Disney's Art of Animation Resort in Orlando, FL

Horrible experience, with rude cast members, regarding ADA accomodations. My mother requires a handicap shower with no step (basically the wheel-in kind, although she's not in a wheelchair). We were coming from a Disney Cruise, and booked a Cars suite, and indicated this was a need on the reservation. I had called ahead of our arrival as well to make sure things were set. We got into the suite and there were standard bathtubs with a grab bar, but not a flat entry shower in either bathroom. We called, and later returned to, the front desk which started what would become a nearly 5 hour unnecessarily stressful endeavor. The cast members, up to the manager level, could not tell us which rooms actually had the appropriate kind of shower. We were accused (as another review also states) of booking the wrong kind of room, threatened to have our reservation cancelled, and also told we would need to change hotels because they were at 100% capacity. They also waffled back and forth on if the kind of shower we requested even existed, and sent multiple people over to various rooms and would Facetime us to see if the shower was right. It was baffling that people working in a hotel didn't know their own inventory, and didn't know what kind of shower we were talking about, even though we could show them the photos on their own website. We eventually got moved into a Nemo suite which had the kind of shower my mom needed. Sadly, our son's favorite movie had been Cars, and really the only reason our large party had booked at AoA was because of the Cars Suite. The Nemo suite was dingy, uninspired, and we all agreed: the theming came across like the waiting room for a pediatrician instead of something that was themed as a Disney film. The pull down murphy bed was uncomfortable, the couch was dirty, and the room is just a lot of laminate and hard spaces. There was nothing comforting, welcoming, or enchanting about it. Also: It took hours for them to figure things out, and our plan had been to drop our bags and go to Animal Kingdom. Needless to say we didn't get there until about 3 hours until closing. The other family members we were traveling with did get a Cars suite (they didn't need the shower), and that suite was much more welcoming. The only Pro I have for the place: they did manage to meet our Celiac's dietary needs and the kitchen there made food for her that was better than what we'd found on the cruise. And they did give us a few passes for rides to try and make up for the missed time in Animal Kingdom. But I would never ever return to Art of Animation. As I've also seen others report: the problems that day were so severe that it really ruined the magic. And since we only had 2 nights and plans to hit 2 parks, it was really rough.

one of my least favorite hotels in my life you're probably think I'm doing for saying that but here's why my family went here a couple years ago and said that there was bed bugs I tested it to see if they were joking so I spent a few days here and yes the room was tested for bed bugs no wonder why my whole family and now me has a bunch of bumps on her legs but then I wanted to see if it was of just a car since I went to an intersection and every other room was okay do not go to the car section for might be bed bugs

We stayed at Disney’s Art of Animation Resort in May and had an absolutely fabulous experience! At check-in, we were treated to a little Disney “pixie dust” and received a complimentary upgrade to a Cars family suite. The suite was perfect for our stay – it included a separate bedroom with a queen bed and private bathroom, a small kitchenette, a cozy TV sitting area with a pull-out bed, an extra bathroom, and a dining area where the table converted into another bed. Everything was clean, spacious, and well-kept. Check-in itself was smooth, and all of our questions were answered. We even received a thoughtful follow-up phone call from the cast member who checked us in, just to make sure everything with our room was perfect – such a nice touch! The Landscape of Flavors food court was busy but ran efficiently, and mobile ordering made things easy. There was a good variety of choices, and we liked having POP Century Resort close by for a few extra dining options. We visited all of the pools, and each one was fun in its own way. The laundry facilities located by the pools were also very convenient. The gift shop was another highlight – a nice mix of resort-specific items, general Disney merchandise, and plenty of snacks and essentials. Every cast member we interacted with was friendly, helpful, and pleasant, which really added to the overall magic of our stay. Transportation was also a breeze thanks to the Skyliner, which felt quicker and more enjoyable than the standard bus rides. Finally, the theming at this resort is simply outstanding. From the lobby to the different sections of the resort, there’s so much to take in – it just made us happy every time we walked around. We would happily stay here again and recommend Disney’s Art of Animation Resort to anyone looking for a fun, immersive, and convenient Disney resort experience!