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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in Dallas, TX

1015 Elm Street • Dallas, TX 75202

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Based on 201 reviews

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About Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Overview

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is a pet-friendly hotel located in the heart of Dallas. This hotel features a heated, rooftop outdoor pool and a 24-hr business and fitness center. Enjoy your stay while connected to free WiFi.

up to 4 people

Good To Know

Minimum age to check in is 21.
Pet-friendly rooms subject to fees and availability. See FAQs for details.
Keep your work out routine in the hotel's fitness center.
Relax and enjoy city views from the rooftop pool and deck.
On-site 24-hour business center
Located 3 blocks away from Main Street entertainment District and 4 blocks from The AT&T Performing Arts Center.
House of Blues Dallas is less than a mile away.
Dallas Convention Center is within a short walking distance from the hotel.

24 Hour Front Desk
Bar/Lounge
Beach/pool cabanas (surcharge)
Beach/pool sun loungers
Business Center
Concierge Services
Elevator
Fitness Facilities
Handicapped Access
Internet Access in Public Areas (free)
Meeting Facilities
Non-Smoking Rooms
Outdoor Pool
Parking (surcharge)
Pet Friendly
Restaurant on Property
Room Service
Smoke-free Property
Wedding Services

Promotional Images (21)

Business center complete with two computers.

Fitness room with cardio equipment and weights.

Description

Check-In: 3:00pm Check-Out: 12:00pm

Within minutes of popular Dallas attractions such as the JFK Memorial, Crowne Plaza Dallas Downtown features an on-site restaurant and thoughtful on-site facilities, including outdoor rooftop swimming pool. While staying at the Crowne Plaza Hotel Dallas Downtown, guests can enjoy free weekday newspapers in the lobby, a state-of-the-art fitness center and an on-site tour desk.

Crowne Plaza Dallas Downtown also features 24-hour front desk service and wireless internet access. Steps from the Dallas Downtown Crowne Plaza Hotel is the Dallas Aquarium and the famed House of Blues Dallas and entertainment venue. The American Airlines Center, home to the Stars hockey team is also nearby.

Minimum age to check-in: The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Pet Policy Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Parking Information At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

All fees mentioned are subject to change without prior notice and applicable taxes.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Based on 201 reviews

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235cleves

"GREAT STAY!"

Reviewed February 06, 2026 NEW

Enjoyed my night here. I'm a regular due to the price. Hotel provides great value and I wanted to leave a review to shout out the Cambodian kid working the desk. He was very welcoming and treated me like a high value guest. Out of all the nights I've stayed here in the past this was the first time I was actually greeted at the door and didn't have to wait at the front for someone to come out of the office. I did run into ac problem and he was able to get that fixed right away and the best part was the follow up to reassure it was fixed. Great service!

EdwardP12345

"Unresolved Overcharge and Terrible Customer Service"

Reviewed January 27, 2026 NEW

⭐ 1/5 – Absolute disgrace Easily the worst hotel I’ve ever stayed at. Rude and unhelpful staff, unsafe location, filthy room, broken AC, dirty bathroom, and non-working streaming services. Despite staying at the hotel, I was charged a cancellation fee. I raised this at check-in and followed up daily. Each time I was told it was “being worked on.” At checkout, the Front Office Manager, Dia Peña, personally told me I would be refunded. No refund was processed. My emails and follow-ups were ignored. When I called the hotel, staff said they couldn’t help, refused to confirm my message was passed on, and eventually hung up on me. A staff member named Don was the only person who offered his assistance where he could. Completely unacceptable for a Crowne Plaza / IHG property. Do not stay here. Stay anywhere else in Dallas.

932zhangy

"More Staff!"

Reviewed January 21, 2026 NEW

They need more staff. Only one front desk agent today checking in 30 people in front of me. Took us about 35 minutes to get checked in. The asian man was very apologetic about the wait time and he was very patient. He was answering phones, bringing people towels and checking people while giving recommendations with a very positive attitude. He was handling air-conditioning complaints while providing excellent service. I'm leaving a review to give awareness to management that they should have more people in the evening shift to accommodate guest request and etc. Docked one star due to the room we booked wasn't available. I appreciate the front desk staff kept a level head while catering to complaints and request.

jamesmG5240QM

"Love my stay"

Reviewed January 15, 2026 NEW

Flew in from New Zeland to celebrate the holidays in Dallas mate. Enjoyed my time here and the local area. Jordan and Dan were both very personable and assisted me through out my entire stay. A lot of the amenities were closed during the holidays but I was able to walk around the general area to eat, drink and just enjoy the city. I had no issues during my stay and those two folks were very nice to me. So my experience here was very nice and highly recommend it. Specially at the price I pay it was an average of 70-90 a night

nsI5929LV

"Caring Staff."

Reviewed December 20, 2025

Booked a reservation through Expedia for 2 nights (Dec 10- Dec 12) at this hotel. Price was very good and it's located in the middle of everywhere so location was key. I was checked in by Dan and he was just charismatic, welcoming and a pleasure to talk to. Hotel was clean, room was good and working. They do have a gym that's open 24 hours. Breakfast that open which I didn't try. I only had one bad experience here during dinner. When I was checking out I voiced out my concern to Dan he was very apologetic and he talk to his supervisor Cherry and they were able to help me remove a charge out of my receipt. Love that they didn't argue they just listened as I voice my concern and treated me correctly.

View all 201 Tripadvisor Reviews

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located at 1015 Elm Street • Dallas, TX 75202

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Frequently Asked Questions about Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

What is the minimum age to check-in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What time are check-in and check-out?

Check-in is at 3:00 pm and check-out is at 12:00 pm.

Does the hotel serve a complimentary breakfast?

No. Breakfast is available for a fee.

Is WiFi access accessible?

Yes. Complimentary WiFi access is offered to hotel guests.

Is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel pet-friendly?

Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Can I reserve a smoking room?

No. The hotel is 100% smoke-free. Guests caught violating this policy are subject to an additional fee.

Does the hotel have a pool?

Yes. Guests can use the hotel’s heated rooftop outdoor pool during operating hours. The 9th-floor rooftop swimming pool has shut down for the season. While the pool deck remains accessible, the actual swimming pool won't be available for use until late April 2024.

Is parking available?

At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

Does the hotel have accessible rooms?

Yes. Should you require an accessible room, please make note of this on your reservation.

How far is the nearest airport to Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Dallas Love Field Airport is the closest airport with a distance of approximately 8.5 miles.

What are the attractions nearby Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Below are the top attractions near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel and their approximate distances: - Perot Museum of Nature and Science 0.7 mile - Dallas Museum of Art 0.6 mile - African American Museum 2.7 miles - Dallas Zoo 3.4 miles - Meadows Museum 4.9 miles - George W Bush Presidential Library 4.9 miles - Dallas Arboretum 6.4 miles - Museum of Biblical Art 7.1 miles

What accessible features does the hotel offer?

The hotel provides accessible accommodations, including wheelchair-accessible rooms and ADA-compliant routes with features like accessible door locks, grab bars, and tall toilets. Amenities include grab bars in tubs, portable bathtub seats, handheld showers, and accessible controls. Parking offers 15 wheelchair-accessible spaces, self-parking, and ramp access to key areas like the hotel bar and restaurant. Public areas, including the entrance, registration desk, toilets, and business center, are fully accessible with ADA-compliant lifts. For hearing accessibility, the hotel has close-captioned TVs, amplified telephones, and visual alarms. Vision accessibility features include Braille signage and audible alarms.