Homewood Suites by Hilton New Braunfels in New Braunfels, TX

I visited this property twice in one month. On a scale of 1-5, using relevant criteria, I ranked this hotel at a 4.66 – pretty darn good in my book! 1. Reservation App/ Web Site: 4.5 points. App would not work unless cell phone was connected to hotel WIFI, which made the digital app almost impossible to use! 2. Check In/Awards Program: 5 points. On both visits, I was greeted by a friendly staffer, checked in without delays, and provided with two free bottled waters (free with the awards program). 3. Location/Nearby Businesses: 5 points: Ideally located within walking distance of several niche restaurants and bars that serve food. A short driving distance from main stream dining and shopping options. Blocks away from local ER, hospital and medical facilities. Less than a mile away from the main freeway. 4. Front Desk/Customer Service: 5 points. They pick up the phone if you call for help with something. Greet you with little delay at the front desk, resolve any issues, and follow up to find out if the issue was taken care of. 5. Overall Property Cleanliness: 4.5 points. Employee spent a LOT of time cleaning up pool water puddles on the ground floor hallways and the elevator – but made a serious effort to do so during prime time pool use. Parking lot has more than a few trees that tend to attract birds that use the parked cars for their dumping grounds. 6. Amenities in Room: 4 points. Both stays had me taking off stained top comforters and putting them away in a drawer. Blankets proved to be a safer bet. Sheets were crispy and clean! Only 2 sets of towels were provided, which meant requesting or heading to the front desk to ask for more towels to get us through the 4/5 night length stays. And you probably need to get an extra roll or two of TP while you are grabbing more towels. 7. Room Cleaning: 4.5 points. Rooms are cleaned and restocked every 3rd day of your stay (basically the 4th day you are there). I emptied the kitchen garbage myself and caught up with cleaning service employees to throw away. Garbage bins near elevators were always jammed with all kinds of food related garbage in the one bin and on the floor in front of the bin. 8. A/C, Heating, Lights, TV, WIFI, Plumbing: 4.5 points. A/C worked fine. All lights worked when used. First stay had me fighting with a remote and TV that just didn’t work with the cable service being used. But a request for service, had a tech guy replacing the TV and remote as soon as he figured out what the problem was. Ceiling fans looked pretty dusty and were too high to clean myself - so I did not use. WIFI with awards membership is free, protected by a login and worked great. You almost have to use the WIFI to get internet service on the property, as cell service in that area is dismal. On my second stay, I ended up with a toilet with a valve pump that would get stuck every few flushes. I dealt with it, only because I knew how to. I reported it when I left, and I expect they had repaired once the room was free. I just didn’t feel like having to deal with it being repaired while I was in the room (my choice!) 9. In Room Kitchen Amenities: 5 points. All appliances worked, including the garbage disposal. Eating utensils, plates and glasses all came in 4’s. 10. Common Areas, Parking, 4 points. Lobby, Elevators, Lobby Store: One of the elevator’s was down for repairs during both of my visits. That got annoying during prime time when employees were cleaning rooms and check out times! Parking is spacious, free, and well lit. The lobby store was decently stocked. There are no vending machines available. 11. Pool, Gym, Indoor Seating, Patio Area: 5 points. Pool was clean and well secured – with towels available for use. Indoor seating - Breakfast areas are perfect for meeting, gathering and doing work. The gym was cool, clean, and stocked with cleaning supplies and towels. 12. Included Breakfast/Coffee: 5 points. On my first stay, there was no hot breakfast being served due to remodeling? Yet, there were enough alternatives served to have a good breakfast! By my second stay, they were back to offering hot breakfast items (an egg, potato and sausage choice). Throughout both stays, the offerings were above average, with fresh fruits, an inviting fruit salad offered, and the usual fare of breads, pastries, oatmeal, yogurts, as well as a well stocked coffee bar. The breakfast staff was super friendly and helpful!

Rooms very nice and clean. Close to main shopping area without being right near the highway. One elevator was not working. I think this is a theme with Hilton properties. My last stay in Galveston 2 weeks ago also had an elevator down.

Another pleasant stay at this property. Thank you! Improvement opportunity: There were many children using the pool, not drying off, and taking the elevator (only one is operational) to their rooms, leaving the hallway and elevator floors wet and slippery.

Great location. Friendly and helpful staff. Just need the second elevator repaired. Rooms were very roomy and comfortable.

Everything was pretty good at this hotel. But the breakfast choices that they have are not very good at all. There was not a very good assortment for younger kids. So if breakfast is one of the reasons why you want to choose this place, I would say, do not go there. Other than that, the hotel it was in really good shape and it seemed clean for the most part.And everything was how it should be.