Holiday Inn Express Hotel & Suites Richmond North Ashland in Ashland, VA

Upon arrival there was a sign on the front desk that the staff was helping another guest and would be right back, so after a very long drive from South Carolina we had to wait over 20 minutes to even check in. Then once we got to our room, I noticed right away that the curtain had a very large tear in it and holes in the black out curtains so I went to call the front desk to inform them so I would not get charged a damage fee when I checked out thinking I had done it, but the room phone did not work (and yes, I checked, it was plugged in) so I had to call from my cell phone. The woman that answered seemed less than concerned but said she would notate it on my file. Later that night when we returned from dinner, we realized how dirty the bathroom was (especially the underside of the front of the toilet) - so much so we decided to just not use it as we were extremely tired and checking out in a few short hours anyway, as well as quite a few of the lights in the room did not work, there was a knob missing on the microwave so it could not be used, and the mirrored closet doors were broke and didn't easily slide on the track to open and close. And forget about sleep as the AC Unit when on was sooo loud! The beds are extremely high (we had to pick my mother up and put her into and get her out of the bed. I did mention all this to the women during check out and again she didn't really seem to shocked, but said she would right it all down which she did on a small piece of paper. Then we went to use the restrooms just off the lobby and off the 3 stalls only 1 had any toilet paper and even then it was way less than a 1/2 of a roll. I certainly will never stay at this property again!

The room has had some maintenance done on it. Room was clean. Had to jiggle the wires on the back of the TV to make it work. No paper channels guide. Shower curtain too narrow which then let water out on the rug. Stayed 5 nites, only got maid service one day. Had to go to the front desk and get more toilet paper. Reserved a room with king bed and walk-in shower. No walk-in shower.

I made my reservation using the IHG app. Upon arrival I was immediately greeted and recognized as a rewards member. The check-in process was quick and efficient. I found that my room was clean and well attended. It was very large and spacious with a very comfortable king bed. There were a couple of drawbacks. One was the room did not have any USB ports, so be sure to bring electric charging blocks if you want to charge cameras, phones and other electronics. The second was the door did not shut securely without some extra effort. The Wi-Fi was strong, dependable and worked well throughout my stay. The breakfast area was large can accommodate guests without being crowded. Breakfast featured the usual eggs, meat, gravy, biscuits along with oatmeal and cereals. Yes, the popular Pancake Roller was working, and they also feature the hot cinnamon rolls. There is a Cracker Barrel within walking distance adjacent to this Hotel. Overall, this Holiday Inn Met my needs, it was clean, the bed comfortable, and the employees polite and professional. I will stay here again when I am in the Ashland Area.

We had a great experience. We had the double Queen suite for a family of 6. All staff was courteous, especially Ari the night front desk associate. She was friendly, enthusiastic and very helpful with providing towels and pillows when available. Pool and hot tub were clean and a nice bonus, the location was convenient to major roadways.

I’m not sure how anyone could rate this hotel high at all. My husband and I stayed one night as we traveled along I95. We had room 168: * Toilet was toddler height, literally 12” high * The caulking around the toilet on the floor looked like it was done by a toddler with a paint brush * The tubs faucet was not on correctly, it was crooked and not flush or even close to parallel to the tub wall… crooked and gaping. * The liquid hand soap near the bathroom sink was half-bolted 6 feet high on the wall, and was literally falling off the wall. The soap containers aren’t supposed to be removable but it was so broken they were easily removed so I put them on the counter. * The wall moulding next to the tub was crumbling * Maintenace (in name only) must have had to paint part of the bedroom wall that’s across from the window, but it was not the same color as the rest of the bedroom so the top half of the wall matched the room, and the bottom half was painted off white. They probably said “good enough” based on what I had already seen in the bathroom. * Mini fridge was cold when we got there so we put our food from our cooler in it, and when we opened the fridge in the morning, the fridge and our food was room temp. So we had to throw our food out. * Window view is of the indoor pool, so weird * Bathroom fan which shares the bathroom light switch sounded like a 727 jet. Thankful that we had a nightlight in our suitcase so at night we did not have to wake each other with the sounds of a jet starting up. * AC unit also sounded like a 727 every time it turned on overnight…we cranked up our white noise app on our phone * Toilet paper was stuffed in the peep hole * Only thing going for it was comfy bed, high water pressure in shower and bfast Will never ever stay here again… we way overpaid given the condition of this hotel.