Hilton Meadowlands in East Rutherford, NJ

The guy who is the supervisor called bassam , he wasn’t nice and talking with aggressive way and very high voice , didn’t let me to talk and explain, refused to listen to me ….. Iam trying to explain my situation especially it wasn’t a first time for same situation

I stayed at The Park Hotel at Meadowlands with high expectectations. Unfortunately, due to poor maitenance, subpar customer service, and a lack of amenities they fell short. The condition of the room was not consistent with other business focused hotels. Upon first inspection you could see noticible signs of neglect. There were dusty floors and AC vent. The wallpaper was peeling and the electronic controls for the window shades did not work. The bathroom had a shower with poor water pressure, because of a malfunctioning showerhead feature and the toilet seat was only connected on one side causing it to slide every time you sat down. Overall this is an old room in need of a little TLC. It is worth noting that the room was remodled with a contemporary design within the last decade, but it has not been taken care of. The staff are friendly people, however they are not always accesible. When I called to confirm my reservation, I was asked to "please call back later". I tried calling the front desk during my stay 3 times for a late check out and no one answered. The restaurant on site, serves the worst food I have ever had. I had to find the waiter who was hiding in the back. After he took my order he hid in the back again. He never came back to check on me, I ate less than half of my meal and he did not ask why, just gave me my check. He was never rude, just lacking. This hotel was a Hilton until a few months ago. Under Hilton it had addtional amenities including free breakfast and a shuttle. While I am not a fan of continental breakfast and do not care about that. The location of this hotel is close to the American Dream mall, Metlife Stadium, and a 15 minute drive to the Secaucus train station. If you are not driving to this hotel a shuttle is a huge advantage. Since there is no longer a shuttle offered by this hotel a Lyft ride to the American Dream mall is $15-20 and a ride to the Secaucus train station is $30. If you choose to stay at this hotel either include the cost of renting a car or the cost of taking a Lyft to your stay. Other nearby hotels offer a shuttle to these nearby attractions. This hotel advertises free wifi. They provide you a password for the wifi. I and everyone else I encountered were able to succesfully enter the password for the wifi, but after being succesfully signed in got a notification that the wifi had "No Internet". Make sure you have the ability to connect with a mobile hotspot. The one bright spot of this hotel is the full service Starbucks. There is plenty of seating with outlets to charge your laptop and phone. The chargers for your phone are important, because once again you need to use a mobile hotspot. There are TVs as well if you just want to hang. Considering the poor maitenance of the property, the lack of amenities (especially a shuttle), and the inconsistent customer service I could not recomend this hotel as is. My ranking system scored this hotel 1.8 and I rounded up to 2 stars. If new ownership took over and made an investment to improve its current short comings it has the potential to be a great hotel. It truly is unfortunate.

I made reservations here in November 2024 for a concert in July 2025- just found out Hilton no longer owns this hotel- but was assured our preexisting reservation will be honored. I called to confirm- EXTREMELY rude employee and my reservation is incorrect. I will be cancelling and making a new reservation elsewhere.

Showered in freezing cold water, they were rude, sinks didn’t work down stairs, dosent answer when you call the lobby, no working ice machine on any floor. they told us the restaurant closed at midnight when we came down at 11:05 they kicked us right out and told us they didn’t have food.

The rooms are nice but the front desk staff is very indifferent. They did not even let me know about the F&B credit. This property is not worth calling itself a full Hilton. The parking was a bit shady for my tastes. I came in late evening, checked in, and went to dinner in another town. I left at 5:45 am the next day. To my surprise, they "inadvertently" charged me 31.66 at the Starbucks in the lobby. It wasn't even open when I left. It is strange how these franchisees nickel and dime you with these charges. Not sure what they get out of it. Now, I have to waste time and fight this charge. Why? Why do you guys do this?