The Beverly Hilton in Beverly Hills, CA

I read the reviews before I arrived and was surprised how bad some were but the experience was poor! 2 days before arrival I emailed to check cost of transport from the airport to hotel? They quoted $275 compared to Uber of $50! However, I was then told the hotel would be on lockdown on arrival day until 4pm! We have been travelling so that was no good for us with 4 cases! After numerous emails the front desk manager ( Julian, who was excellent) arranged for us to drop off our cases and checked us in finally at 3pm. Also, as a diamond member they upgraded us to a superb room! The website says renovations taking place but reviews had informed us of no pool, which is currently a massive hole in the ground and the concierge told us will be two years before completed! The hotel had events on throughout which made everything chaotic! We went to the top floor bar, which was ok but they kept getting our bill wrong! In summary, really disappointed in such a previous world class hotel.

It's a great location, next to the Waldorf Astoria & the new condominiums under construction. But this hotel Its 70 years old, they try to renovaid few times but looks old & the rooms are not as today's' needs. What you get as a member Hilton Honors DIAMOND (Top at Hilton) at this hotel, you can get it in any other similar chain without being one! I'm going this hotel since 1964, when my father took me for the first time to L.A. & has a very good memories, but this last trip was really terrible: In the front desk I wasn't treat as a Diamond member, The room I get was far from the elevator & with a lot of noise of the renewing of the pool hotel, I get free breakfast with my reservation until 11:00 AM, but at 10:30 the server says that the kitchen only serve lunch? At check out, the Bellman never send a Bellboy to pick-up our luggage, we need to do it ourselves, telling us that they have a lot of luggage to pick-up Next trip I would stay at The Century City Hotel & Change my HH Points into to an Airlines. Chao Hilton Hotels.

I’ve always had a soft spot for this hotel. A throwback in some ways to the 1960: glory days in LA in architecture - but with beautiful rooms most with great views and all the comforts of the 21st century. The service has become other worldly. From check in to texting me to see if I need anything to instant turn around on any request from meals to house keeping etc. it was a wonderful experience.

Was so excited to come here for an art auction weekend. Looked at hotel on website- beautiful pool photos etc. checked in and asked where was pool. The receptionist said “we don’t have a pool”. I said what?? You have beautiful photos of your pool on the website, she repeated her exact words. What a let down before we even got to our room. Also a diamond member- was not recognised as such, WTH? What is going on here?!? Our bags are delivered to our room- we find out from this person- pool is being renovated- no where on your website is this mentioned- also not explained at check- in. Seriously- go to next hotel on your list. I can honestly say I will never stay here again. Ps- only restaurant on property - mediocre food!

We stayed at The Beverly Hilton for five days, booking through Booking.com. Overall, our experience was mixed — with both highlights and disappointments. First, the positive: The staff were outstanding — consistently friendly, helpful, and hardworking. From housekeeping to the concierge, everyone treated us with kindness and professionalism. However, several issues significantly impacted our stay: 1. Pool was closed — no prior notice: One of the main reasons we chose this hotel was the pool, as our plan was to do sightseeing in the mornings and relax poolside in the afternoons. Unfortunately, the pool was closed for the entire stay, and we were not informed in advance. This was a major letdown. 2. Surrounded by construction: The hotel is currently surrounded by a massive construction site, which created considerable noise and dust. Drilling started as early as 8:00 AM, making it impossible to enjoy any rest in the mornings. 3. Poor communication about compensation: After contacting Booking.com, we were informed that the hotel had agreed to compensate us with one free night due to the pool closure and construction. However, at checkout, this wasn’t reflected in the system. The front desk agent responded with a rather dismissive smile, which made the situation feel uncomfortable — as if we were trying to get something we didn’t deserve. Since the message from Booking was in German, I couldn’t even show it to her directly. It felt unnecessarily awkward, especially considering we were staying five nights at a well-known hotel in Beverly Hills. Thankfully, Booking.com followed up and ensured we were refunded for that night. 4. Disappointing rooftop bar: The rooftop bar is underwhelming — no real view, no atmosphere, very basic. We strongly recommend skipping it and heading next door to the Waldorf Astoria, which offers a beautiful rooftop setting with great design and spectacular views. 5. Room not available as booked: Upon arrival, the room we had reserved wasn’t available. Our children ended up sleeping on a pull-out sofa instead of the proper extra bed we had booked. As compensation, we were given an upgrade and complimentary breakfast, which we appreciated — but this had nothing to do with the pool closure or construction. At checkout, this was incorrectly used as a justification that “we had already been compensated,” which wasn’t accurate or appropriate. In summary: This is a historic hotel with great staff, but currently not a peaceful or relaxing destination. If you’re planning to enjoy the pool or hoping for a quiet stay, be sure to check on the current construction situation and pool availability before booking. Transparent communication is essential — and unfortunately, that’s where the experience fell short.