Marriott's Maui Ocean Club - Lahaina & Napili Towers in Lahaina, HI

Superb location with prime amenities. Great condominiums, spacious, clean, comfortable with spectacular views of the Pacific. The services are also up your par. Book with confidence. You will not be disappointed. We stayed in the Napili Tower.

We are owners at this property and always enjoy coming back. The people here are always friendly and hospitable. This time we stayed in an oceanfront studio that felt a bit dated, but they are renovating their units and I am certain they will get to this building (Molokai Tower) soon. This resort has the same issue as just about every other resort and cruise ship in the world. Some people descend upon the pool loungers early in the morning with towels and personal effects to reserve their spot, only to show up in the afternoon. So if you are planning a pool day, it is best to get started by 9:00 at the latest. Another tip - If you are planning a pool day and are also a sports fan, they have a family cabana with a large screen TV that can be renter for a half or full day. We had a couple of huge soccer fans in our party and the Euro Cup and Copa America finals were on so we took advantage of the family cabana and it made for a great day.

10/10 DO NOT RECOMMEND! Especially if you have small children! Dangerous balconies with rods not connected, my 3 small children could’ve fallen off 5 stories. Not 1, but TWO large diesel generators running outside our balcony 24/7. Construction in the entire tower. Hotel never forewarned us of any construction going on prior to making reservations. This is negligence on behalf of the hotel to not have the balcony property secured. Spend your money elsewhere.

I really hate giving the Maui Marriott Ocean Club a bad review since I have been staying here the past four years. Last year we were there for the Lahaina fire and we returned to this resort this past April and again in July. But this will be my last trip here. Upon arrival we were greeted by a stale front desk crew. Not even close to the welcome we got a day earlier at the Sheraton Maui. Those workers were pleasant and accommodating. It didn't seem like the resort was overly crowded but on the first morning I noticed people hurrying with towels as soon as it got light to claim their lounge chairs around the various pools.I told my wife I had better go get a chair which I did. I went back to my room and ate breakfast and returned to my chair. I could hear people around me talking about being owners there and they seemed to be looking at me like I had their spot. Come on owners, you own a week or two there. It's not like you own at the Alii or Whaler down the beach. I am not an Ocean Club Owner as I prefer to book my rooms there through Redweek. The next morning I observed a girl sleeping on a lounge chair at daybreak reserving 8 chairs next to her. I went to get the chairs I had the previous day and noticed they were occupied already at 6am by 6 people so I grabbed two chairs nearby and went back and grabbed a quick bowl of cereal in the room. I returned to my chair a half hour later and noticed two ladies in my chairs. I inquired as to where my belongings were. They acted like they didn't know and said they are owners and sit here all the time. A gentleman there from the previous day said security removed everything. I was liviid. I complained to the manager about the girl sleeping reserving chairs and nothing was done to her. I showed him pictures of several other chairs with just towels on them for over two hours unoccupied. He called security who met me and stated the rules are you can't leave your chairs unoccupied before 6 am however after 7 am you can leave them for an hour. I soon learned the game being played after watching everyone the rest of the week is to station someone at your spot and then have relief come if you need a break to stay with your stuff. As long as someone sits there nothing is done no matter how many chairs you put towels on. What kind of vacation is that? These people grab seats at day break and stay there all day so as to guarantee their spot. Not my idea of relaxing. It's obvious that the same families take the same weeks of vacation and know each other and if you aren't part of the club you get security called on you. Also we had power cut off twice to our building overnight in the week we were there causing the room to heat up disrupting our sleep. No compensation from Marriott for the inconvenience. I will say kudos though to John at the Cabana rentals, Ben and Jose with pool services. They are great workers. Will be staying elsewhere in April. Goodbye Marriott. You lost me.

I wanted to give a better rating because there are so many wonderful things about this resort, but unfortunately a few experiences really put a damper on it. Pros- beautiful location, great walking path along the beach (go early for joggers) that leads to fantastic dining and shopping at whalers village, the grounds are spotless and clean and out of your room you would never know there is major construction, concierge is fantastic and helpful setting up our excursions, the pool and restaurant staff were amazing. Cons- I will preface this with they 100% tell you up front there is construction which is why we booked so many activities and luckily we had great weather to stay out of the room during the day which is what you want in Hawaii anyways, however they did NOT disclose there were mandatory power outages in the middle of the night for several hours. We lost AC and my mother was unable to use her cpap machine. The front desk was able to move her for just one night, but why in the world would you even put people in a room like that. We had generations running outside our room 24/7 which just made for awful sleeping as well which isn’t what you want on vacation. Additionally the woman at the welcome center was so rude and condescending to us when we went to get our excursions tickets that we booked. We were there with my mother who has been an owner for over 20 years and she said that all the rooms outside construction were reserved for owners and if we wanted better rooms then we need to do a presentation and buy. When I told her we are owners she argued with us. We typically do presentations to see if anything has changed and updates to the MVC, but we just wanted to enjoy family time and not be stuck inside for an hour or two and skip the presentation this time around. We have always had wonderful experiences at the many MVC properties and treated great as owners but we felt as thought we were cast aside. So if you are not an owner I would really advise to stay away because you most certainly be in an awful room. We absolutely love Maui and maybe would come back someday but we have seriously questioned our loyalty to MVC.