4.6 (11,501 Reviews)

The Ritz-Carlton Kapalua in Kapalua, HI

1 Ritz-Carlton Drive • Kapalua, HI 96761
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Aerial view of a coastal area with lush greenery, buildings, and a winding shoreline meeting the deep blue ocean under a partly cloudy sky.
Outdoor patio with a wooden pergola, lounge chairs, a blue sofa, and a fire pit. Lush greenery and palm trees are visible under a clear blue sky.
Aerial view of a resort with multiple outdoor pools, palm trees, and buildings near the ocean at sunset.
A scenic beach with turquoise water is bordered by lush greenery and a line of resort buildings under a clear blue sky.
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Overview

The Ritz-Carlton Maui, Kapalua blends luxury and relaxation on Maui's stunning northwest shore. Enjoy ocean views from the pool or beach, unwind at the spa, and savor gourmet dining. Adventure seekers can snorkel, golf, or explore nearby attractions like Haleakalā National Park. With activities for kids, daily housekeeping, and free WiFi, it’s a perfect getaway.

up to 4 people

Good To Know

  • The minimum check-in age is 21.
  • Valet parking available at $65/day, electric car charging station is available.
  • A resort fee of $55/day includes lei greeting, beach chairs, shuttle, cultural and fitness classes. Fees are subject to change and applicable taxes.
  • Guests have direct access to Kapalua Beach.
  • Enjoy the outdoor pool, hot tub, and beachside cabanas.
  • Multiple on-site restaurants, room service, and kitchenette options.
  • Award-winning spa with Hawaiian-inspired treatments.
  • On-site championship courses, including Kapalua Plantation Course.
  • Experience family-friendly activities including snorkeling, cultural classes, a fitness center, kids' activities.
  • Haleakalā National Park (58.8 miles), Molokini Crater (41.3 miles), Napili Bay (1.3 miles)
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Property Amenities

  • 24 Hour Front Desk
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Restaurant on Property
  • Room Service
  • Internet Access in Public Areas (free)
  • Golf Course Adjacent
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Beachfront
  • Car Rental on Property
  • Children's Club
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Poolside Bar
  • Coffee Shop or Café
  • Dry Cleaning/Laundry Services
  • Private Beach
  • Smoke-free Property
  • Snack Bar/Deli
  • Beach Bar
  • Beach/pool cabanas (surcharge)
  • Beach/pool sun loungers
  • Beach/pool umbrellas
  • Electric car charging station
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Description

Check-In: 4:00pm Check-Out: 12:00pm
The Ritz-Carlton Maui, Kapalua offers a blend of luxury, adventure, and relaxation on Maui’s stunning northwest shore. Nestled along the golden sands of Kapalua Bay, this tropical haven invites you to indulge in its pristine beauty and world-class amenities.

Start your day with a refreshing dip in the outdoor pool or soak in the hot tub while taking in breathtaking ocean views. For beach lovers, direct access to the pristine Kapalua Beach is just steps away. Keep up your fitness routine at the state-of-the-art fitness center or unwind with a rejuvenating treatment at the resort’s award-winning spa. Golf enthusiasts can tee off at the on-site championship course, surrounded by lush greenery and ocean vistas.

When hunger strikes, enjoy delicious dining options with the resort’s restaurants. For a more private dining experience, room service is available, and every room comes with a kitchenette or kitchen for your convenience.

Families will love the activities for kids, and adventure seekers can dive into snorkeling right off the beach. Daily housekeeping, wake-up calls, and free WiFi ensure a stress-free stay, while the convenience store and gift shop have all the essentials you need. For business or special events, the hotel provides meeting space, and dry cleaning services keep you looking sharp.

Adventure beckons nearby with a list of few things to do:
  • Stroll the enchanting Haleakala National Park (about 58.8 miles),
  • Snorkel and see the vibrant coral reefs of Molokini Crater (41.3 miles) just a boat ride away
  • World-class golf courses, including the renowned Kapalua Plantation Course (2.4 miles),
  • Soak up the sun at picturesque beaches of Napili Bay (1.3 miles)


Minimum age to check-in: The reservation holder must be at least 18 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking: The Ritz-Carlton Maui, Kapalua offers valet parking for $65 per day and provides an electric car charging station for guest convenience.

Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.

Resort Fee: The Ritz-Carlton Maui, Kapalua's daily resort fee of $55 includes a Floral and Kukui Nut Lei greeting for two guests, beach chairs and umbrella setup, unlimited access to the Kapalua Shuttle for golf, tennis, restaurants, and shopping, Hawaiian cultural classes such as lei making and hula, fitness classes, and enhanced high-speed internet for two guests.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (22)
Open-air lounge with wicker seating, potted plants, and a view of the ocean through wooden beams and large columns. Aerial view of a coastal resort featuring a large pool, palm trees, and buildings, with the ocean and mountains in the background under a partly cloudy sky. Hotel room with a large bed, a TV, and wooden furniture. A glass door leads to a balcony overlooking palm trees and buildings. Hotel room with two double beds, a dresser with a TV, and a sliding glass door leading to a balcony with a view of palm trees. A hotel room with two double beds, wooden flooring, a balcony with a scenic view, and modern decor.
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The Ritz-Carlton Maui, Kapalua Reviews

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justinpU8049JD
"Ritz Carlton is now a four-star hotel chain, at best"
TripAdvisor user rating 1 out of 5
Reviewed March 30, 2025 NEW
This awful resort was the straw that finally broke the camel’s back — we will no longer be patronizing their resorts anymore. I didn’t need to see anything beyond the atrocious check-in to know that we were going to have a terrible week. I canceled as soon as we got to our room. Upon arriving at the hotel in our rental I tipped a valet $100, and he proceeded to disappear completely, leaving us to wander around looking for our room while he was off doing god knows what (not getting our luggage, I know that much). When I came back to the lobby to ask him to orientate us and to take us to our room, he took us as far as the elevator before he turned around and hurried back to the lobby, telling us that he was supposedly getting our bags up to the room. I was so shocked and livid, I didn’t even have time to compute what had just happened before he had already left. After I tried to call the front desk and couldn’t get through, I finally went back down and confirmed that our luggage had just been sitting out front with all of our valuables inside. After trying multiple times to contact the front desk and other staff, I decided I had seen enough over the half hour we were there to cancel our room and find another resort at the last minute for our family Hawaiian vacation. I have never seen a valet pretty much just steal a tip like that. Anywhere. Much less at a supposed five-star resort. This is not the first time we received horrendous customer service at a Ritz, so after several vacations ruined and/or extremely inconvenience, we are looking for other resorts exclusively, and I have made my wife promise that she will stop me if I ever make the stupid decision of giving the Ritz a third of fourth chance.
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Lilinoeofthekoolaus
Kailua, Oahu, Hawaii
"Many young families"
TripAdvisor user rating 3 out of 5
Reviewed March 29, 2025 NEW
There are children everywhere—depending on your life stage this could be positive or negative. Music is broadcast almost everywhere—nice music, just a touch too loud. Staff were kind; if we asked directions they didn’t just point but walked us there. Room was clean and comfortable
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Z4952RWbruces
Petaluma, Sonoma County, California
"The best on Maui, for sure!"
TripAdvisor user rating 5 out of 5
Reviewed March 28, 2025 NEW
Excellent 5 star facility. Best staff and service I have seen in Hawaii. Really nice operation all around. Beautiful location, food in restaurants and Club was very very good. Great golf courses. The only exceptions were one (of 3 restaurant visits) time seemed to take forever to get a single item that was ordered. And in the Club (which overall gets a wonderful rating), at times if you needed help from staff, it would a search mission to find someone.
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travelingseaturtle
Miami, Florida
"Over Rated and Living of its Name"
TripAdvisor user rating 3 out of 5
Reviewed March 22, 2025 NEW
The best thing was the welcome to the hotel. Checkin: we were told we were upgraded due to the Amex svcs package. If the room was an upgrade it is quite sad. Lip service for sure. Room: Shower stall so small that my hair in a bun touched the wall of the shower stall. No microwave in room to warm our morning coffee. No wooden stirrers in the room so I could stir my coffee. Not enough raw sugar in the room. No slippers in the room. Boring room with no vibe. Morning restaurant: had to wait as restaurant caters to outside guests as well so we had to wait although we were staying in the hotel. Booo! ++ breakfast chef made wonderful omelettes and the staff was very nice ++Sushi bar restaurant staff are great! Restaurant menus in general to not offer enough options for people who do not eat meat or seafood. I should not have to ask what the options are every time. Pool: service very slow and unaccommodating. If we ask for a drink we don't need 3 people trying to make us walk away from svc bar. Food order never came, SLOW My take away is that this hotel is running on its perceived reputation of a 5 star hotel. It is totally not that at all. Maybe at one time it was but it is soooo not a 5 star hotel in any manner. Will never return, Four Seasons Next time!
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marycG5050NT
"A beautiful resort with beautiful kind people"
TripAdvisor user rating 5 out of 5
Reviewed March 20, 2025 NEW
My son and I had an AMAZING stay at this resort. The staff treated us like royalty. Everyone was kind and made us feel like family. They had special treats waiting for us to celebrate my son’s 15th birthday in our room. They go above and beyond in every way to accommodate guests. The grounds are beautiful and well kept. The rooms are clean and modern. The food and drinks are delicious. The house keeping shout out to Lisa Ray, makes sure that your room stays clean and stocked with towels and anything you may need extra. I can’t remember the breakfast hostess name, I believe, it was Claudine was so friendly and accommodating. Everyone we encountered was lovely. Our first trip to Maui was wonderful in every way. I highly recommend the Ritz Carlton if you are looking for some of the best service and memorable experiences while on vacation. Thank you Melissa and everyone we encountered for being so kind and welcoming. We will be back to paradise again soon!
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The Ritz-Carlton Maui, Kapalua is located at 1 Ritz-Carlton Drive • Kapalua, HI 96761
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Frequently Asked Questions about The Ritz-Carlton Maui, Kapalua

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

What time is check in and check out?

Check-in time starts at 4:00 PM and check-out is until 12:00 PM.

Can I reserve a smoking room?

No, the hotel is 100% smoke-free.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Does the hotel serve a complimentary breakfast?

No. However, guests may purchase a made-to-order breakfast at one of the hotel’s restaurants.

Does the hotel have an on-site restaurant?

The on-property restaurants at The Ritz-Carlton Maui, Kapalua include The Banyan Tree, Ulana Terrace, Burger Shack, Alaloa Lounge, Kai Cafe, Olu Poolside, 'Olu Cafe, and the Luau - Tales of the Kapa Moe.

Does the hotel have a pool?

Yes, The Ritz-Carlton Maui, Kapalua has multiple outdoor pools, including an adults-only infinity pool.

Is parking available?

Yes, valet parking is available for $65 per day, and there is an electric car charging station.

Is there a resort fee?

Yes, a daily resort fee of $55, includes a lei greeting, beach chairs and umbrella setup, shuttle service, cultural and fitness classes, and enhanced high-speed internet access.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What activities are available at the hotel?

The hotel offers a variety of activities, including snorkeling, Hawaiian cultural classes like lei making and hula, fitness classes, golfing at the on-site championship course, beach access with chairs and umbrellas, a luxurious spa, and activities for kids. There are also scenic hiking trails nearby and water sports to enjoy.

What are the nearby attractions?

Nearby attractions include the stunning Kapalua Bay for swimming and snorkeling, Haleakalā National Park known for breathtaking sunrises and hiking trails, the popular snorkeling destination of Molokini Crater, the renowned Kapalua Plantation Course, picturesque Napili Bay, and the historic town of Lahaina with shops, restaurants, and art galleries.

What accessible features does the hotel offer?

The hotel features accessible amenities, including elevators, self-operating lifts or sloped entries for swimming pools, and accessible routes from the public entrance to areas such as the fitness center, spa, and on-site restaurants. Service animals are welcome, and valet parking is available for vehicles outfitted for drivers in wheelchairs. Guest rooms offer various accessibility features, including adjustable height hand-held shower wands, roll-in showers, lowered electrical outlets, and non-slip grab rails in bathrooms, ensuring a comfortable stay for all guests.

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