Holiday Inn Express Savannah-Historic District in Savannah, GA

The room was very small, and the carpet was very dirty, Half-way through our trip we noticed a putrid, nasty sour smell coming from the room next to us. It was sickening and nauseating. Two stars for the amazing view of the river and the ladies that provided the hot breakfast and coffee. We called the front desk to report the odor. A gentleman arrived at our room and started squirting heavy-duty air freshener everywhere without even asking us, all over our beds, my clothes and suitcase, the carpet. That only made the smell worse and now my clothes and suitcase smelled of heavy-duty air freshener, which I am allergic to. The smell was so bad that we resorted to spraying our perfume, hairspray and cologne, turning the air conditioning on and leave our balcony door open to help. The front desk told us the hotel was full, and they would try to move us to a different room, and they would call us back, they never did. Only after the guests checked out of that room and the staff opened that room's doors to air it out, did the smell start to dissipate in our room. I booked two rooms with balcony views last August for our family vacation via Priceline. We stayed March 7 - 14, 2025. I called two months before and spoke with Aby and Francios to ask about getting two rooms next to each other. They said they would place a note into the account. Upon arrival we were given two rooms on different floors. Priceline receipt showed hotel would charge an additional $72, Upon arrival the front desk lady told us it would be $200 for each room. I showed her the Priceline itinerary that said $72 and she said that was incorrect and we had to pay $400. The afternoon before we were leaving, I called the front desk to request a late checkout of 12 (check out is normally 11), the lady interrupted me and said there was no late check out due to hotel being full, and I reminded her of our situation with the smell and that if she could please relay our request to the manager. She hung up on me. We always dismantle the bed sheets as part of our room cleaning, and we noticed the pillow zip covers were dirty, gross. These rooms were very expensive and not worth the price. EVERY place we visited during our vacation the people were so nice, EXCEPT the front desk ladies at this hotel. They were not welcoming, and on their phones and talking as guests are at the desk. NOTE: The balcony room had an amazing view, however, the street noise is very loud throughout most of the day and night. We do not recommend this hotel. Reason for Visit:Family Vacation ProsAmenities, Location, roof top pool with amazing view ConsRoom Cleanliness, Facilities, Atmosphere, front desk

This property is in the most sought after part of the downtown area, and it is very well taken care of! When checking in with this hotel, hopefully you’ll get taken care of by Castle, one of the most pleasant people at her job that I have ever seen! I travel for business, I am in a different property every week and normally don’t pay much attention to that part of my week, but she made me change that thought process. Not only did she have a positive attitude, and an infectious smile, she took charge of her job like she owned it and created a very pleasant experience, taking me through a few check-in headaches that have to occur every once in a while! Hopefully this property knows what they have in her And do whatever they can to keep her, because she makes a difference in the day of everyone she comes across.

It was the perfect stay. The hotel is in a great location - right across the street from several of the areas best restaurants. The room was large as was the walk in shower. Breakfast was excellent and the staff was very friendly and knowledgeable. Planning our next stay already. Thank you to the staff !

Worst stay ever. Front desk are deceptive and lazy. Rooms so-so. Food so-so. Theg will keep your deposit for over a week so corporate can collect interest. Stay elsewhere!! All subsequent phone calls resulted in rude, disinformation from entitled, but ignorant employees. Total lack of training, courtesy or good manners. Unbelievable hoe a good chain a long time ago has gone way too far DEI or eole or some other excuse for bad service and unproffesionalsn

Castle (sp?) was very friendly, polite and helpful during check in. Very personable, she is doing a great job! The room was solid, and having dove toiletries in the room was a win. Parking garage is right next door, which is super convenient if you don't want to valet.