Hilton Waikoloa Village in Waikoloa Village, HI

Used to be a wonderful 5 star resort.... Been coming here for years. Past few years..... Boats non existent but still advertised, running one tram is stupid... Just fix them! It's a long hike from your 50$ parking spot to ocean towers. We have been waiting 15 minutes for tram and it's only half way here. We have never had to wait this long when both teams are running. The grounds are not clean and kept up as they once were. It's really sad to see garbage, dead palm trees, bird droppings and debris in water way, wear and tear on buildings and outside furniture. Get a general manager in here to run the hotel in the right direction!

Excellent experience at the Waikoloa Village and Resort. Staff here is always passionate about their guest’s satisfaction and the ongoing communication is easy and appreciated. Mike at the front desk went above and beyond in assisting us with our stay along with providing us the most desirable guest experience. Thanks Mike!

Beautiful expansive hotel, multiple pools and areas to swim including a natural beach lagoon with sea turtles. 20 min to Kona, an hour to Hilo. Great location. Lots of things to do on the property and good restaraunts. Fun grassy areas and museum pieces and huge statues to explore all around the property. Visit Julie at the amazing breakfast buffet, she’ll make you an omelet you won’t forget!

Stayed 5 nights while traveling all over the island. Staff was friendly, professional and courteous. Property is huge but with some strange architectural choices, be prepared for lots of walking to get anywhere. Rooms were clean and reasonably updated. Upgraded to a dolphin lagoon/ocean view room, which was great. But dining options are limited; only breakfast option was expensive buffet or a muffin from the coffee shop. Food was variable: Lagoon Grill was pretty good, Tap Room nachos were embarrassingly bad. Some management choices just seem cheap: "On demand" housekeeping at an ocean resort and only with 24 hour notice at this nightly room rate? I'd expect at least every other day cleaning. $8 fee each way per person for a shuttle van to the shopping center one mile away? Lots of pool and chair options as it wasn't crowded when I was there. Overall, don't regret my stay, but would probably try another property next time.

My husband was diagnosed with terminal cancer, and we decided to get away after his treatments on a trip that we were not sure but may be our last. My son and his family went here and said it was amazing, so we decided on Hilton Waikoloa Village. When we arrived, we were very pleased with how beautiful and perfect the place was. Our room wasn't ready yet, which was fine; we needed to get some food. When we were done, we checked in again with the front desk, and they apologized that our room was available and gave us our keys. By this time, my husband was really needing to rest and take medication. We took the tram to the building only to find the whole place was an OSHA hazard. The main entrance, hallways, and atrium were all completely a series of scaffolding and dust. We went to the elevator and went up to what was supposed to be a room, all along hearing nothing but construction noise. When we got to our rooms, the keys didn't work. At this point, we went back to the mail lobby, which was a 15-minute walk, not easy for my husband, and we requested another room. The manager said they didn't have any other rooms and offered us luau tickets! I told him about my husband's situation and told him that my husband is a general contractor, and we know violations when we see them. I told him that we came all this way to have some peace and quiet, not be in a construction zone. The manager, Neil DelaCruz, said there was nothing they could do. I told him I was going to find another place to stay, and I wanted a full refund. I was able to find a beautiful room at the Marriott right down the road, with an ocean view, and in addition, they fully comped our parking charges and provided drinks for us because of all we had to go through. Nowhere on the website when I booked this trip did it mention any construction at all that was going on. As beautiful as it was, I would not recommend!