DoubleTree by Hilton St. Augustine Historic District in St Augustine, FL

Attending my grandson's graduation and the location near downtown was appealing as well as the generally good quality of most DoubleTree hotels. Unfortunately, this stay was one of the more disappointing stays I have had in the past decade! Parking in the evenings was absurd, had to cross a relatively busy street with no crosswalk to get from the lot to the hotel. Second night I decided to request a late check out at 2:00 PM. Asked the gentleman (loose use of the term) and he did not look at my reservation, did not check my status to see if I was justified in the request, ... simply and immediately said he could not do any better than 12:00 noon (normal is 11:00, so really nothing on offer.). I do understand that late check out even for Diamond members (which I am) is based on availability, however he was not only rude, but did not even check. And I DID check, because he was so abrupt and rude. Not only were there many, many rooms available for that evening, and my room had not yet been cleaned when I returned at 4:00 PM the first night! I was so peeved by his attitude that the next day after my lunch down the street i decided to stop by to see, and sure enough at 3:15 they were still not cleaning he rooms on the 4th floor where I had stayed. So, I stopped at the front desk and told the manager what had transpired. Most interestingly, I did NOT receive a request for a review from the hotel after checking out, which I always do receive and generally complete. I believe that a great stay deserves both recognition and the information proves useful to others considering the hotels. I know I frequently use reviews myself to decide where to stay. Therefore, I would not recommend this hotel based on my experience and believe that the staff need to be trained on how to at least be polite and to make sure they know what they are talking about before rejecting requests out of hand. P.S. the bartender was quite friendly and helpful!!

Best service ever! Most friendly. Brandon was super nice, he was able to get us in the room early so we didn't have to worry about leaving our bags in the car. I don't think he ever stopped smiling. We had a nice quiet room with great soft pillows. This hotel is right where you want to be to enjoy the historic district. We could walk to so many places. I will definitely stay here again when I go back to St Augustine.

If you are visiting St. Augustine and are looking for convenient and exceptionally clean accommodations, look no further than this hotel. We were there for three nights and from check in until departure we couldn't have asked for better service. The rooms are comfortable and clean and housekeeping was provided every day. There is a breakfast buffet and the highlight of the morning was watching Joe, the buffet manager operate so efficiently keeping the tables cleared, the buffet stocked and coffee refilled in lightning speed and always with a smile. The front desk staff was friendly and the convenience of purchasing tickets for the Old Town Trolley at the hotel was a plus. There is a trolley stop across the street from the hotel so that was another plus. Definitely a positive experience for our group of veterans.

Good location. Short walk to the center of the Historic District. Breakfast was not free of charge but paid and overpriced. Bed was comfortable. Perfect for a one night stay. The check in was easy and the receptionist was lovely. Loved the complimentary cookies.