Holiday Inn Tampa Westshore - Airport Area, an IHG Hotel in Tampa, FL

Just completed a one night stay, and overall was a great stay although it got off to a rough start. Upon arrival, I collected my baggage and followed directions in the app for the hotel shuttle which states: "Proceed to baggage claim, pickup baggage. Follow ground transportation, call hotel inform location". I did just that and let them know I was at "Blue 1". After waiting in the heat for 25 minutes, I called back to check on the shuttle and was told the hotel does not pick up there and I had to go somewhere else. The location she was saying was not readily available on a sign I could see, so I followed the Uber signs and went that way. If the hotel is going to provide a shuttle, they should tighten that up and make it useful. At a minimum, they need to change the instructions in the app because following the airport signs for "Hotel Shuttles" took me to a place the hotel apparently does not pick up. Fortunately, it improved rapidly. Upon arrival the person checking me in was perfect. I am Diamond level with IHG One Rewards for context and selected the complimentary breakfast for my welcome amenity. The breakfast offered several plated choices and was more than adequate. The one odd piece is it mentions at the bottom a $3 Service Charge will be added to your room bill. I have to make the assumption that this is a mandatory tip for the server or otherwise it would not be a "free" breakfast like they are required to provide per IHG policy. I have no problem with mandatory tips in markets where they clientele do not know to tip or how that is (unfortunately) so prealant in American culture. if it is not the tip, that should be more clearly identified and the hotel should change that to correctly follow IHG policy. This was one of the rare occasions that I actually NEEDED late check out. When I inquired, I was initially told to check with them in the morning (I personally hate this answer. You should know if you are nearly sold out the next day.). I explained my reasoning and she thought about it and said she would go ahead and put it down. I told her I would double check on the way out in the morning which I did and it was no problem. I very much appreciated the late check out this time as it made all the difference for my stay. It would have been a wasted trip otherwise. I do wish IHG would make this more guaranteed for Diamond. The room was comfortable and recently remodeled. It was quiet, no noise issues even being right by the airport. Clearly from the room layout, this hotel was built as a Courtyard which makes for a more spacious bathroom. The room had a fridge and all the standard Holiday Inn amenities. For dinner, I went downstairs to check out the restaurant(s). On the app, it implies there are two restaurants, one being Indian. In reality, it is the same restaurant with two menus. The Indian menu appeared to be exactly as posted on the app, but the non-Indian menu was far more abbreviated than what is posted on the app. As I don't like Indian food and couldn't find anything that interested me on the non-Indian menu, I skipped dinner at the hotel. All of the staff were great, and if I am in the area again I would certainly stay again.

My company had me booked at the awful Extended Stay and I pushed to stay here instead. Almost a hundred more for the night but certainly better. Staff are friendly and helpful I found and polite. I did have a nice stay here on a business trip. I would stay again but my expectations these days are very modest now. Not like before the pandemic. That quality level is gone almost everywhere I stay. It’s good and clean.

I booked a room for 2 adults and a child (14). In the booking, I selected my daughter's age and it appears in the booking detail. I choose the 'breakfast included option' and my trip details on the Holiday Inn app confirm a room for 2 adults and a child (14) breakfast included. At check in, I'm told it's not a buffet but a service with a choice of 3 breakfasts, a service charge of 3$ per person will be added to the bill and that my daughter's breakfast is not included because she's over 12 even though the reservation states my child age is 14 and that we have breakfast included. Hence, I argued my daughter's breakfast was included and I showed my reservation details as I explained above and they did not care and they had no explanation. The manager didn't even want to offer anything as compensation and said it's the hotel policy and there's nothing she can do and I just had to pay for my daughter's breakfast. I'm done with Holiday Inn.

Amazing hotel in a great location. The bedding is plush and comfortable for a good night's rest. The proximity of the hotel to the airport and other amenities such as restaurants and the highway is always a plus. It was a different kind of experience being at this Holiday Inn due to being in heart of town.

We called the hotel for pickup at the airport and waited forty minutes and no shuttle. Called the hotel and no one answered the phones. We ended up taken a uber to the hotel. At check in we explained the situation about the shuttle and the desk agent said they were having problems today. Offered us a drink and snack off the market and said that was all he could do. The room was clean but ac is very loud. The next day we left out for the day and returned around 8pm only to find out our room was not cleaned. We called housekeeping and no answer. We called front desk no answer. Went downstairs and explained that we did not receive any housekeeping and could we get towels. He gave us towels. No apology! I asked do you not service rooms ? He stated because it was a very busy checkin day they did not have enough housekeepers to clean the rooms. Seriously that is not a good enough reason for me. We got no heads up about this at checkin. I would not stay here again due to how unprofessional the staff and management are about taking care of their guests. I travel a lot and have never encountered this type of service. As an IHG member I would have expected more towards a loyal IHG guest. This is not the way to treat your guests ! Every guest should be treated the same in this case this hotel only catered to the new guests checking in and did not care for the guests that stayed over and already paid. Shame on you