The Westin Tampa Bay in Tampa, FL

I had an amazing time staying at the West End. The staff was incredibly courteous and made me feel like family throughout my entire stay. Their warm hospitality and exceptional service made my experience unforgettable. I would absolutely recommend this place to anyone looking for comfort, care, and a welcoming atmosphere. Huge thanks to Ernest and Tiara. They were the best staff members I’ve ever encountered. They were one welcoming and very professional. They even gave great suggestions with dining and entertainment.

We will be coming back to this hotel and stay here...Krissy the front desk representative was the BEST, she made my husbands birthday weekend very memorable...

The hotel was excellent, with spotless cleanliness and very comfortable beds. We would like to highlight Tim’s kindness and outstanding hospitality — truly commendable!

I’ve stayed here twice for business trips, and both times were extremely disappointing. The first stay, the AC in my room was broken. On this most recent visit, the toilet was broken and required three separate calls to maintenance before it was finally fixed. Having to repeatedly call for something so basic is unacceptable in any hotel, let alone one marketed as a 4-star. Several key amenities were also unavailable. The restaurant was under construction, and we weren’t told, even at check-in. The fitness center was closed, which we only discovered when we went to use it and saw it completely torn apart through the window. At no point did the hotel communicate this in advance or offer anything to offset the inconvenience. On top of that, construction on the 7th floor meant workers constantly using the elevators, leading to 10–15 minute waits every time, while the express elevator was out of service entirely. I made the hotel aware of these issues during both of my stays, yet nothing meaningful was ever done to address them. To me, this reflects poor management. After two stays with issues like this, I can’t understand how Marriott and Westin allow this property to carry a 4-star rating. We will not be staying here again.

Having Titanium Elite status for Marriott Bonvoy, we travel often and experience many hotels. Recently, at the Westin Tampa Bay, we had our worst experience ever at an upscale hotel! The only good things about this experience were the great location on the Tampa Bay and the professional way the poised, friendly, competent front desk employee, TeAria, handled our many problems. Here is a list of the problems that made us wonder how this hotel can be accepted by Marriott as a Westin: 1) The hotel was completely taken over by a huge reunion group, which took priority over Bonvoy guests with high status (such as our Titanium Elite status). 2) Elevators smelled like marijuana. 3) Reunion guests were filling up all tables in temporary restaurant/bar area, just hanging out and not ordering food or drinks. (Restaurant and bar were being renovated.) 4) Previous to our stay, our room was upgraded, but then downgraded because the reunion group took priority. 5) Previous to our stay, we called and requested to talk to a manager and were told one would call us later. No manager called us. 6) At the hotel when we mentioned the problems, we were told a supervisor would talk to us. No supervisor or manager talked to us. 7) Our Nightly Upgrade Awards were denied because "reunion group had paid for all premium rooms." This was definitely not the experience we expected at a Westin! We stayed only about an hour and then checked out and went to another hotel in the area. The Tampa Airport Marriott, which we visit many times a year, cordially welcomed us at the last minute and provided a wonderful 3-night stay! We hope the Westin, with its lovely views of the Tampa Bay and its great location close to TPA airport, will get its act together soon.