Comfort Inn & Suites Atlanta/Smyrna in Smyrna, GA

I booked a 2 night stay through capital one travel on October 3 for a stay Oct 4-6. When I checked in the receptionist I believe Lindsay was her name said the charge didn’t go through for both nights and I owed them the cost of one night. She said the reservation wouldn’t charge the full 2 night just hold the two nights and I had to pay for the second night. I told her that didn’t seem right but I paid. It was late what was I supposed to do? She said it’s was a hold like when you go to the gas station and it would fall off. Unfortunately I was in the hospital a week later (unrelated) and am just now getting a chance to go over my credit card statements. To my surprise, I was charged $233.65 and $102.30 for two nights for a rate of about $100 a night. I called the location today I spoke with Lindsay. First she said she can’t do a thing about it I have to speak to the manager in the morning. I asked what time she gave me an attitude saying “I don’t know sometime morning time”. She started speaking over me when I asked her to look at my transaction. She then said she only saw 1 charge for $234. I asked her what the charge for 102.30 and she said she didn’t see it and that I need to contact Hopper. I asked why I needed to contact the third party when she physically charged me in person and I asked what happened to the $102.30 and what was it for? I then asked her to clarify what she was seeing and she put me on hold for 5-10 minutes. When she returned she said she couldn’t help me and she hung up. I’m pretty sure she was the same person that checked me in. So I called back. She was being hostile on the phone and kept speaking over me. She then said the manager will be there Tuesday and she hung up again. I called my credit card to dispute the charge. Be careful if you stay here they are scamming.

Wow, what a dump. Filthy. Everything stinks. Prostitute next door (no kidding, she greeted us--accidentally--in the elevator wearing see-through nighty and high heels) sure sounds like she had fun. But she and her clients smoked a lot of weed, so all we could smell in our room was skunk. Blood stains (yup) on the inside of the lampshade? How does that even happen? Bugs crawling between the headboard and wall. As other reviews have said...folks, just keep on driving. Gross, gross, gross.

I was happy with this hotel. It is an older building so there is certainly some wear and tear, but our room was clean, everything worked and the sheets were crisp and bleached. The breakfast was good (coffee machine uses syrup, not grounds but) and the staff was friendly and attentive. We did not hear noise from the baseball teams staying in the same hall so good soundproofing too. We would stay here again.

What a hole. Charged me 100$ deposit for my service dog(which I reported to the ADA) Dirty af. Horrible customer service. Spent ten minutes in the lobby trying to get my deposit back while the associate slept in the dining hall. Avoid this place at all cost.

Not a good experience. Dirty bathroom and hotel common areas and tv on room did not work. Only chose hotel because of location and will not stay again. Don’t care for choice hotels in general and was hoping this would be an exception