Hyatt Vacation Club at The Welk – Escondido, CA

I was really unimpressed with the Welk on this visit. I've been twice before and while there was nothing wildly above and beyond the first two times, it was fine. This time was actually a disgrace. At check-in, they were completely unprepared for the crowd that was there. We checked in at 4:15 and my friend's room wasn't even ready yet. She never received a call and had to check back in at 6 asking for her room - at which time she had to wait in another giant line at check-in even though she'd already done all her paperwork. We had also requested rooms weeks in advance near each other - and they were unable to accomodate and had no record of the request, even though we had spoken to someone TWICE about this. She was then given an ADA room and the bathroom was FILTHY - she will be posting pics in her own review. That night, the restaurant was COMPLETELY EMPTY. It was actually kind of creepy. I felt horrible for all the wait staff just hovering around with nothing to do. Our waitress was wonderful and the food was decent, so I don't get it - it's the only restaruant on-site for dinner and anything else is a 15-20 minute drive away. The next morning at the pool there was a woman gatekeeping towels, one per person. We had reserved a cabana which listed NO limit on the number of people on the site. They gave us 4 towels and refused to give any more. the towels are barely big enough to cover the back of the chair - and we paid for a cabana. We also had 6 people - so 4 towels was clearly not enough. Finally, we requested late checkout as it's at TEN AM and they obviously said no, but wow - hotels are really getting crazy making checkout at 10am. I remember the days when it was at 11 or 12. For the amount we paid per night, we really only got to enjoy Friday evening and Saturday all day - and then had to rush out Sunday morning. I won't be going back!

We stayed June 18th-19th, our room (#2212) had no hot water, and we later learned there was an ongoing repair affecting multiple units. Despite this, management still assigned us a room in that area rather than placing us elsewhere. I contacted the front desk immediately and explained that we had a 2-year-old who needed a hot shower—but it took over an hour before a technician was sent. When the technician arrived, he inspected the issue and said he would report it to his supervisor. It then took another two hours for the supervisor to get back to us, and when they finally did, the response was indifferent and lacking any empathy. Around 9 PM, we received another call from the front desk. Again, the tone was cold and dismissive. We were told that since we were only staying one night, we could either remain in the room with no hot water or relocate. I opted to relocate, as we needed hot water the next morning before checking out. However, the new room was on the far edge of the property—an inconvenient and inconsiderate move that felt more like a punishment than a solution. The next morning, I tried multiple times to call the front desk to check out, but no one answered. The overall customer service at this property is subpar and frankly embarrassing for a Hyatt brand. As a World of Hyatt member who has stayed at Hyatt properties across Asia, Australia, and Europe—with consistently exceptional service—I can confidently say this has been the worst Hyatt experience I’ve ever had in terms of service, responsiveness, and overall treatment. in addition, several light bulbs & lamps were not working, wi-fi doesn't work, there are no proper instructions on anything about the property and how to utilize its equipments.

Large and well maintained grounds. Delightfully large 2 bedroom unit. Great 'get-away' place with fun options nearby. Will be happy to come back here again.

Been coming here for the past 15yrs. Always with friendly staff and great service, although housekeeping service has been slower each time. Great place for families especially with little kids. They have cute activities and rec centers to keep the kids entertained.

This is a very nice location with easy access to wine country and beaches. The on site golf course is also a plus.