Grandover Resort & Spa, a Wyndham Grand Hotel in Greensboro, NC

My family stayed here for 4 nights for a college tour and golf trip. While I appreciate that the space is nice (and the beds were comfy), the service was some of the worst we have dealt with in a long time. While everyone was basically nice, no one was at all helpful. We sat down for drinks in the bar one night and it took 30 minutes to be served. The food was terrible and extremely expensive ($9 for an Americano). No one knew how to book a tennis court, even though it is advertised as a golf and tennis club. And there were several times when I was told by the front desk that I needed to do something in the pro shop. And the pro shop told us we needed to do something at the front desk (it is a long walk between them and no one offered to pick up the phone). The pro shop told me I needed to call customer service to change a tee time. And customer service put me on hold to call the pro shop. I travel a lot for work and with my family and I dont think I have ever written a bad review before. But I thought it was worth pointing out so perhaps they can make a few changes. Don't stay here if service is something you care about.

Really enjoyed this hotel it was nice and clean.

I initially booked this resort for a birthday getaway Grand experience package and chose to do the spa back in October. While I was so excited to stay at the resort I must say the resort itself is over hyped. The rooms are outdated and could definitely use some upgrades for the pricing of the packages. We checked in on a Wednesday night and I will say the customer service doesn’t match the pricing of the property or give a “resort” type of vibe. Our room key didn’t work upon arrival and the toilet stopped working while we were there. As I understand things happen I think if the money made is invested back into the rooms that would help a lot! The greeters at the door rarely spoke or attempted to even look at you walking in to provide a welcoming experience upon arrival. On Thursday we had our massages and let me say when we stepped foot in the spa area the energy was UNMATCHED!!! We were welcomed with a warm greeting upon arrival, and personally walked back to spa area by the supervisor Debra Stephen’s. She was very detailed of the spa inclusions, walked us around to the spa areas as well as walking us through using the lockers in the spa areas. She gave us her time by being patient and ensuring she provided us with an EXPERIENCE. I had Maggie as my massage therapist when I say she’s the BEST therapist I’ve had she is PHENOMENAL and so personable!!!! After we had our massages we had the pleasure to meet the Spa Director Jayme Bridge-Pass she followed up on our experience and literally walked around to show us the quiet room if we were interested in relaxing more. After showing us the quiet room she offered us something to drink as well as sharing with his upcoming promotions the spa would be having. I’ve been to a lot of spas and I can tell you not one time has a Director personally came out of their office to do ANYTHING but for her to take her time and personally talk to us won be over with that spa! Because of the spa we booked a 4 day stay and 2 days of an 80 minute massage. During that time I fell sick with a terrible cold literally 24 hours before check in time. I contacted the resort and of course grace wasn’t extended. We still went and checked in. We contracted the front desk and asked to speak with a manager and was told that we would have to stay all 4 days without being penalized as well as completing the spa services. My wife walked down and spoke with Jayme and let her know we were at the resort however I was sick and didn’t want to risk her staff getting sick. Jayme extended grace and allowed us to reschedule our massage appointment and protecting her staff without hesitation. This week tried the massage therapist Isaiah and he was absolutely phenomenal as well!!! I can’t brag on the spa enough!!! We live in Charlotte, NC and will continue to drive to Greensboro, NC as long as the spa is open just to have spa services. To be honest the spa area needs to be extended because of the phenomenal customer service they have, the phenomenal team they have and I’m sure with those combined that would open the door to the grow team as well offer new spa services!!! I hope that Jayme and her staff sees this review and I wish Jayme was the director of the property because she is compassionate and is truly understanding when things happen beyond our control.

Staff were friendly and attentive. Everything is clean.

The rooms were spacious and the check in process great. We ate at the Finial several times and it was always great! David helped me with my luggage and was so very nice and helpful.