Hampton Inn Richmond - North/Ashland

This was a very nice place to stay. Very clean. Good breakfast. Kind and respectful employees. Nice place and also close to Chipotles a nice place to eat.

Why does my room smell like my laundry room when there’s a pile of damp, dirty towels waiting to be washed? The smell is not overwhelming, just enough to keep me awake. I joined Hilton Honors when I booked this reservation a few weeks ago. This is my first Hilton Honors stay. May be my last. Why? I made the reservation, then received a notification that I can check into my room remotely using the Hilton app. By checking in remotely, I don’t even have to visit the front desk when I arrive. Cool! I not only checked in the day before my arrival, but was allowed to select a room. There were 4 rooms available on the ground floor, so I selected one on the back of the hotel with a parking space right outside my window. Arrived at hotel, went to my room and the app told me I had to visit the front desk anyway. Woman at desk said, “That happens sometimes,” checked me in and gave me a hard room key “just in case.” I looked at that and discovered that I’m now on the 3rd floor. I have a knee issue and am wearing a brace, I want a first floor room because if the elevator shuts down I cannot deal with stairs. The woman at the desk said, “Oh, I’m so sorry, the previous tenant of that room extended their stay.” REALLY? Sounds like a rock solid excuse for giving my room away. No, I can’t have another room on the first floor because they are all sold. REALLY? When you gave my room away, why didn’t you give me another 1st floor room, since there were 3 more available yesterday when I selected my room? So, I walk in the room and it smells like my laundry room if there is no air freshener plugged in. Is that smell coming from the a/c unit? Coming up the ductwork from the laundry room to my room? The bed clothes feel sort of nice completely dry. Are the linens being put on the bed not totally dry? Is that what I’m smelling? Mildew? It’s pretty disgusting. That’s why I’m writing this at 3am, because the smell combined with the constant drone from the a/c that I cannot shut off, is keeping me awake. If this is the way you welcome your new Hilton Honors members, then I’ll take my business elsewhere.

I chose the Hampton Inn Richmond-North/Ashland because it’s the top-rated hotel in Ashland, and now I understand why. I was visiting Kings Dominion (just a quick 10-minute drive away), and this hotel turned out to be the perfect home base for my trip. One of the first things I noticed is the convenience and thoughtfulness built into the guest experience. The hotel offers free parking, and as a Hilton Diamond member, I loved having my own reserved spot right up front—such a nice perk. The location is also excellent, with plenty of restaurants within walking distance, so you don’t even need to get back in the car after a long day. From the start, the team here showed how much pride they take in their hotel. I called ahead to make sure my room preferences would be honored, and they gladly accommodated my request. I checked in easily via the Hilton app, selected a digital key, and walked straight to my room without ever stopping at the front desk. Shortly after, I received a message checking in on my stay, and when I asked for a few extra items, they were delivered quickly and with a smile. That kind of follow-up is rare and shows how much they care about their guests. The room itself was spotless and very comfortable. Housekeeping was fantastic, keeping everything fresh and welcoming each day. The room came with all the essentials—a mini fridge, microwave, and coffee maker—which made it easy to relax and recharge. The bed was cozy with feather pillows, and I slept very well during my stay. That said, there are a couple of areas that could be improved: • The TVs are older and don’t have streaming services, which was a little disappointing in 2025 when many hotels already offer this feature. Not a dealbreaker, but something I’d love to see updated. • The lighting in the room uses bright white LED bulbs, which gave the space a bit of a harsh look. Warmer lighting would make the room feel much more inviting and relaxing. Beyond the room, the hotel has nice amenities. The outdoor pool (seasonal) was crystal clear and very inviting. I also used the fitness room, which included free weights, a Peloton bike, and a treadmill. While it was perfectly functional, it could use a refresh to match the quality of the rest of the property. Though I didn’t eat breakfast, I checked out the options, and it was a full complimentary continental breakfast with everything from make-your-own waffles and fresh fruit to baked items and hot dishes—plenty to start the day off right. Another thoughtful touch was the fresh-baked cookies and lemonade offered in the late afternoons and evenings, which felt warm and welcoming. Overall, this hotel exceeded my expectations in every way. It’s clear that the staff take genuine pride in their work and go out of their way to make guests feel comfortable and cared for. Combined with the ideal location near Kings Dominion, great perks like Diamond parking and digital key check-in, and the overall comfort of the rooms, this hotel is a true gem in Ashland. I look forward to staying here again on my next Kings Dominion trip in 2026, and I would recommend it without hesitation to anyone visiting the park or the Richmond area.

This small Hampton Inn is very conveniently located near the highway yet the rooms and public spaces are quiet. Everything about this hotel speaks to good management. There’s attention to detail everywhere. The staff is uniformly friendly and efficient. The rooms are lovely and contemporary and are kept immaculately clean as is the entire property. We would definitely stay here again.

My two teenagers and I stayed in a 2 Queen bedroom on 7/26. Upon arrival, we were greeted by a very kind gentleman who quickly checked us in and informed me that hot chocolate chip cookies would be available shortly. We enjoyed the cookies, lemonade, bottled water, and popcorn -- coffee was also available. Our room was on the 3rd floor, and we were pleased with the layout and how clean it was. Plus, it was nice and cold for a 100-degree heat index day! Beds were comfortable and plenty of outlets/plugs for our electronics. The restroom was a nice size. We LOVED the breakfast!! Two waffle makers, smoked sausage, eggs, yogurt, a variety of juices, hashbrowns, cereal, pastries...I'm sure I'm missing some items. A friendly staff lady was making sure items remained stocked. Great experience using the washer $1.50 / dryer $1.00 set that night. No wait. Though we didn't visit nearby shopping attractions, there is a shopping center directly across the street, plus gas stations and many fast food places within a 1-mile radius. Next door - only just a few steps away - is a Chipotle and Five Guys. We'll definitely stay here again!