Holiday Inn Tampa Westshore - Airport Area, an IHG Hotel in Tampa, FL

The whole stafff was vey pleasant and accommodating!!! The room was very clean and tidy. The bed and pillows were comfortable too.

Probably the worst hotel experience regarding customer service. I had the rudest interaction with the front desk people. Specifically, one lady, I believe her name was Analisha, or something similar to that. Very rude. Degrading. She spoke to me like I was dumb and not only degraded me, but acted as if I wasn't worth her time. I was trying to explain that my son had made the reservation through his work (he also works at a Holiday Inn), but he was still a minor, so I needed to rectify that. She was INCREDIBLY rude, and just flat out mean. I reacted to her verbal abuse in a way that she felt was offensive. I'm not excusing my defensive behavior to her abuse by any means, but I refuse to let anyone treat me like that! In front of my children no less! I've stayed in motels/hotels in much worse physical condition but the customer service was outstanding. I absolutely do NOT recommend this Holiday Inn. Other ones are much better. 0/10 experience. The rooms were pretty clean, though. But if you want to be treated as a human, I suggest going elsewhere. Stayed here in December of 2025. Will not return.

I stayed here because I was planning on seeing a concert in town. This hotel was fifteen minutes away from the venue (Benchmark Arena), and it was cheaper to stay here than near the concert. The employees behind the front desk were very nice. They were friendly and accommodating. I had a room on the eighth floor with a king-size bed. The room was very spacious and spotless. One of the first things I always do is check for bed bugs since I'm very paranoid about bringing them back with me. I saw no signs of any. The bed was also very comfortable, and the room temperature was freezing. My only complaint was about the bathroom. The water temperature was terrible! I tried to take a shower, and the water barely ever got hot. It felt warm-ish if you filled the tub, but it was never hot enough to take a shower. I was glad I was only spending one night here because I don't know how I'd handle cold showers every day. In addition to the tepid water, the water smelled really funky. It smelled like burnt dust (like when you turn your heater on after a long time of no use, and it burns off the dust). This is the best way I can describe it, but it made me a little suspicious of what is going on in those pipes. The noise level wasn't bad. I heard occasional people walking in the hall or closing a door, but it wasn't enough to disturb me. I think this hotel, based on my short stay, isn't bad if it's for a night or two, but I don't know how it would be for longer than two nights in my opinion.

I stayed here earlier in the year and had a nice day after, staying one night at an Extended Stay, an awful place. This property is really nice. Staff are friendly and helpful. It was a nice experience again so definitely I will go again when making a Tampa trip.

I stayed here for my Metallica no repeat weekend, i was able to hop on the bus right out front and took me right to raymond james stadium, and did the reverse after the show. the pool at the hotel was fantastic, there is a hot tub as well which was decent.