DoubleTree by Hilton Hotel San Jose

I reserved thru 3rd party for 8/1/25-8/3/25 Paid thru Vio.com when I arrived was told they didn’t see a payment on there end but said it would $620 which 200 was deposit I told them that I already paid showed them my reservation and they didn’t even try to look it up they said get a hold of Vio.com because your not in our system. So the lady could care less. I got of hold of Vio.com a joke of a third party by the way will never use them again, and after messaging back and forth with 4 different agents I got an email saying that the booking agency canceled y reservation and that they will refund me my $242 I already paid. So when I checked out Sunday I was encountered by the same useless lady and when I asked for a manager she said( there’s nothing he can do). She got her manager(Steve Foster) he was very polite and helpful said he would take care of it so we left thinking this exact thing. 2 days later after reaching out by email he says that he’s waiting on Vio to respond . So I gave a it another couple of days and reached back out to him when my credit card got charged $530.33 for a 2 night stay. NO RESPONSE. So I reached out again asking for an invoice of my charges and 24 hours later still nothing. I would not recommend you stay here

I went to this hotel in June of 2025, It was an incredibly amazing breakfast and a very nice pool with a hot tub I enjoyed it very much plus the gym with all the very nice people I met I will definitely come to this hotel in the future because of this incredible stay I still need to get my money that I got charged but otherwise I love this place!

The bad: There was no microwave, no fridge, which should be at minimum a basic amenity. Customer service was disappointing. Not friendly, not welcoming, no eye contact, no clear communication on information we would need for parking close to our room, no guidance on where our room was located. Room is very outdated and not properly cleaned (there was a fake nail and hair on our rooms bathroom floor). The complimentary toiletries (shampoo, conditioner, body wash) were all near to completely empty. The Ice Machine on our floor didn't work and we had to take an elevator to another floor to find a machine that had ice in it. TV's are very outdated- no smart TV capabilities such as YouTube or Netflix to login to. Not even a basic "guide" for available channels was available (not on paper nor did the guide button on the remote control work). No Complementary Breakfast. The good: the outdoor pool was clean, warm (which was a huge plus) and the jacuzzi was the perfect temperature of hot. Pool towels were constantly located at the pool. Lobby has a nice open setting and looks nice when you first walk in. Drinks at the bar were okay, not great but okay. Location seems to be convenient for those needing to be close to the airport (and thankfully we never heard airplanes flying overhead). All and all, if you're just needing somewhere to sleep for the night, then this may work for you. But for us having a family, it didn't serve our needs. We truthfully had higher expectations for a Hilton Hotel and its standards.

Check in: Double tree Hilton Check in: Check in process was nice and smooth. I was bummed that the club access level was all booked up. This was the last second trip so I completely understand and just shows how popular a hotel this is. Originally we got a room facing the freeway, which was somewhat loud. This was on the fourth floor. We switched to the sixth floor thankful that they were able to change rooms for us for more quiet room, facing the parking lot and more updated carpet. So very grateful for the accommodation. Thank you so much Shu for the help! Room: everything in the room is uVERY outdated. - There are no usb or type c charging ports. - The tv is approximately 32 inch, very small compared to most hotels, and very old tech, it also has red line across screen blurring picture. Picture is very dark and hard to see, sound quality is poor. - The closet door was broken/off track - No bag in closet for clothes/dry cleaning - For those with young children, I wouldn’t recommend staying in the balcony rooms. They do have a lock for the balcony sliding glass doors though it is easily unmatchable and well within the reach for toddlers. My three-year-old would be able to unlock that in a heartbeat. Additionally, the way the balcony is designed. It has the perfect design for foot holds, I know my toddler who enjoys climbing anything and just seeing this balcony, frightened me. He was not with me on this trip otherwise I would’ve requested a room change. Hotel: - Outdated, carpet is stained and verging thread bare in some areas. - Sprigs restaurant: ordered the Salmon Eggs Benedict, one of the most delicious Benedict’s I’ve ever had. Literal perfection - My son and dad had the Fremont and San Jose omelettes both were great. All three meals came with ripe fruit. - Services was fantastic, both at the desk and through text. Seriously Shu is one in 1 million, as I was checking out, I handed her my sons bag for luggage pickup and I told her about how we had come up here to see my son for 24 hours as he was here for a work conference. She immediately understood what my heart was going through, having my son move out of state for work and only being able to see him for one short day. Her empathy in that moment of emotional turmoil for me was huge. - The cookies… dear God the cookies!! Chocolate Chip and Walnut melty goodness. So amazing, I’m hooked. Please sell start marketing these. 😂 All in all, I’m very impressed with this Double Tree, customer service is top notch, the hotel may be outdated but it is clean, quiet and exactly what we needed. Thank you Check in process was nice and smooth. I was bummed that the club access level was all booked up. This was the last second trip so I completely understand and just shows how popular a hotel this is. Originally we got a room facing the freeway, which was somewhat loud. This was on the fourth floor. We switched to the sixth floor thankful that they were able to change rooms for us for more quiet room, facing the parking lot and more updated carpet. So very grateful for the accommodation. Thank you so much Shu for the help! Room: everything in the room is uVERY outdated. - There are no usb or type c charging ports. - The tv is approximately 32 inch, very small compared to most hotels, and very old tech, it also has red line across screen blurring picture. Picture is very dark and hard to see, sound quality is poor. - The closet door was broken/off track - No bag in closet for clothes/dry cleaning Hotel: - Outdated, carpet is stained and verging thread bare in some areas. - Sprigs restaurant: ordered the Salmon Eggs Benedict, one of the most delicious Benedict’s I’ve ever had. Literal perfection - My son and dad had the Fremont and San Jose omelettes both were great. All three meals came with ripe fruit. - Services was fantastic, both at the desk and through text. Seriously Shu is one in 1 million, as I was checking out, I handed her my sons bag for luggage pickup and I told her about how we had come up here to see my son for 24 hours as he was here for a work conference. She immediately understood what my heart was going through, having my son move out of state for work and only being able to see him for one short day. Her empathy in that moment of emotional turmoil for me was huge. - The cookies… dear God the cookies!! Chocolate Chip and Walnut melty goodness. So amazing, I’m hooked. Please sell start marketing these. 😂 All in all, I’m very impressed with this Double Tree, customer service is top notch, the hotel may be outdated but it is clean, quiet and exactly what we needed. Thank you

The lobby is grand and updated. The rooms not so much. The carpet is worn, the decor outdated, and bathroom fixtures need to be replaced. The electrical outlets were broken and the room did not have a mini fridge or safe. When we tried to access our room we were able to open the door but the bar was across it on the inside. It turned out that two non-guests had made their way into the room. I went down to report it and security was called. Security arrived way too late to catch them. We were given a worse room on a lower level right next to the freeway. Hilton Hotels clearly are not what they used to be.