the rooms we booked with 2 double beds each were given away. The Manager came out to say there was an "emergency" but, really! Best they could do was give us roll always and say sorry! The Manager said he had to check to see how he could make it right for us. We were later given $100 off per night which we were okay with but, the whole ordeal wouldn't have been an issue if our rooms or beds weren't given away! Other issues were: Rude Front Desk worker Desiree (the 2nd night); when discussing our bill we noticed taxes were taken off one day but not others. She snapped back saying, "that was a mistake but, you want me take it all off I could do that?" Our thoughts, OMG how ghetto. The first night, as the front desk person walked to get the Manager, she looked at her co-worker and that co-worker rolled her eyes. The workers need to be re-trained, I felt as if I were at a Motel, you know, you get what you pay for! Our friend in the other room and her 94 yr old mother had NO hot water for two days. When maintenance came, they left because she had the "do not disturb" sign on the door, even though she had just made the call. They couldn't knock even once, I mean she called at 12 midnight so they knew she was there. I guess rules are rules and common sense doesn't kick in! Best part of the stay was speaking with the Hotel Concierge, an older gentleman who changed all of our moods. He was so pleasant and knew how to speak to hotel guests! You could mistake him for the GM instead of a Concierge worker, as the Hotel Managers all looked tired and not happy! Bottom-line, would not recommend this hotel to anyone other than find another BRAND! Think I'll stick to the Hilton brand, we haven't had experiences like this ever!

My husband had a business conference to attend so I tagged along with him. The Sheraton is newly renovated and in a great location. Very spacious lobby and modernized rooms/facilities. The hotel is connected to the mall and transit so very easy to shop/eat and get around. It’s also close to the main shopping streets and walking distance to Fenway park. I had no problems getting around on my own. The member lounge was still under renovation but they gave us free breakfast at the hotel restaurant. We enjoyed our breakfasts very much and there was a lot to choose from. Our room was also nicely appointed, spacious, clean etc. Overall a very good stay and I can see us staying there again.