Victoria Marriott Inner Harbour in Victoria, BC

The staff were not very helpful. I’ve stayed at other Marriott hotels in Canada, and unfortunately, the service here did not meet the standard I’ve come to expect. The hotel itself was not very impressive—the lobby was small, and the room felt quite cramped.

I traveled for work last week and respect that this is a pet friendly hotel. I wish I could say the stay was good, but it was the least sanitary room I’ve stayed in. Check in time is 4pm. I was told that my room wasn’t ready yet. Around 5pm the front desk called to say the room was ready. Fast forward and I’m noticing bug bites all over my body after sleeping in the bed. I look for obvious signs of bed bugs, but don’t see anything as large as them. Eventually, I pull back the covers and shine my phone flashlight to look closer. That’s where I spotted a few live fleas, and some dead ones. I also spotted what looked like larvae (gross). I then checked the floor and found many many more, as well as lots of random hair that wasn’t mine (which makes me think that housekeeping didn’t even vacuum). I then remembered that after I checked in, I noticed that the sheets were wrinkled and didn’t look very fresh, but I was in a hurry to get to a dinner meeting and didn’t think about it again until later. I called the front desk and asked to speak to a manager, who came up to take pictures, apologized, and moved my room for the final night. She also said that they sent in “pest control” to do “tests”, and I saw them going in without any gear or protection in their regular bellhop looking uniform. This person also looked really really young and informal to be pest control. The manager called me the next day to say that I should be “relieved” and that their tests didn’t yield any fleas. I asked for a copy of this report (if you can call it that) and warned them that not only should they not be comfortable renting out the flea infested room, but ALSO probably want to deep clean the room I was moved to as well because I still had some lingerers on my luggage from the former room. I have not been compensated in anyway, and spent my weekend after traveling trying to be sure that I don’t bring any fleas into my home. Additionally, I had to throw away every pair of socks I wore in that hotel room, because I realized that they were covered in dead bugs. I also threw away my brush and loofa for good measure. Just a gross and unpleasant experience. It also seemed really avoidable with some basic hygienic practices.

I was upgraded to a suite, which is obviously one of the hotel's top rooms. So it should be their best product. Except it wasn't. There was extensive black mold or mildew in the walk-in shower. Also, the in-room telephone did not work. I was moved to a new room, a standard king. That room had pubic hair on the toilet seat. While the original suite and the replacement room looked as if they had been renovated in the last few years, the bathroom in the replacement room had what appeared to be the original wallpaper from whenever the hotel first opened. The bathroom was very outdated, although unlike the suite it had a bathtub. The bathtub was clean and had zero traces of mold or mildew. Clearly, the hotel isn't properly cleaning rooms. And in the case of the suite with mold or mildew, the hotel isn't properly maintaining the room. In terms of Marriott Bonvoy benefits, platinums and higher at check-in are supposed to receive a choice between 1,000 bonus points or a US$10 F&B credit. The front desk is only offering a Canadian $10 F&B credit, which is US$7. That's not compliant with the Marriott Bonvoy terms and conditions. All things considered, I cannot recommend the hotel.

Used “The Club” Lounge tonight and Sadie made our visit INCREDIBLE!!! She overheard us talking about how we wish we had playing cards and brought us some!! Customer service above and beyond! Stayed on the 14th floor and the views are so great and the rooms are nice and spacious too!

Excellent location with walking access to the city center accompanied by friendly and professional staff. The M Lounge is above average. Some parts of the property are showing wear and tear and in need of upgrades/renovation; elevators and guest bathrooms in particular. Jackson Brothers Coffee, which is next door is excellent.