Hilton New York Times Square in New York City, NY

This was our first trip to NYC and when I tell you I was nervous! But the most amazing trip to New York City started before we even got there. I called a few days before arrival just to try to get the lay of the land and get some of my questions answered that is where I met Ashley who is the operations manager for the Hilton Times Square. I have never met a kinder soul in my life. She was able to answer all of the questions that I had and really put my mind at ease before we even got there. Upon arrival utilizing the valet parking was smooth and all of the staff was very friendly. Check-in was seamless as we utilized the digital key on the Hilton app. Upon arrival and getting settled into our room we were fortunate enough to meet ashley. And she was even more fantastic in person. Our room was spotless and when I tell you that I go through a hotel room with a fine tooth comb I mean that we stay in a lot of hotels as we travel for our children's activities so I am very cautious to not bring back any friends with me. (If you know what I mean) Down to the mattresses and everything in between everything was clean and well placed. The view is something that is unmatched that you're not going to find anywhere else. Also we ate breakfast at the hotel and the amount of options that they had was incredible. It was a great way to start each day feeling refreshed and ready to take on the busy New York streets. Overall I don't think I can give this hotel high enough rating. If you want to stay in the heart of Times square and you want to enjoy friendly staff from the minute you step into the hotel until the time that you leave stay at the Hilton Times square you will not be disappointed. As far as price goes when you think about prices in New York it's pretty reasonable. I have no complaints about the price that we paid because there were hotels charging double and they had zero view. Another thing was even though we were in the heart of Times square you heard the occasional honking but we had no trouble going to sleep and staying asleep and always level was minimal which I was really surprised about because I was expecting to not get any sleep because of how busy everything was but truly you could barely hear anything so that was a pleasant surprise. I can't wait to go back and experience even more incredible things in New York thank you so much Hilton Times Square for the amazing experience and for making my daughter's 13th birthday one for the books.

I would not recommend staying here. I prepaid on TripAdvisor and the hotel charged me again at checkout, and it has been a hassle trying to get a refund over the past month. I also paid $50 for early check in, but the room they gave us still had dirty dishes and smelled like body odor so they gave us a lesser accommodation and claimed it was of “similar value”, but it clearly was not. They also charge you if you want to check your bags at checkout ($5/bag).

Located at the heart of Times Square Manhattan a very convenient place to stay and stroll. Good quality breakfast and rooms and special thanks to the General Manager Mr Thomas Caska and Mr Gary Prinz who were quite responsive to any situations.

We were for 2 weeks holidays in New York!!Hilton Times Square was the perfect choice I did!!!Perfect location ..Times Square in 3 minutes all you have to see you can walk easy to all locations!!!Staff excellent ....also Breakfast was great all you need to start your day!!Personally I want to Thank Mrs Marianne she made our holidays perfect she had arranged all we needed for this 2 weeks!!!Thank you all and we will be back for sure!!!

Went to grab some drinks with some friends at the bar in the lobby. Bar had a wide variety of options and the bar staff of James, Walcott, Joseph and Bobur were fantastic and attentive. Will definitely return in the future.