Hyatt Regency Newport Beach West in Newport Beach, CA

All I can say is WOW! Pleasantly surprised from beginning to end. The check in process was seamless. We were greeted with friendly front desk staff who ask us if we wanted water, "cold or room temp?" We were then directed to our room of which did not have the most amazing view but was absolutely beautiful. We were greeted with a complementary snack as well as waters. We were hungry, so we got ready and went down to the bar to have a drink and get some food. The bartender/ server was extremely friendly. We ordered a tuna melt with a salad and , a club sandwich with sweet potato fries. Wwe also ordered the fried cauliflower bites. It was too much food! that delicious. i'll help me afraid of your room. The service was great and hats to the chef! We had a wonderful night sleep in the extremely comfortable beds and rose early to get on with our day after a yummy cup of coffee. Hyatt got this hotel right! Great property to stay at if you need to use a Free night. Please do not change the category!!!!

The hotel is fine, but I am a member of Hyatt, but breakfast was not included. Also, I could not get Fox News on the t.v. It was the only channel that did not work. Not sure if that is because Hyatt is owned by the far left Pritzger family, but that is bad business in my opinion.

Buyer Beware! The way this hotel is managed is unbelievable. We stayed here over Memorial Day weekend specifically to lounge at the pool area and more importantly, enjoy the jacuzzi. We booked late Saturday night, so we didn’t have the opportunity to view the pool or jacuzzi area until Sunday morning. We decided to go to the pool area early the next morning but found the jacuzzi filthy and filled with what looked like thousands of bugs so we were unable to use it. I asked the maintenance worker if it had been cleaned, and he said yes. I also pointed out the lounge chairs covered in bird droppings and asked if he could clean them. Shockingly, he went over to the dirty towel hamper, pulled out a used towel, and started wiping down the chairs with it. I couldn’t believe it! I also asked if the lounge chairs came with cushions, since their website features beautiful photos of the pool area with cushions. He replied that cushions are available, but only for an additional fee. Disappointed, I left the pool area and immediately spoke with the manager in charge about the filthy jacuzzi. I also showed her the pictures I had just taken of the jacuzzi. She apologized and said a technician would inspect and clean it. She also mentioned that Memorial Day weekend is very busy, especially with several kids’ sports teams staying at the hotel, but assured me my concerns would be addressed. We returned that evening only to find the jacuzzi still hadn’t been cleaned. In fact, we witnessed other guests using the pool net themselves to try to clean it. When I brought this up to the General manager, after calling several times with no return call until today. I was told I wouldn’t be compensated for my hotel room stay because no other guests had complained, and my photos of the dirty jacuzzi couldn’t be validated. He asked if I had taken pictures of the other guests cleaning the jacuzzi as proof! I couldn’t believe what I was hearing coming from a general manager! I can’t imagine myself taking pictures of guests without their permission! I told him that I showed his managers (on two separate occasions) pictures of the jacuzzi while at the front desk of the hotel! My understanding is they forward those pictures to him. At one point I was told by one of the managers that since I booked with a third party site, there was no way to compensate me for my hotel room. Lessons learned: If I plan on staying at a hotel for the sole purpose of lounging by the pool and specifically using the Jacuzzi, I will make sure to view the pool area before booking my hotel. Bottom line: in my opinion, the responsibility falls on the hotel for their bad service and not the third-party site. Rooms: 1/5 | Service:

Very clean hotel close to the airport and in very self neighborhood.With easy access to all major freeways and restaurants

The Hotel was in excellent condition, and I was welcomed in the customary way. However, the Restaurant staff is in need of additional customer service training. Wait staff need additional training on service and hotel guest needs and awareness of surroundings.