Hyatt Vacation Club at The Welk – Escondido, CA

Amazing resort with unending things to do. Multiple beautiful pools, Activities for everyone and friendly staff. Spacious 2 bedroom unit on a girls trip that was more than adequate and the beds were out of this world!! Slept like babies! The grounds are immaculate and spectacular. We love to cook and thoroughly enjoyed the large kitchen, although the cookware needs upgrading. As with many resorts these days, the living room furniture needs updating. Otherwise, really relaxing trip.

We checked into our room on 9/21/25 afternoon and drove to San Diego to have dinner with my kids, immediately experienced an issue that grew worse over our stay. Morning 1 I woke up with bug bites for my both lower legs, I didn't pay attention, thought possible mosquito bites, but I did take pictures; Morning 2 My bug bites had increased, and my husband also began showing bites. I talked with manager during a presentation in the morning; afternoon I texted hotel, a lady came to my room, changed bedding, and told us to send over somebody to vaccum and shampoo my room; Morning 3 After I woke up, I texted hotel again, filed a formal incident report with hotel security around 9am, we checked out and left hotel. 4 days after incident report filed, the hotel informed us that the third-party investigation was negative, and refused to email me the copy. When I asked an employee if this meant we had brought the bugs to the room, the employee confirmed, "Yes." This response is highly unacceptable and logically flawed, given the bites appeared immediately and affected two guests.

Horrible experience: loud flushing sounds from neighboring units, Strong Raw sewage smell making the room Uninhabitable, with unmet promises that maintenance/engineering would address the problem, so could not entertain our family for daughter’s wedding or cook meals with the groceries we bought because the smell was so disgusting, so the food spoiled and added expense of eating out. I was recovering from cancer treatment and had purchased expensive organic food to cook for the week, how stressful to have to let it spoil and drive so far to eat out every meal. Housekeeping tried to cover up the smell with strong perfumed cleaner and left our unit completely open for anyone to rip off our belongings; Kitchen was not stocked with cooking essentials and very slow or no response to have basics delivered to room; filthy walkways with sticky spilled beverages and the grounds with garbage strewn about, i.e, a dirty Kotex stuck at the top of the stairs the entire week, garbage overflowing at outdoor barbecue area the entire week of our stay; the main attraction pool was shut down, the remaining pools were extremely overcrowded with no access to towels, the adult pool opens at 6am, but couldn’t enjoy because they were cleaning it while swimming, and again no towels, parking was most times unavailable; the mattresses and sofa bed were outdated and beyond uncomfortable. Asked for a reasonable refund after bringing these issues to the attention of management via email and not even an apology or offer of refund. We disputed it with the charge card company because this was not the resort accommodations that were advertised, yet Welk hides behind their loophole of pre-purchasing insurance. Absolutely no integrity or accountability - DON’T WASTE A MINUTE OF. VALUABLE FAMILY TIME OR MONEY HERE!

We stayed just north east of San Diego in Escondido at The Welk Resort. It was very relaxed and so comfortable! We had so many pools to choose from to swim. The Eagles tributes concert was very intimate which made it more spectacular! We definitely want to go back again.

We fly in for a wedding and we have 4 rooms some paid some on points. Where do I begin. Lets start with the front desk, Maria checks us in and tells us our rooms are not ready yet ready it is almost 3pm. They finally give us our roons and they are all over the property which is huge! We called month ago and requested Rooms in the same section and an ADA room for my wife’s parents. Off course they put my inlaws in an room that had a flight of steps to get into! BAD! So we spent the next hour dealing with Spencer the manager to correct all of this. Once he corrected it all, We gave him one Credit card to put on all our rooms to pay for the rooms and for any incidentals. We finally got our parents into a room they can walk into. The next afternoon my kids come to check in and Non of the work we did the day before prepaying for all the rooms did not get done correctly by Spencer or Maria. Stephen was at the counter and he was extremely rude and condescending. Finally after 40 min they corrected all the room issues and Spencer had to come up to correct. He Could not remember what he did the day before and was charging each of our kids separately after we gave him a credit card for all the rooms. Now lets talk about the Service folks. Rafael was excellent as a golf cart driver getting us around. However we were given a phone number to call or a number to text for a ride around the community. Calling or texting was terrible to get them to pick you up. We spent so much time getting frustrated waiting. We decided to see what the time share part was like. We meet with Jay, We had a great time speaking to him and was terrific to have as a time share sales person. We continued for another day and morning. The third day, we spent time at the pool and tried to get to the restaurant which is good but like everything else takes so long. The best part of the resort are the two ladies who work in the Market Kimmie is one of the ladies names and ai think the other was Sabrina. They were quick, efficient and pleasant. As I mentioned I had 4 rooms for our family, Odd thing was yhey serviced some rooms each days and others we had to keep asking for service. And on checkout day, We requested an 11 AM checkout as they want you out at 10AM. However the cleaning crew starting knocking on the door at 8 AM and walked in on my son and his significate other. They left and came back again several times knocking on the door. What terrible service folks not respecting our space and time. Finally we requested extra towels several times and hours later they showed up. I will not be returning!