4.6 (11,501 Reviews)

Hotel Maya - a DoubleTree by Hilton Hotel in Long Beach, CA

700 Queensway Drive • Long Beach, CA 90802
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A fire pit glows on a patio overlooking a body of water with a cityscape in the distance. The night sky is partially cloudy, and the moon is visible.
Beachfront resort with palm trees, lounge chairs, and orange umbrellas on a sandy area. Nearby buildings have balconies, and the ocean is visible in the background.
Outdoor dining area with several tables overlooking a calm body of water during sunset. Candlelit tables are set for a meal, and a ship is visible in the background.
Inflatable swan float in a swimming pool, surrounded by lounge chairs with orange umbrellas and tall palm trees in the background.
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Overview

At Hotel Maya - a DoubleTree by Hilton, vibrant Latin American flair meets the breezy charm of Southern California! Set among lush tropical gardens, this waterfront oasis offers stylish rooms, breathtaking views, and modern comforts—delivering a resort-style escape right in the heart of Long Beach.

up to 4 people

Good To Know

  • The minimum check-in age is 18.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • Mandatory Charge – A 2.00% fee is added to your stay.
  • Stay active at the fitness center or unwind by the outdoor pool and cabanas.
  • Self-parking and valet parking available for an additional fee.
  • Enjoy stunning views of the Long Beach skyline and harbor. Perfect for sunsets!
  • Feels like a tropical getaway with lush gardens, fire pits, and a private beach.
  • On-site Latin-inspired restaurant with amazing margaritas and live music.
  • Direct views of the historic Queen Mary ship, just a short walk or water taxi away.
  • Close to Aquarium of the Pacific, Shoreline Village, and downtown Long Beach.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Guest Laundry
  • Handicapped Access
  • Inside Corridors
  • Meeting Facilities
  • Outdoor Pool
  • Pet Friendly
  • Restaurant on Property
  • Room Service
  • Internet Access in Public Areas (free)
  • Wedding Services
  • Beachfront
  • Valet Parking
  • Concierge Services
  • Poolside Bar
  • Dry Cleaning/Laundry Services
  • Private Beach
  • Smoke-free Property
  • Electric car charging station
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Description

Check-In: 4:00pm Check-Out: 11:00am
Perfectly positioned for adventure, Hotel Maya is just a short stroll from water taxi terminals and the Queensway Bridge, offering seamless access to the heart of downtown Long Beach. Explore nearby attractions like the world-renowned Aquarium of the Pacific or the Long Beach Convention Center, both just minutes away.

Each guest room at Hotel Maya bursts with personality, featuring a dynamic blend of vibrant colors and earthy furnishings that create a warm, inviting atmosphere. Guests can indulge in modern luxuries like flat-screen TVs, MP3 docking stations, and coffee makers. For those seeking a breathtaking escape, many rooms boast private balconies with sweeping views of the shimmering ocean and the dazzling Long Beach skyline.

Step outside and immerse yourself in paradise at the waterfront pool, where fire pits and private cabanas set the stage for ultimate relaxation. Stay active in the state-of-the-art fitness center, or savor bold Latin flavors at Fuego, the hotel’s open-air patio restaurant, where every bite comes with a side of stunning ocean vistas.

Parking: Self-parking and valet parking are both available on-site for $40.00 per day, with four EV charging ports—two for standard vehicles and two for Teslas.

Pet Policy: Pets are welcome with a non-refundable $100 deposit, allowing medium-sized pets up to 50 lbs. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Daily Mandatory Fee: A mandatory 0.20% charge per stay applies but excludes tax.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (22)
Poolside setup with lounge chairs and umbrellas. A table holds colorful drinks, a water bottle, snacks, sunglasses, and a phone. Background features a pool and marina scene. Spacious restaurant interior with patterned tile flooring, wooden tables and chairs, hanging lights, and large windows showing a night view. Hotel room with a double bed, striped pillows, and two bedside lamps. A desk with a chair and TV is on the left. Wooden floor with light and dark shades. Hotel room with a double bed, wood flooring, desk with chair, TV, two lamps, and wall art. Brown and neutral tones dominate the decor. Modern living room with wooden floor, beige sofa, armchairs, wooden coffee table with snacks and wine, and a bar with high chairs in the background.
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Hotel Maya - a DoubleTree by Hilton Hotel Reviews

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gilb123456
Blackpool, Lancashire, England
"Awful"
TripAdvisor user rating 1 out of 5
Reviewed August 15, 2025 NEW
I wouldn’t give it 1 star if I had the choice. We had travelled 2000 miles around California and this was our last stay. I’ve never left a bad review ever but this was awful. When we arrived we got told we hadn’t payed - we had- we got made to pay again until we could get hold of our travel agent. The man on reception was beyond rude. Our room was absolutely filthy. Someone’s toe nail clippings on the floor. Dirty furniture and bathroom and the floor made our feet black just from walking from one side to the other. Numerous trips to reception to complain. Tv didn’t work in our room. Lamp didn’t work. Dirty pots left on our landing for the 3 days stayed even though constantly asking for them to be moved. We paid bed and breakfast (twice) and we had the option of 2 eggs , that was it. When we went for breakfast we were asked for our “ticket” which we had no idea what that was. So back to reception I had to go - where I had to wait for a piece of paper to be printed out to take back upstairs to show the breakfast staff. So the food was cold after all this so we left that. After numerous complaints and tears I was offered one night refund. I asked to have this in an email as proof. This was not done. We had two days in Disney and the second day we had to leave at lunch time to go back to the hotel to continue going back and forth just to get the email confirmation. On the morning of leaving my husband went to get a coffee. I will leave the photo of what was in the bottom of his cup. We holiday 3/4 times a year and this was the worst hotel we have ever stayed in. It ruined the end of our stay. We wasted 3 Disney tickets with fast pass that our 5 year old was so excited for , just to sort out this mess. The refund has taken from may to August to receive- with numerous emails from myself and my travel agent.
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DaisyTraveler
Los Angeles, California
"Maya What a Beautiful Waterfront View"
TripAdvisor user rating 4 out of 5
Reviewed August 12, 2025 NEW
The staf was very helpful and professional. The rooms are not luxury but decent. Some of the furniture can use an upgrade. Overall, it was clean and had no odor. Our room had a balcony with a waterfront and the Queen Mary ship. The pricing is a little steep, but I understand it's due to the location. The lounge areas are inviting. They have 4 buildings, each with 5 floors. At night, they light up the beach with fire pits and tiki lights, cozy enough to enjoy the view. There's jet skis, bicycles, carts, and plenty of space to relax outside. It gives resort vibes. There's ample parking. There is a fee for parking. Free wifi & water bottle refills. There are busses for access to other dining and sightseeing.
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chadmV8061AX
"bad customer service"
TripAdvisor user rating 1 out of 5
Reviewed August 12, 2025 NEW
customer service was bad they are very unwilling to work with you to resolve issues and will never call you when asked not good
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ritagracea
Shoreline, Washington
"Not a clean smelling place"
TripAdvisor user rating 2 out of 5
Reviewed August 09, 2025 NEW
Be careful what room you get. Ours was dark and dank and smelly. It seems like the rooms are hit and miss. The smell was of mildew. Also, everywhere we went in the hotel there was the smell of pot. I don’t like that smell so for me it ruined even the public places.
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albanescheer6
Culver City, California
"Horrible customer service! Do not book here"
TripAdvisor user rating 1 out of 5
Reviewed August 02, 2025 NEW
I booked this hotel for my wedding night. Staff was very rude the day of and unaccommodating. After months of preparation and multiple discussions of when I could check in the lady answering the phones was very rude to me and hung up on me multiple times. I am shocked and appalled at her attitude on such a momentous day of my life. It completely ruined my entire wedding day timeline and made me Miss moments I’ll never get back. Truly disappointed by the staff. Didn’t want to accommodate an early check in on our wedding day! Had to go to a salon to prep for my wedding. A disaster. Ruined our first look and timeline. I highly recommend they get better staff that are kind. Very bad experience for wedding and would NOT recommend any bride to come to your facilities. 0/10 they will ruin your wedding!! Go next door to the residence inn. Do not go to hotel Maya if you have a special occasion planned. They will do NOTHING for you. They wouldn’t even let us get on the shuttle to the venue! Horrible horrible customer service!!!!
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Hotel Maya - a DoubleTree by Hilton Hotel is located at 700 Queensway Drive • Long Beach, CA 90802
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Frequently Asked Questions about Hotel Maya - a DoubleTree by Hilton Hotel

Does Hotel Maya offer parking facilities?

Self-parking and valet parking are both available on-site for $40.00 per day, with four EV charging ports—two for standard vehicles and two for Teslas.

Is WiFi available throughout the property?

Yes, complimentary WiFi is available in all guest rooms and public areas.

Are there dining options on-site?

Yes, Fuego Restaurant offers Latin-inspired cuisine with waterfront views.

Does the hotel have a fitness center?

Yes, there is an on-site fitness center equipped with modern facilities.

Is the hotel pet-friendly?

Pets are welcome with a non-refundable $100 deposit, allowing medium-sized pets up to 50 lbs. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

What are the check-in and check-out times?

Check-in is at 4:00 PM, and check-out is at 11:00 AM.

Is there a pool at the hotel?

Yes, there is an outdoor pool with a pool deck featuring fire pits and cabanas.

What attractions are nearby?

Nearby attractions include the historic Queen Mary (0.5 mile), Aquarium of the Pacific (0.7 mile), Shoreline Village (2.0 miles), Pike Outlets (1.5 miles), and Long Beach Convention Center (1.9 miles), all just a short drive or water taxi ride away.

Is there a resort fee?

A mandatory 0.20% charge per stay applies but excludes tax.

What accessible features does the hotel offer?

The hotel offers a range of accessibility features, including an accessible business center, concierge desk, elevators, exercise facility, guest rooms with 32” wide entry doors, hotel restaurant, meeting rooms, and parking with van-accessible spaces. Public areas, including the entrance, registration desk, business center, exercise facilities, and swimming pool, have accessible routes. Additional amenities include an accessible swimming pool, assistive listening devices upon request, closed captioning on TVs, TTY for guest use, and visual alarms for the hearing impaired in rooms, hallways, and public areas. The hotel complies with ADA guidelines, welcomes service animals, and provides level or ramp entrances for easy access.

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