Hilton Vacation Club Mystic Dunes Orlando in Orlando, FL

We had an amazing time! This resort is HUGE. Very clean and didn’t have a single issue the whole week we stayed. 100% recommend

Terrible experience. Won’t ever return here. We are Hilton gold members and have always stayed at Hilton due to the nice hotels and how we are treated. So we were interested in joining Hilton Vacation Club and stayed here for the tour. We have two young kids and my husband likes to golf so we thought this was going to be great. We had a two bedroom which was very spacious. The moment I walked into the room though there was a pile of human hair. I didn't let it get to me and just threw it away. There were also little bugs (being from Florida already i said it happens) We brought our own cleaning supplies and just cleaned up. The first day we went to the activities center so my son could make some slime and the lady was very gracious with teaching him and then we headed to downtown Disney for dinner reservations so we really didn't get a feel for the place yet. The following morning we had a 830 tour. Our guy (Chris) we had was very nice and could sell you anything. If it wasn't for him we honestly would have walked out of there. So we had 3 chairs at his desk(we had to bring our kids becuse they require husband and wife to be there).. we left the desk to go to a quick presentation and when we came back another family (with lots of kids) was sitting at a table next to us and obviously had our chairs. It was no big deal at all and our sales guy made a joke to the other one hey you stole my chairs and laughed. Literally no one cared because chairs were easy to get. But the other family's mom lost her mind and swung a chair back to us and almost hit my 4 year old and started screaming at us. Then after they get her calmed down her son comes up to my son and grabs his toy out of his hand (not a community toy one we brought with) and tries to walk away My husband got the toy and said sorry but that's ours. The mom again loses her mind causing a scene at this place and saying her son is only 1. Which we understand we have a l and 4 year old too but we aren't grabbing things and if they did we would apologize not scream at them. (Her 1 year old could walk and speak, and was bigger than my 4 year old who towers over 6 year olds). My husband then told the woman she needed to back off she was walking towards us aggressively with her hands in the air and threatened us and said she was the last person to mess. (She made it about race after almost hitting a child with a chair) The staff intervened and asked her and her family to leave. It escalated so quickly I don't even understand how it happened. The staff advised us they would be trespassed from property(which she was not). They later told us cops here take so long to respond sorry. Loll laughed because my husband and myself are both law enforcement in the same state and we know in an active disturbance/trespassing situation it wouldn't take a long time. Even after all that we still thought to make a deal about the timeshare but after the ordeal we didn't feel like staying there cause the relaxation was gone. The staff said well we could transfer you to our sister hotel but it's under construction and farther away, and I'm like no then. Then they said becuse we came on a timeshare tour they had a hard time finding us somewhere to go for an equal amount of money. I told them we were Hilton Gold members and had points to use if they found us somewhere to go we would cover the rest of the cost. After a run around conversationwe jsut said we would find our own place and went back to the room. We took the kids to the pool to say maybe we can make it work, we were wrong (we saw the family at the pool)... We checked out early and the manager stopped me on the way out and gave me 30,000 points. Um. Thanks but that doesn't cover anything, but i said thank you and walked out. I don't like drama (we deal with for a living and lay it in the line there ) we work very to not put our kids in any uncomfortable situations like that. That other family never left, they were staying near us and can only imagine what she would do if she saw us at the pool. If she reacted that way in front of everyone at the tour l'm sure other encounters would be worse. Anyways we won't be staying here again. Oh and I forgot mention we found a rusty nail on the ground as well. Thankfully my husband had his shoes on and stepped on it without penetrating the skin. Otherwise that could have been my kids. The only reason I’m giving this a 2 is because of the nice golf course.

The Absolute worst Hotel experience I have ever had. After a long flight with my family ( wife and 3 kids) we came to the Mystic Dunes main desk. After 30 minutes of "checking in" the front desk person call us a shuttle to transport us to our room. We get to our room and someone is already in there so clearly we have been given the wrong room. So we call support and they tell us to come back and that they will fix it for us. We go back and we speak with a different Help Desk person (Raja, he was the sweetest person and had proper customer service), he showed like he cared and gave us different room keys and sent us to the proper room. At this point my family and I have been traveling all day and have not had anything to eat or drink much yet so were finally excited to drop our bags and lounge. But the worst is yet to come!!! The shuttle takes us to our new room area ( 3 bedroom, 2 bedroom left door and 1 bedroom right door). As soon as I walk in I see those giant roaches scurry in to the room on the right. I was able to kill one ( pictured below). My kids however went to the room on the left and they saw a black snake of some sorts and just started screaming out ( we have a video of it, but only have a picture). So now I am fuming, we call the help line an they just say sorry and come to the front. So we go back for the third time to get to a room or some support. I finally get there and ask to speak with a manager. I spoke with Ms. Pacheco(Assistant Manager) and Bryan Verduga ( Manager). They heard our story and apologized and told us to sit down and they will bring the room keys to us and some support. They came back with our room keys to a place further away and 100 dollar voucher to their on site restaurant as amends. I was so appalled at their customer service attempt and maybe I was hangry. But 100 bucks is not even enough to cover dinner for my family of 5. I don't what they could've offered as amends to make up for my experience, but I just left. Also my biggest pet peeve was when I was speaking with the managers they whisper to each other in spanish discussing god knows what. TL;DR - giant roaches and snake found in room. Help desk was no help. Hotel could not care less if you stay or go, if you are okay staying in this Ghetto then welcome!

Very nice resort with a friendly & attentive staff! The rooms are spacious, clean, with all the amenities. We used the kitchen and laundry quite a bit. Which was a nice option if you’re traveling with kids. The pools were clean and my son had a ton of fun. Highly recommend!

This hotel had some hits and misses. Upon arrival, there was a line of 10 different parties waiting to check in with only two front desk workers. We waited probably 20 minutes to get the front to pick up our room keys. I went with a group of five people so we ended up with two separate suites that were connected by a main entryway, allowing easy access. My suite to myself was great, with a full kitchen, living room, and a big, comfortable separate bedroom. I liked how, geographically, the Hilton Vacation Club Mystic Dunes sat off to itself and wasn’t surrounded by other hotels within eyesight, like many hotels and resorts in the Orlando area. This made it more quiet and secluded. That being said, Mystic Dunes is close to Disney (about 6 miles) but quite a distance from Universal Studios and downtown Orlando, both places we were planning to go (truth be told: I didn’t book this hotel). So keep that in mind when booking. Overall, despite some hits and misses, I enjoyed my stay at Hilton Vacation Club Mystic Dunes and would consider booking again.