The Westin Tampa Bay in Tampa, FL

The hotel front desk staff were rude and unfriendly. It appeared that they did not want to be at work, never showed a smile, and appeared bothered that I even walked up to their desk for help since they had to put down their phone they were playing on. Upon check-in, they could not find my reservation and stated that I had to of booked at a different property even though I showed them proof of my reservation through the confirmation number in the app. They were finally able to find my reservation after arguing and said nothing other than here are the keys while rolling their eyes - no apology for the confusion or argument. The next morning, we headed for breakfast at Aqua which was also very underwhelming. To start cold coffee was brought to the table, with one cup having lipstick imprinted on one side as if the cup was unwashed. When requesting cream for the coffee, a grande sized plastic Starbucks cup full of milk was sat on the table with a single spoon for the entire table to share. Waters for the table were also served in grande sized plastic cups from Starbucks. For a restaurant serving $20 plates of breakfast this is simply unacceptable. After the underwhelming breakfast, we requested a late check out. The front desk staff, also appeared unhappy and said “yeah sure.” After leaving for the beach and returning to the room we found that our key had been disabled. The staff member said “you’re supposed to have checked out already.” Although that same staff member had extended the checkout time that same morning. Overall, the room was very nice which is the ONLY reason I gave it 2/5. If the staff doesn’t change and the restaurant receive major overhaul I couldn’t see myself staying at the property again.

Service is terrible. Had to call multiple times to the desk to get requested items. Housekeeping half cleaned the room. Front desk staff RUDE. Found a roach in my room. Will not stay at a Marriott property again.

I just read the last couple of negative reviews, and our experience at this hotel was the exact opposite. The hotel itself provided a very pleasant atmosphere, all the staff we came in contact with were professional, friendly and very helpful, and the facilities at the hotel were just great. The in-house restaurant had great food and provided exceptional service. I would highly recommend this hotel, and we'll definitely be back here when we next visit Tampa.

Absolutely the Worst Experience I trusted the Westin Tampa Bay with my vehicle by using their valet service, which is managed by Towne Park. My car was damaged while in their exclusive care, and despite clear evidence that the incident occurred on their property and under their supervision, neither the hotel nor the valet company has taken any responsibility. (PICTURES ATTACHED BELOW) Not a single manager from the Hotel has made any attempt to communicate or resolve the situation. It’s been weeks with no resolution — just empty deflection. This isn’t just poor service — it’s complete negligence. When guests pay a premium to stay at a hotel like the Westin, we expect safety, professionalism, and accountability. Unfortunately, what I experienced was the opposite: lack of security, lack of communication, and zero ownership of their wrongdoing. To anyone considering this hotel: beware. If something goes wrong, you’re on your own. I will never return — and I strongly advise others to think twice before trusting this establishment.

Service level horrendous. Hosting Women’s Final Four 1 bartender for hundreds of people 2 wait staff Over 1 hour wait for food. People working fantastic just completely understaffed TV did not work 2 out of 4 nights. Tech called never came By the way we were paying ridiculous rate through NCAA I am a titanium Bonvoy member They should be embarrassed