Drury Plaza Hotel Downtown in Pittsburgh, PA

The staff at this downtown location was awesome! They made the experience even better. The breakfast & dinner was very good. The desserts upstairs at the bar/restaurant were awesome! The beds were pretty decent & the pillows were great! Overall we had an amazing stay. The location was perfect. Lots of things available close by to eat, as well.

From the moment we checked in until we left excellent service. Brie was great!! She showed how to get to convention center. Helped bring our bags to our room. Always spoke to us looked out for us. My roommate uses a wheelchair Brie got the door for us. Food was good. Pool nice.

Perfect location for experiencing downtown. And the building itself was absolutely beautiful inside. Rooms were a nice size and a very comfy bed. But the best part was the staff- they were all fantastic; from the valet to the front desk, to the breakfast staff. And the complimentary food and drinks was a welcome plus! Will definitely be returning!

Incredible hotel !!! I felt myself at home for a week. Good location. In the heart of downtown. Fantastic service. Confortable bed, better pillows. Good WIFI Breakfast ok! Always fruit and fresh bread. Looking forward to being there again. Highly recommended . Thank you all

Our recent stay at this hotel was a bit of a mixed bag. While the building itself is beautiful and the facilities are very clean, the overall experience left a lot to be desired—especially for families traveling with young children. Upon arrival, we pulled up to the valet area (who, by the way, were incredibly helpful and courteous). Unfortunately, that warm welcome didn’t carry through to the front desk staff. We entered through the closest doors with a luggage cart and three kids in tow, only to encounter a small staircase, making it tricky to navigate with all our belongings. The valet kindly helped me maneuver the cart down the stairs, but we were immediately and rather sternly instructed by front desk staff to exit and re-enter through a separate entrance with a ramp. The tone felt unnecessarily harsh, and the lack of flexibility or support in that moment was frustrating. Check-in became another challenge. Although I had reserved through Booking.com and selected Affirm as the payment method, I was told the hotel doesn’t accept Affirm—something that really should be updated on Booking.com to avoid confusion. I offered to pay in cash and place a card on file, but that wasn’t permitted. Ultimately, we had to use a debit card, which unfortunately overdrew our account—on Memorial Day weekend, no less. The hotel has an old-bank layout, which is interesting but somewhat disorienting. To use the elevators, you need your room key—every single time. Whether heading to the pool, coming back from a delivery, or even just trying to meet someone in the lobby, that keycard is required constantly. It’s not family-friendly, especially with wet kids, pizza delivery coordination, and multiple trips back and forth. Due to the long check-in, we missed the complimentary dinner. Nearby dining options within walking distance after 7 PM were limited and not very accommodating for a family of five (two adults, two kids, and a baby in a stroller). We ended up ordering delivery—$71 before tip for a pizza and two hoagies. The food was decent, but the delivery driver couldn’t come past the lobby, which added another round of elevator keycard acrobatics while dripping wet from the pool. The pool and hot tub were nice, although the pool didn’t feel heated and we couldn’t locate nearby restrooms. The room itself was spacious, clean, and had a nice shower. However, there were no trash bags provided. Breakfast the next morning was a highlight: nothing fancy, but plentiful and satisfying for all of us. Checkout through the valet was smooth and professional—even during a busy rush. To be fair, not all the staff were unhelpful. The woman who brought the crib was lovely, and the front desk manager truly tried to accommodate us within her company’s policies when the payment issue arose. Unfortunately, the initial treatment by other front desk staff and the lack of family-friendly features left a lasting impression. In summary, this hotel may appeal to adult travelers or couples looking for a clean, stylish experience in a unique setting. However, for families—especially with younger kids—it may not be the most welcoming or convenient option. With so many family-friendly alternatives available, we’d likely explore those next time.