Holiday Inn Express & Suites Kailua-Kona in Kailua Kona, HI

It’s been a week since I’ve been home from the big island. I miss it so much! We stayed at the Holiday Inn express or its good prices and breakfast convenience. We checked in the night of the tsunami alert. Rick was amazing & so nice! We were truly grateful he came in to work to open the hotel after the evacuation. He was by himself & later on the long line started forming to check in. Our room was great, although my very sensitive nose could smell a hint of funk in the room, probably from all the moisture coming out of the bathroom shower. Breakfast was so lovely & we appreciated it everyday. Donna at the front desk was also a gem! She was really helpful & sweet! Thank you Holiday Inn Express & all of the residents of the Big Island who are so friendly!

I`ve been to various HI Express hotels over the years in all sorts of corners of the world. Never had a bad experience. Until now. This place is neither cleaned nor maintained properly. The corners are not wiped so all the dirt from the floor accumulates there, thick dust on the headrests, trash behind door and you get the impression this is all done very half-assed at best... and then roaches (plural) and other bugs I couldn't identify. The only saving grace is the location. But even then, it´s not up to Holiday Inn standards.

We stayed here on a recent trip to the Big Island. The location was a challenging to get to at first with GPS but we found it. It was the perfect location once we got settled. Parking can be a little tough but they guarantee that you will get a spot to park. The rooms were clean and the staff were friendly. The breakfast was a little disappointing though.

We recently stayed at the Holiday Inn Express in Kona and overall had a great experience. The hotel is clean, well-maintained, and visually appealing. Our room was exactly what we were hoping for—comfortable and quiet, with everything we needed for a relaxing stay. That said, the hotel does seem to be understaffed. We tried calling ahead several times with no luck, which made the arrival process a little uncertain. Once we arrived, though, the staff on-site were friendly and helpful—they quickly resolved a blanket issue we had, which we appreciated. The facilities are quite nice, including the pool and fitness area. It's a solid choice if you're looking for a reliable, clean place to stay in Kailua-Kona. Just don’t count on reaching them by phone in advance

We found this hotel in a convenient location to the Kona area. The hotel was comfortable and reasonably clean except for the hallways. There are no USB charging ports near the bed, which seems standard in many hotels now. The towels were starting to show wear and tear and were thin rather than fluffy. Unfortunately, while breakfast is included, we still find breakfasts in the many American hotels we've stayed at, to be sub-par on good healthy options. Cereals were the type high in sugars and refined everything, Yoghurt low or no fat and no real dairy taste, but high sugar which combined with highly processed flour in breads, muffins etc is not a healthy start. Whole wheat bread was available but slightly sweet rather than savoury. To their credit, the Holiday Inn had fresh apples, oranges, and bananas, which were amply replenished, so this was greatly appreciated at the breakfast. I also noticed some people had a raisin bran which I think would be marginally better than the more refined ones, so a suggestion that cereals be dispensed from glass tubes and paper bowls (ceramic better) which means cereals bought in bulk, less plastic, no handling of food as dial turns the dispenser wheel to dispense the cereals. But I understand this may be the style of breakfasts most Americans want, but maybe sometimes they have to rethink choices We've had better breakfasts in other Holiday Inn Express hotels, so a 2 only for this breakfast. As is one of my main issues, the use of plastic kettles in today's world, especially a large multinational organisation brand such as this could set higher standards for their Holiday Inn franchisees or lessees. Invest in stainless steel coffee machines (I understand Americans like drip style coffee but there must be more tea drinkers as well for a stainless steel kettle) provision of a proper ceramic cup or microwaveable cup for use when a microwave is provided - the plastic cups provided in the room were totally unsuitable for the microwave and there was nothing else to boil water. My other issue with Kona Holiday Inn is NO ceramic plates, bowls, or stainless steel cutlery for use, but rather always resorting to massive wastage of paper plates, paper bowls, plastic cutlery, throw away plastic and paper cups. Our room was very spacious and comfortable, but not very soundproofed as you can hear people walking across the floorboards above our room. Also, in our room, a constant humming sound can be heard but was not overly disturbing, but I presume from the air conditioning. I must qualify my comments for the Kona Holiday Express in that I do notice the use of a lot of disposables in American hotels rather than the international franchisees.