Hilton Sedona Resort at Bell Rock in Sedona, AZ

It is possible that no one in the history of hospitality was more inconvenienced to check a guest in than the lady that checked us into our $900 a night room. We booked directly with the hotel, used no discounts and paid an upgrade for the fire bowl room. The two rooms that were offered to us were directly in front of a construction site. When I say directly, I mean directly, the construction equipment was outside of the room and the view was obstructed by plastic barriers. We moved to a regular room on the other side of the hotel luckily it was right outside the ice machine so we were able to keep track of how much ice the rest of the guests were getting in the hotel. All night long. As a plus we were able to keep an eye on the ceiling to make sure that didn’t collapse above the ice machine. Please see pictures. They were, oddly, unable to credit us for the extra cost of the room that we did not get because they would have to talk to “finance.” After check-in, we decided to explore the resort as one does when they go to a resort, however were repeatedly stopped aggressively by employee after employee to ensure our children (who aren’t even young kids) to the smallest confined space possible. No worries, the hotel was so incredibly run down and dirty, none of us had the wish to try any amenities. The pool area is in terrible shape and nothing like the pictures. Picture a combination of a small motel pool and a 30 year old McDonald’s play place. Perhaps the highlight of our stay was our 10 year old wiping out on the freshly mopped lobby floor at 12:30 pm. We checked on him (and laughed as parents do) but before we could head out on our merry way, the cleaning lady unprovoked decided to argue with us about our error pointing at the wet floor sign clear across on the other side of the lobby. When my husband “thanked” her for her concern she responded “your child your responsibility.” The sheets felt like sandpaper, the room smelled like food half the time, the floors turned our feet black. We’ve never been so happy to leave a hotel. Adding one star because the location is good and the very nice gentleman checking us out seemed unaware that all his coworkers hated their lives and were taking it out on unsuspecting guests.

Aging resort with staff that is going through the motions at font desk. Restaurant is a bit disorganized and very few smiles or positive vibes. Room was good not great and the grounds are underwhelming for a property that calls itself a resort. Construction fence at front of property, staff said they were not sure exactly when the project would finish. Overall experience fell short of expectations.

Issue with the room, too much nickel and diming around the hotel. Always too long a wait to talk to front desk staff. Decent pool area especially if smaller children along. Pickleball and lobby shuffleboard add nice touches. Not in downtown Sedona so be prepared for 25+ min drive to get there.

I supposedly had an upgraded mountain view room due to my Hilton Diamond status and we did have a sliver of the mountain with a giant parking lot under construction. I dread to imagine how the people on the floor below us are meant to enjoy their fireplace while looking at the fabric containing the construction. We had a balcony but that balcony was recessed - so it provided a very sliver of the outside view. So even though it is close to Bell Rock, my guess is that only 5% of the rooms have a nice view of the Bell Rock. For the price you pay, I expected better views from the room. You could see the Bell Rock from the hotel parking lot. For Hilton Diamond members, the hotel had a lot of dedicated parking spots - that was excellent and really appreciated. Room was generally nice but could use some better house cleaning in the shower area. Not the hotel can fix it now, they had a door fest in the bathroom shower area - I don't think I have ever seen that many doors in a small area (my picture doesn't capture one of the doors because it was behind another door). The pool area was OK - for a resort, we expected better. The restaurant was somewhat of a letdown - no buffet breakfast (at least on weekdays) - for a place that calls itself a resort, that seemed a bit lame. But even if we accept no buffet, they didn't even have some of the items on the menu. When you are paying $10 for a bagel, you expect that they would have some variety - nop - just plain bagel. And there was no bagel available on my second day. After we had checked out and reviewed the final bill, I was surprised to see another charge for $6 on my credit card statement. This was a charge for two water bottles. I personally think how the charge is handled is un-ethical. If there is a revision of the final bill, then the hotel should send a revised bill by email rather than just billing the credit card. This way the person knows that there was a revision of the bill. If I hadn't been looking at my credit card activity, I would not have noticed it. As far as I remember, the water bottles had a tag that they were free for Hilton Gold/Diamond members. So sent an email to the hotel - no response. Called them up and they said that the bottles were free only for the 1st day. But as a customer, how am I supposed to know that from the bottle tag? And the person that I was talking to and who works there, did not know what exactly the bottle tag says. They did ultimately refund but the hotel needs to figure this issue out so that other people don't trip over the same issue. And definitely fix their billing - if there is a revised bill, the customer should get the revised bill - no ifs/buts about it.

It started on a bad note at check in. The manager required my wife to get out of car and show her drivers license before checking in, She stayed in car cause she was ill. Then the AC did not cool the room properly. Then we went to the restaurant and they ignored us so we left. The restaurant was not busy and the bar tender was told we needed service by another hostess but she continued to ignore us and was socializing with other staff. Are all Hiltons giving this type of service?