El Cortez Hotel & Casino in Las Vegas, NV

I would definitely consider staying at the El Cortez again. There are no additional fees, the guest service is solid, the atmosphere is great, and it is within walking distance to Fremont/Downtown and numerous restaurants and bars. Additionally, it is a short drive to the outlets. The remodel rooms are spacious, the beds are comfortable, and the water pressure is excellent. The housekeeping staff, particularly La Shanda, and security personnel like Caleb, demonstrate exceptional hospitality and attention to cleanliness.

Stopped into the casino with a group of 15 of us that where in town for a convention to do some gambling and have a few drinks. The amount of influencers running around the casino acting like they owned the place was ridiculous, one couple even came up to us and TOLD US we had to move off of the machine we where playing because they had to make a video of it. I miss the days when photography and video where illegal in casinos!!!

Let me first say. If you stay at this property any day other than the weekend would totally recommend it, especially the original 47. If you are here on the weekend don't expect anything ESPECIALLY SLEEP. If you want help from the over night desk, you will be disappointed at best, You'll just be told this is Freemont on the weekend. For someone who has stayed at The D .. Apache, and other hotels I assure you this is not " how it is" this is how you except your customers to accept it if something goes wrong. This is completely unacceptable service and complete disregard for courtesy. Would not recommend coming here if you want to get home safely after a night of not sleeping with hearing the music across the street until 5am. Currently writing this at 310 am. My husband and I for the first night said we would want to stay here when we came to downtown.. NEVER again.

It’s one of the older hotels from the 40s and favorites among the locals. My fiancé likes to stay here because it’s off strip in downtown and he likes the chill vibe. For me, not again. If you watch Vegas Matt, he frequently films at this casino and we met him along with all the familiar faces of Ken the owner and Adam the casino manager. Atmosphere is very warm located near Fremont street and container park is across the street with lots of food options. Parking is free if you have a hotel registration. Just tell the attendant your last name to confirm. The hotel keys are a wireless wrist band. We don’t want to walk around with people knowing where we’re staying so we asked the front desk to make it loose to be able to remove it. I wish they had an app to use digital keys. You will need the bands to access the elevators. We got one of the newly upgraded rooms in the Tower Suites. It’s a reverse layout where the bathroom and closet is to the back of the room. The decor was nice but it’s not exactly clean and house keeping really needs to step it up in dusting, mopping, wiping. The cons: -Found two strands of hair on the sink -hard water calcium build up stained the sink handles and that was not appealing to look at -finger prints and grease stained the reflective night stand -dirt dusk ball gathered at the corner edges of the bathroom door window sill of the frame. -no bottom door frame gap so when we laid out the towel as a shower mat, we were unable to swing the door back and forth. -Low toilet water pressure, we had to call maintenance to fix our clog Pros: -Bed was decent -mini fridge -vanity area had natural light because of the reverse layout. It also has electric lighting. -full length mirror -two free mini water bottle -safe box Plenty of wall chargers and usb ports. If you have a type C cord, be sure to bring a wall charger or have a usb on the other end.

I visited El Cortez this month with my wife and 18-year-old son. As I gambled they took a stroll down Fremont Street while I played slots. I told them I would call them when I was finished gambling. When I finished playing slots I reached down in my pocket to call my family and let them know I was ready to leave, but when I reached in my pocket I noticed my phone was missing so I immediately walked up to security who was at the booth. I told the lady I thought someone had stolen my phone and I needed help. I couldn't remember my son's number, he had Life360 and could tell me exactly where my phone was located. Talking to the security lady was like talking to the wall..she didn't care. She wouldn't even help me at all. She said she couldn't dial out because it was long distance. I walked around asking people did they happened to see a phone where I was playing slots but had no luck. I went back up to the security at the booth and told them this was my only communication with my family and that I needed help. I asked them to let me call where my daughter works back home in Mississippi and where she could give me my son's number. The security acted like she couldn't care less and didn't even offer to help me. I went back to her the 3rd time after walking around and asked her can't you help me at all or send me to someone who can help. She pointed me to the security office. I went to the security office and I explained to the security who was there about the situation and I needed help. Just let me look up the number to my daughter's place of work and get my son's number from her. He told me he couldn't help me because he doesn't have internet service. I asked what should I do and he told me to go out and ask someone out on the floor to use their phone, maybe they could help you. I said, "So you want me to walk up to a total stranger and ask them to let me use their phone." He said that's the only thing he could suggest. I couldn't believe how uncaring the security people were at the El Cortez. They didn't care about the situation even though my phone was stolen from their casino. I finally got enough nerve to walk up to a stranger in the casino and tell them what happened she couldn't believe that security wouldn't help me at all and she let me use her phone. Thanks to a stranger not the El Cortez security for help. It was sad that I had to ask a total stranger for help. The security didn't have any compassion, not caring and leading me around in circles. I saw the hotel manager and he said the security should have sent me to the office to see him instead of telling me to walk up to a stranger on the floor. Hopefully, they'll train their security to take care of situations like this so it will never happen again. PS.. we did hunt the guy who stole my phone at the El Cortez. He was at Binions and we made him give it back to us.