The Westin Carlsbad Resort & Spa in Carlsbad, CA

Restaurant literally served us raw chicken. Completely uncooked in the middle. They did comp our meal. We had an Executive Suite. The fake wood floor was literally peeling up and chipping all over. There is absolutely no water pressure. We decided to valet our car. When we went to retrieve it the woman at the valet stand said she wasn’t on the hotel insurance and couldn’t get our car and had no idea where it was parked. She handed me the keys and said I could “try to go find it.” Next morning room service breakfast the order was totally incorrect. If you order a bagel they give you half a bagel but charge you $21 for it. To add insult to injury they charged me for both self parking and valet parking. We left a day early because we had such a poor experience.

I have stayed at multiple Westin locations before; however, this was my first time at the Carlsbad location. On the first night of check-in, Sunday, June 22nd, everything went well, I got in late, so I went to have a drink then to bed. The next morning, I noticed a couple of bumps on my right fingers and hand. I didn't think anything of it and just thought it might be just some mosquito bites. So, after work I came back to the room, changed and lounged around the pool area. Went to bed and woke up to multiple bumps on the back of my neck, shoulder and left leg. I decided to google about the bumps on my body, and it suggests that they are from bed bugs. The rest of the week I keep finding more and more bite marks on my body. I decided to go out and buy anti-itch cream to help with the irritations. When I checked out on Friday, June 27th, the clerk asked me how my stay was. I told her that everything was great except that I was getting bitten by bedbugs during my stay. She felt so sorry that it happened and asked if I would like to make an incident report. So, I agreed, and she took down all of my information including my personal phone number. She also took pictures of the various bite marks on my body. She assured me that the incident report would be given to a third party to investigate the situation, and they would be following up with me as soon as possible. Weeks went by and I have not heard anything back from them. I decided to call the resort on Monday, July 7th and ask if they have any updates about my incident. The clerk that answered the phone could not give me an answer but told me that she would relay the message to the director, Colton. She took down my personal phone number and said that he would call me back shortly. A few hours went by, and I still have not heard from him. I called back and a different clerk told me the same thing, and I still have not heard anything back.

Beautiful property with a perfect location! Quiet, clean, dog friendly! Rooms are spacious and updated. Short walk to Lego Land and a 5 minute drive to the beach. Our favorite getaway resort !

Amazing trip with my husband and kids. Lots of family friendly spaces and areas. Being close to LEGOLAND was a huge benefit. Thank you for making our stay so amazing. Would highly recommend staying especially if you have children and are wanting to visit LEGOLAND.

Incredible views, weather and food at 20Twenty restaurant! Staff very accommodating and pleasant.... Front Desk and Valet were excellent and welcoming! We have found our new Summer Beach destination and it's the Westin Resort at Carlsbad! Truly a wonderful location and experience!