Grand Hotel Orlando in Orlando, FL

Curious and staff were nice. I would go again for sure. The place is convenient, the property is modern, cozy feeling, and prices are very reasonable

Open app Your location Grand Hotel Orlando at Universal Blvd 7825 Universal Blvd, Orlando, FL 32819 Hotel nick lopez 239 points 19 hours ago Awful hotel. First room smelled like mildew. Second room wasn't clean. They charge an outrageous amount of money to park there. The second rooms tv shut off after an hour of watching it. EVERY TIME!!! And the sink to brush your teeth had no hot water. Told front desk and manager but they didn't care or apologized. Stay away from this hotel.

The time in this hotel was excellent, the service of all workers was good too, furthermore Lorna gave support to me and my family.I’m going to comeback in my next travel to Orlando. I’m grateful for the experience.

The front desk Lorna was amazing, considerate and the list goes on I would consider staying at this location again because of her

My son, daughter, and I reserved a 3 night stay directly through Grand Hotel's website because it had a great deal for Florida residents. Not only was the price a good deal, but the other main reason I booked this hotel was because it has a shuttle to Universal Orlando. We checked in on Saturday, December 13th. The receptionist was very pleasant and informative. Please note that there is an amenity fee per night. I knew that ahead of time. The elevator was a little hard to find, but the receptionist directed us into the right direction. We then went to our room, which had two queen beds. The room was clean and worth every penny. We had plenty of towels, toilet paper, and soap. The pillows were thicker than typical hotel pillows, which I loved. There was a mini fridge, but no microwave. The AC worked well for us. The beds were very comfortable, making it easy to fall asleep. The next morning, we made sure to get ready in time to have breakfast before the shuttle arrived. Breakfast is available 7am - 10am. And the shuttle to Universal comes at 8:35am and 10:35am. For breakfast, there was Froot Loops, mini pancakes, scrambled egg patties, sausage patties, mini muffins, bread, milk, coffee, orange juice, and apple juice. There was plenty available. There was a problem with the juice machine. When i informed the receptionist, she took care of it right away. After we ate, we caught the 8:35 shuttle, which was right on time. The shuttle stopped at 3 other hotels before dropping us all off at Universal. The only return shuttle was available at 6pm. After a wonderful day at the park, we took the shuttle back to the hotel. The driver of the shuttle was a very good driver and was courteous and patient. When we got back to our room, the beds were made, the trash was removed, and we received fresh towels. I was pleasantly surprised because a lot of hotels don't clean rooms everyday anymore. We walked a block to a local restaurant for dinner. There were many restaurants within walking distance. We repeated our day for the next two days. We checked out on Tuesday, December 16th. Lorna graciously gave me a summary of the charges when I requested it.she asked me about our stay, and I told her of our pleasant experience. She appreciated the compliment on behalf of the hotel. I know there are a lot of bad reviews of this hotel, but i took a chance and I'm glad I did. I didn't experience any of the problems that some of the other reviewers had. I took into consideration that customers are quick to leave a negative review, but rarely leave positive reviews. My only complaint was with a gentleman named Frank who was at the time-share counter across from the front desk. He demanded that I come to his counter after I was done checking in, and when I asked what this was about, he told me not to worry about it. He just wanted my information on a form. And when he found out that I don't make enough money, he just sent me on my way. As rude as he was, I don't hold it against the hotel because he works for the time-share company. Other than that, I highly recommend The Grand Hotel Orlando. I will be staying there again.