Nashville Shores Waterpark in Hermitage, TN

My recent experience at Nashville Shores was deeply disappointing and concerning, revealing what appears to be significant issues with their customer service and management accountability. On May 24th, my husband visited Nashville Shores to activate his season pass, as I had already done mine online. He was also there to pick up our parking pass and the cups that were supposed to come with our Platinum season passes. Unfortunately, having autism causes me to have bad sensory issues, and that cramped, hot, loud building makes me have issues. What should have been a simple process turned into a distressing encounter due to technical issues and the intervention of a supervisor who identified herself as the manager. This supervisor exhibited an alarming lack of professionalism. She flatly refused to provide management contact information outside of a first name, behaved condescendingly, and even made disrespectful comments to my husband. She escalated the situation unnecessarily, at one point withholding the passes we’d already paid for and yelling at him. While my husband expressed frustration, he did not act inappropriately, a fact later acknowledged to me by their General Manager. A week later, I spoke with GM Joe Eckman about the incident. His response was troubling. He claimed to have reviewed the footage "that day" (a week prior to my complaint), which seemed questionable. When I asked to view the security footage, he immediately stated, "Well, that's not going to happen," leaning into it being “internal” instead of offering transparency. Despite claiming to have heard "95% of the conversation," he denied specific aggressive comments made by his supervisor that my husband clearly heard. This discrepancy, combined with the refusal to allow me to view the footage, raised serious concerns about the thoroughness and objectivity of his investigation. While a refund was eventually issued, this situation is not just about money. It highlights a troubling pattern of poor customer service and questionable management oversight. We have also experienced previous negative incidents at Nashville Shores, including concerns about safety (such as unmarked dangerous pavement) and other instances of what appeared to be lax management practices. Given these experiences, I strongly advise potential visitors to exercise caution and consider other options. The level of disrespect and the lack of transparency in handling this complaint were truly unacceptable. Go to Wave Country! It’s cleaner, the staff are always super nice and helpful, the parking is always free, and it’s about a third of the price.

I love coming here, and was very excited to go to the Latino Fest this year since I missed it last year. So this time I got to take off work to come, since I had seen the FB post which said it was May 18 (today). Imagine our disappointment when we asked around and finally were told it had been rescheduled (not sure when). We came for the fest so now instead of the Mexican food we were looking forward to, we had to buy lunch there. My friend got a pizza that we shared and it was cardboard. Burnt and paper thin with paper for cheese, it was inedible. So we had to get fries later (and almost $17 for a basket of fries and one drink is crazy). I couldn't even enjoy what I was eating. Not to mention, there was no post on FB about any rescheduling. All they did was take off the post that it was May 18 but no update. Please make sure everyone is notified when things change so people don't end up disappointed. If I would have known, I would have just gone to work.

This water park is a great experience. We visited with a 6-year-old child. Everyone had an excellent time. The huge pool is magnificent. The water slides are amazing. Great drinks can be purchased at the walk-up outdoor bar. The gift shops are a bit expensive, though that was not the reason for our trip. After our visit, we stopped by Dippin Dots. The servers allowed us to sample a couple of different flavors. The little boy's eyes lit up when he saw his large ice cream treat. Overall, this was a great time. The second time that we were there, lightning was approaching the area as we left. Fortunately, we had already enjoyed our day, and definitely plan to return.

Walls and trim need a good wipe-down. Porch area also needs a touch-up. Bathrooms are terribly small. Walls are thin and you can hear eveything. Ubering into downtown costs about $50 each way (shuttle doesn't run all night). Neighbors were great. Sofa was uncomfortable. Although the listting advertises the cabins can sleep up to 6....there is no way this would be comfortable; we had 4 adults and were cramped. A fair value for the price. If you have kids, the water park and activities would be nice. The neary marina restaraunt has great greens and turkey legs!

Horrible experience we rented a Pontoon boat for a day and we were told we could go tubing when I made the reservation but then the day of reservation we were told we couldn’t use our tubes ? Our twin granddaughters were so disappointed. Then we rented a jet ski instead worst experience we have ever had on a vacation. Thankfully we survived this experience but we Will NEVER GO BACK!!!!! NEVER 👎🏽 AS far as the campgrounds they are OK but during water park hours it’s so very noisy definitely not for a relaxing vacation.