SLS Hotel, a Luxury Collection Hotel, Beverly Hills in Los Angeles, CA

I stayed here for a business meeting and was underwhelmed. For the class this hotel is supposed to be in, the property is just OK - nothing really special nor imaginative. My room had a smell of a Paris sewer - maybe a plumbing problem - and their solution was to drop off an air filter which did nothing Location isn’t the best and they warn you to be very careful at night I would not call this hotel worth the rate and recommend staying somewhere else.

I inadvertently left my room key card and driver’s license in my room when I left. I went to the front desk wondering how I could verify my identity to receive another key card. Fortunately, Martha K. at the front desk remembered me when I checked in the next day. I got my back-up key card and got to spend the rest of the day poolside. Thank you, Martha!

Sebastian provided an outstanding dining experience with his warm and professional service. From the moment we were seated, he greeted us with a genuine smile and made us feel welcome. He was attentive without being intrusive, checking in at just the right times and anticipating our needs before we had to ask. Sebastian offered excellent menu recommendations and ensured our food and drinks arrived promptly. His positive energy and attention to detail elevated the entire meal, making it memorable. It’s rare to encounter such thoughtful and polished service—Sebastian truly sets the standard for excellence in hospitality. Highly recommended!

Our server was extremely friendly and made us feel very welcome throughout the entire dinner. Would definitely come back!

PLEASE READ this review before you stay at this hotel. I can assure you that you will not want to stay here. FIRST - THE GOOD: The location. We were going to several stores around this area, that's why we chose this hotel. We are also Ambassador Elite members (I believe that's the highest status) at Marriott properties and usually try to stay at Marriott hotels. Even though the room service food wasn't good - it did come super fast. THE BAD: Where do I even begin? I think the biggest offense out of the whole HORRIBLE - and I mean HORRIBLE - room design is the bathroom. THE TUB/SHOWER is honestly a DEATHTRAP and I am not exaggerating one bit. HONESTLY - who the hell designed this tub/shower? I PROMISE you that in order to get into the shower/tub, you have to step up about 3 feet into this death trap and then if that isn't a hazard in itself....the completely messed up shower head/nozzle actually has instructions as you have no clue how to turn this thing on. It has an overhead rain like thing from the ceiling, another handheld spray and then another thing that shoots water at you. Both nights that we were there it was like a flood on the floor because it leaks everywhere! I promise you...this is the truth!! Then..the bathroom design is so weird as the sink is TINY as hell...their is a weird mirror like thing that opens up into the bed area (I mean why???) and then the toilet and bed are like a foot apart - separated by a wall with zero insulation. So you better know who you are rooming with VERY WELL as you will really get to know them during this stay. ROOM SERVICE - the selection of food is just sad (the kids menu has more selections) and the prices are ASTRONOMICAL. Yes, I get room service is always pricey and I understand this is Beverly Hills...but $12 for a black coffee?? Really?? CHECK IN/CHECK OUT - Hotels nowadays I swear...you don't even stay for 24 hours as they check you in late and expect you out early....what's with that? Our rooms weren't ready until 4pm and they then wanted an 11 am checkout. NOPE! Thank heavens we had the AE status as we did get a somewhat later checkout. HOUSEKEEPING - Oh hell....I hate to slam housekeeping as I know this is a hard job. But we had to have someone who just wasn't feeling like doing their job while we were there. They didn't replace all the dirty towels BOTH DAYS we were there...made the beds really poorly and didn't empty the trash cans! What the ??? The rooms were NOT CHEAP - so this really was not good. CUSTOMER SERVICE - We had breakfast both days at the "restaurant" off the lobby and I don't recommend it. Poor customer service and just NOT a good experience at all. Food was very "meh" and I swear that Denny's would have done a better job. RESTAURANT OPTIONS - They only have 1 "restaurant" for breakfast and dinner. If you want lunch (as we did one day) - they only have the rooftop option - which is outside and it was hot as he** that day! Who wants to sit in 90 degree weather?? A true "luxury" hotel would not have rooftop dining only as an option for lunch. OVERALL this is NOT a "luxury" hotel. Stay here only if you plan on sleeping and not showering.