Hotel Indigo San Diego-Gaslamp Quarter in San Diego, CA

Hotel Indigo Gaslamp District San Diego has an unbeatable location right by the baseball stadium. Most of the staff were great, and Skylar especially stood out—helpful, personable, and a joy every time I interacted with him. Helena seemed a bit rushed and snappy when I asked for help, but I’ll give the benefit of the doubt that it may have just been a tough day. Rooms are modern and comfortable, though water stocking was inconsistent, and valet parking is pricey with limited space to unload. The rooftop bar has amazing views and delicious drinks, though food options (like chips and salsa) could be improved. Breakfast staff was excellent, and the burger was definitely a highlight. Expect lines at check-in and valet since the hotel stays busy, but that’s the tradeoff for the location. Overall, a solid 4-star stay. Minor inconveniences aside, the views, location, and standout staff like Skylar made the experience enjoyable, and I would return.

Great place to stay and catch a game at Petco Park. Walking distance to everything. Check out the rooftop bar then catch a coffee and breakfast before the game. Shoutout to Sergio an amazing Waiter and baseball fan.

After two great visits to this hotel in 2022 and 2023, I am sad to say the hotel seems to be turning over. We booked last minute here after being incredibly unhappy with a hotel in La Jolla that was dirty (and $500 a night). Before this, I've literally never had a problem with a hotel being dirty and I got two in the same night. Assuming that we'd receive the same quiet, clean and comfortable stay that we have previously, we were incredibly disappointed. First, we arrived about 8pm with two small kids who were really behind in sleep from travel and a 2 hour time difference. We entered our room and were shocked to see white footprints on the ground and a fingernail! We reported it immediately and the front desk told us that there were no additional rooms available that night so they would send someone up to clean it right away. They did and to their credit the cleaning crew was great, but why was it dirty in the first place? Then we went to use the bathroom and the toilet wouldn't flush. By this point, I was exhausted from dealing with the other dirty hotel, my kids were exhausted, and now we had a bigger problem with a non flushing toilet. My husband tried to work on it while I went down to the front desk again. This time, a different person was working and he said he'd move me to a different room. Yay! However, Upon checking with the previous staff member, he said actually there were no more rooms available. At this point I just broke down crying out of exhaustion and dealing with hotel problems. To their credit both staff members tried to figure out a plan for us, even if it included splitting us into two different rooms. They assured us the toilet could be fixed, but honestly, a room shouldn't be available if the toilet doesn't work! Magically, after about 10 minutes they found us an open room after all. I have no idea why they couldn't find this room in the first place. We were happy to see the second room was clean and had a working toilet. However, it was under the rooftop bar. So we had to listen to chairs scraping and music playing for another few hours. Honestly, we won't be back. I do appreciate that at least the front desk staff was motivated to help us out and they kept this review from getting zero stars. But this hotel is really showing signs of age and wear after just a few years. Aside from the toilet not working, the bathroom and furniture is showing signs of wear and tear and it just didn't feel like the cozy hotel it was a few years ago.

Ms. Jenny was the sweetest person at the front desk … I would like to say thank for all your help and thank you for accommodating us when we weren’t pleased … you changed the whole perspective of our stay … save your time talking to Skylar, just speak with Jenny and I guarantee she will help you the best way she can… JENNY YOU ROCK !