4.6 (11,501 Reviews)
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The Willows Hotel in Chicago, IL

555 W Surf St • Chicago, IL 60657
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Lobby are with ample seating.
Lobby at The Willows Hotel, IL.
View of the hotel exterior.
View of the hotel exterior.
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About The Willows Hotel

Overview

This 19th Century-style boutique hotel in Chicago offers upscale accommodations in an ideal Chicago location. Guests can enjoy in-room flat-screen TVs, free Wi-Fi, bathrobes and more. Located in the historic area of Chicago and just a mile from Lincoln Park Zoo, the Willows Hotel Chicago is the perfect place to relax after a day of exploring the city.

up to 4 people

Good To Know

  • The minimum age for check-in is 21.
  • 100% smoke-free hotel.
  • Coffee and tea are available in the lobby 24 hours.
  • Complimentary WiFi is available in the rooms and lobby area.
  • Self-parking is available for $25 per vehicle per day.
  • A $100 deposit is required upon arrival.
  • Wrigley Field - 1 mile
  • Lincoln Park Conservatory - 1 mile
  • Lincoln Park Zoo - 1.4 miles
  • 360 Chicago - 3.5 miles
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Property Amenities

  • 24 Hour Front Desk
  • Elevator
  • Fitness Facilities
  • Guest Laundry
  • Handicapped Access
  • Non-Smoking Rooms
  • Internet Access in Public Areas (free)
  • Concierge Services
  • Parking (surcharge)
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Snack Bar/Deli
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Promotional Images (15)
Hotel entrance at The Willows Hotel, IL. One queen bed and a work desk inside a guest room. Living room with comfortable sofa chairs inside a guest room. Two queen beds and a work desk inside a guest room. One king bed and an arm chair inside a guest room.

Description

Check-In: 3:00pm Check-Out: 11:00am
With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This hotel is within close proximity of Advocate Illinois Masonic Medical Center and Briar Street Theatre.

Make yourself at home in one of the stylish guestrooms. Satellite television is provided for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.

Make use of convenient amenities such as concierge services, a fireplace in the lobby, coffee and tea in the lobby, and complimentary use of a nearby fitness facility.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Important Information:
  • Parking: Self-parking is available for $25 per night located at the Broadway at Surf Garage. In/out privileges are not included. This parking garage is not associated with the hotel. Neighborhood street parking is available on a first come first serve basis – no permit is needed.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.
  • Deposit: A $100 deposit is required upon arrival.


All fees mentioned are subject to change without prior notice and applicable taxes.
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The Willows Hotel Reviews

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H2527ILaustind
"Simply exceptional"
TripAdvisor user rating 5.0 out of 5
Reviewed December 05, 2025 NEW
My experience with The Willows Hotel was exceptional overall. I travel too Chicago often for work and leisure but seem to consider every hotel I stay at as an afterthought from each trip and quickly forget about them. This hotel is memorable for a couple reason; the location is awesome. Easy in and out for checking in due to the road not being so busy. They are just a couple blocks from the Nature Preserve and all the parks walking paths. There is plenty of food and shopping options, and the stay was quiet. Yes.. quite! Also, they have affordable parking only 1 min walk from the hotel. Atmosphere is warm and welcoming, the customer service is exceptional, and the room was clean with all the amenities I needed minus a microwave in the room (there was one in the lobby). The room was well arranged with accessible outlets, toiletries, snack and drink options for the value. 10/10, this will be a hotel I stay at again. Which will be the first time in 10 years I will be returning to a hotel.
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billrayroswell
Maui, Hawaii
"Quick Visit to Chicago"
TripAdvisor user rating 5.0 out of 5
Reviewed December 03, 2025 NEW
This is our second stay at the hotel. We find the hotel very clean and comfortable. It is a great hotel if you are looking for a comfortable place to stay after being out all day. Hotel ammenaties are minimal with a botique feel. Defintiely no chain feel. Location is easy walking distance to all kinds of trestaraunts, a large grocery store and pharmacy. I am sure we will stay there again
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Curiosity29445545645
"My go-to hotel in Chicago"
TripAdvisor user rating 5.0 out of 5
Reviewed November 26, 2025 NEW
Last minute trip to Chicago because my son was in the hospital. I was so glad they had a room. 10-Minute walk to the hospital and everything else I needed. My husband and I have stayed here before and really like this hotel. No frills. No pools. No hot tub. No breakfast -- none needed because there's dozens of places to eat within walking distance. Quiet, clean and friendly staff. Just a great hotel. Will definitely stay here again when we visit. Great coffee! We had booked a room in June but my mother passed away in right before our trip. The hotel very nicely refunded our money even though we had booked a no refund room. Very considerate during a difficult time.
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matthewnG672ZO
"Mediocre; felt like the hotel was on its last legs, preparing to close down, so no investment."
TripAdvisor user rating 3.0 out of 5
Reviewed November 24, 2025 NEW
The desk staff were not able to answer simple questions: anything about the neighborhood, why we didn't have Wifi. There was no toast or muffin or even a vending machines with food. The food in the room was old and stale. THe wall paper was all peeling in the shower (creepy!)
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Culture39600956592
"Great location!"
TripAdvisor user rating 4.0 out of 5
Reviewed November 16, 2025 NEW
Excellent front desk employees! They were able to accommodate our last minute stay. Our room was small, but clean and had all the ammenaties we needed. Great location to walk around to shop or eat.
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The Willows Hotel is located at 555 W Surf St • Chicago, IL 60657
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Frequently Asked Questions about The Willows Hotel

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel offer a daily breakfast?

No, complimentary continental breakfast is not available at this time.

Is WiFi available?

Yes. Guests may access the internet free of charge.

Is parking offered?

Self-parking is available for $25 per night located at the Broadway at Surf Garage. In/out privileges are not included. This parking garage is not associated with the hotel. Neighborhood street parking is available on a first come first serve basis – no permit is needed. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I request a smoking room?

No. The hotel is 100% smoke-free.

Will my guest room include a mini-fridge and/or microwave?

Guest rooms feature a mini-fridge/mini bar.

Can I request a rollaway bed and/or crib?

Cribs are available free of charge. Rollaway beds are not available.

How far is Lincoln Park Conservatory from The Willows Hotel?

This property is 1 mile from Lincoln Park Conservatory.

How far is Lincoln Park Zoo from The Willows Hotel?

The Willows Hotel is 1.4 miles from Lincoln Park Zoo.

Does the hotel have accessible rooms and amenities?

Yes. Accessible rooms and amenities are available at the Willows Hotel. Please make a note of your requests in the "Have Special Needs" section when making your room selection. You may notify the hotel directly by calling the hotel phone number on your confirmation if you require accessible amenities during your stay.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The Willows Hotel is committed to offering exceptional service to all guests, including individuals with disabilities. While the historic nature of the property limits certain accessibility features.

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