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Holiday Inn Resort Lake Buena Vista in Orlando, FL
13351 State Road 535 • Orlando, FL 32821
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Located in iconic Orlando, Florida, this Walt Disney World Good Neighbor® Hotel offers 503 well-appointed guest rooms and suites that feature comfortable bedding, a refrigerator, a microwave, and free Wi-Fi. Guests can also enjoy an outdoor pool and kids’ splash pad, an Applebee’s restaurant and poolside tiki bar, a games arcade, free scheduled shuttle services, and other on-site conveniences.
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 Hotels & Lodging |
Yes. Pets are allowed for an extra charge of $50.00 per pet for the first four nights and a $10 fee every night thereafter. Pets over 50 lbs. incur a charge of $75.00 for first 4 nights and $10.00 per night after for each pet. Guests are allowed a maximum of 2 pets.
No. This is a 100% smoke-free hotel. The pool area is also a non-smoking area and smoking of any type/form is prohibited. There is a designated area for smoking, please check with the hotel staff where the designated smoking area/s are if you wish to smoke.
Yes. Guests can access the WiFi free of charge.
The Applebee’s Neighborhood Grill & Bar onsite serves a made-to-order breakfast for an additional fee beginning at 7:00 am each morning.
Yes. Applebee’s Neighborhood Grill & Bar is on-premises and open for breakfast, lunch and dinner. There is also Rocco's Rockin' Tiki Bar located in the pool area.
Yes.
Yes.
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Yes, the hotel has an outdoor pool.
Check-in is at 3:00 pm and check-out ends at 11:00 am.
Yes.
Yes, scheduled shuttle service to theme parks and outlet malls is offered to hotel guests and is included in the resort fee.
Guests must be at least 18 years of age to check-in.
Yes. A $30 resort fee per night, plus tax is collected upon arrival.
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We accept a variety of payment methods for your convenience:
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Started bad when we discovered a urine soaked carpet and a dirty filter in the A/C unit. Called lobby and nobody answered. Kept calling and no answer. Had to go down there to talk to them about the issues. Management made it right and actually moved our two rooms to a separate adjoined area (perfect because it was a family trip).
We didn't spend much time in the rooms so we didn't fuss too much. However there were some negatives:
7 guests should mean 7 washcloths (at least). You should not have to share something like that. We had 4 total between 2 rooms.
Onsite Laundry consists of 2 washers and 2 dryers (1 didn't work) for close to 700 rooms. And even with the map it wasn't easy to navigate to find it. It's not labeled on any walls or doors either. Probably the only reason we were able to get our laundry done was because of how obscure it was.
I was supposed to be able to choose a housekeeping option in the beginning but it was never brought up. When we asked for it for the second day they said they would provide full service our last day but never committed to it. We called and they did offer to bring towels which we needed again. We also asked for more TP but they didn't bring it and still never brought it when we called about it. In the end we had to get it from the front desk.
The parking lot was a little dirty. Saw bottles, cans, and other trash in several areas.
No complimentary breakfast as far as we could tell. Don't remember if it was supposed to be included but it should be in every hotel.
Onto some positives:
We used the pool once and it was very warm and clean.
We needed a keycode to get into parking. We also needed keycards to get through a gate and a door before we could even get into the elevator. We were thankful for good security (even though other guests didn't seem to care about leaving things open).
Applebee's is connected and delivers to the room.
Pillows were perfect for us.
Staff was pleasant and seemed nice enough.