4.6 (11,501 Reviews)

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in Dallas, TX

1015 Elm Street • Dallas, TX 75202
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Rooftop pool.
Hotel exterior.
Bar.
Front desk.
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Overview

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is a pet-friendly hotel located in the heart of Dallas. This hotel features a heated, rooftop outdoor pool and a 24-hr business and fitness center. Enjoy your stay while connected to free WiFi.

up to 4 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms subject to fees and availability. See FAQs for details.
  • Keep your work out routine in the hotel's fitness center.
  • Relax and enjoy city views from the rooftop pool and deck.
  • On-site 24-hour business center
  • Located 3 blocks away from Main Street entertainment District and 4 blocks from The AT&T Performing Arts Center.
  • House of Blues Dallas is less than a mile away.
  • Dallas Convention Center is within a short walking distance from the hotel.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Handicapped Access
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Restaurant on Property
  • Room Service
  • Internet Access in Public Areas (free)
  • Wedding Services
  • Concierge Services
  • Parking (surcharge)
  • Smoke-free Property
  • Beach/pool cabanas (surcharge)
  • Beach/pool sun loungers
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Description

Check-In: 3:00pm Check-Out: 12:00pm
Within minutes of popular Dallas attractions such as the JFK Memorial, Crowne Plaza Dallas Downtown features an on-site restaurant and thoughtful on-site facilities, including outdoor rooftop swimming pool. While staying at the Crowne Plaza Hotel Dallas Downtown, guests can enjoy free weekday newspapers in the lobby, a state-of-the-art fitness center and an on-site tour desk.

Crowne Plaza Dallas Downtown also features 24-hour front desk service and wireless internet access. Steps from the Dallas Downtown Crowne Plaza Hotel is the Dallas Aquarium and the famed House of Blues Dallas and entertainment venue. The American Airlines Center, home to the Stars hockey team is also nearby.

Minimum age to check-in: The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Pet Policy Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Parking Information At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (21)
Outdoor pool. Ballroom with tables and chairs. Lobby area with ample seating. Business center complete with two computers. Fitness room with cardio equipment and weights.
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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

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ellenf468
Brisbane, Brisbane Region, Queensland
"Ok but tired."
TripAdvisor user rating 3 out of 5
Reviewed June 01, 2025 NEW
Spacious room. Hotel was tired and in need of renovation. Service was variable. Breakfast was good. The lifts were concerning - very rattly and we got stuck in them - very scary. We are aware of another couple on our tour who also got stuck in the lift. Room cleaning was not good on the 2nd last day - no vacuuming and 1 bin not emptied. One day they only supplied 1 towel set when we needed 2. We reported it twice but no extra towels were supplied. The use of the computer was free - greatly appreciated. The printer was not working but the reception staff printed documents for us. On the day we arrived there was painting going on on our floor including our door and we got paint on us. They did give us some free lunch because of it. Overall ok but in need of renovation and an improvement in service and the ability to say sorry when things have not been as expected.
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lisarV4509YY
"Great stay. My room was nice. The staff was friendly. Comp early check in. Swim pool. Dallas city view. Perfect stay"
TripAdvisor user rating 5 out of 5
Reviewed May 25, 2025 NEW
Nice hotel with a city view. My stay was 10 stars thanks to Terri and Jay. Upon checking in I made an early arrival before 3 and my room was not ready. (Understandable) I decided to wait in the lobby. I was granted a complimentary early check in and my room was the best. Comfy bed, clean, with a city view. At check out I was greeted by Jay. He asked me about my experience ( which hotels never care about). Very pleased for a $69 rate Nice and Friendly hotel . I’m coming back in July with friends.
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thakdha
"Terrible , what happened to giving customers a good experience??"
TripAdvisor user rating 1 out of 5
Reviewed May 22, 2025 NEW
When I enter the room after checking in , No toilet paper , no bath soap in the room. I called front desk , said come down and pick it up. We won’t have anyone to come to your room to drop till next day when housekeeping returns. I am staying at the property for one night , leaving early next morning. Never again. Told the front guy , he said ok, if you still want those items , come down and pick it up 😂
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792kylah
"Excellent Hotel Staff! Super comfy rooms, great amenities! Thank you, Doug, Gerardo, and Debbie!"
TripAdvisor user rating 5 out of 5
Reviewed May 05, 2025
This was my first time staying at the Crown Plaza Dallas Downtown. Me and my colleagues arrived for a business trip (aviation industry), and we were impressed from the moment of check-in. There were a lot of teenagers in the hotel for a robotics and engineering conference. But FORTUNATELY, the front desk staff were clearly aware of this and placed us on reserved floors of the hotel to avoid the extra traffic and noise of the conference. MUCH APPRECIATED! We hardly noticed they were there! Also, we met some of the staff and enjoyed conversing with them regarding recent updates to the hotel which includes new carpet and dedicated IHG and VIP floor levels. Specifically, Debbie with the sales team exhibited great concern and knowledge in that regard. Also, Doug from marketing was very welcoming to our group when we visited the restaurant for dinner and made us feel right at home for our brief (yet wonderful) Cinco de Mayo celebration. THANK YOU, DOUG! We love your spirit, pride, and infectious enthusiasm for the hospitality industry!!!! A shout out to Gerardo at the hotel restaurant/bar as well -so professional and kind 😀 We already look forward to our next business trip to Dallas just to enjoy this wonderful hotel and its great staff! 5 STARS!
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Jet18920123375
"Great Visit!"
TripAdvisor user rating 5 out of 5
Reviewed April 27, 2025
I stayed for a conference in January. The staff was very friendly throughout the entire stay and accommodating. The rooms were perfectly clean as well as the rest of the hotel. The breakfast in the morning was just what I needed as well for my busy day.
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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located at 1015 Elm Street • Dallas, TX 75202
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Frequently Asked Questions about Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

What is the minimum age to check-in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What time are check-in and check-out?

Check-in is at 3:00 pm and check-out is at 12:00 pm.

Does the hotel serve a complimentary breakfast?

No. Breakfast is available for a fee.

Is WiFi access accessible?

Yes. Complimentary WiFi access is offered to hotel guests.

Is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel pet-friendly?

Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Can I reserve a smoking room?

No. The hotel is 100% smoke-free. Guests caught violating this policy are subject to an additional fee.

Does the hotel have a pool?

Yes. Guests can use the hotel’s heated rooftop outdoor pool during operating hours. The 9th-floor rooftop swimming pool has shut down for the season. While the pool deck remains accessible, the actual swimming pool won't be available for use until late April 2024.

Is parking available?

At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

Does the hotel have accessible rooms?

Yes. Should you require an accessible room, please make note of this on your reservation.

How far is the nearest airport to Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Dallas Love Field Airport is the closest airport with a distance of approximately 8.5 miles.

What are the attractions nearby Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Below are the top attractions near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel and their approximate distances: - Perot Museum of Nature and Science 0.7 mile - Dallas Museum of Art 0.6 mile - African American Museum 2.7 miles - Dallas Zoo 3.4 miles - Meadows Museum 4.9 miles - George W Bush Presidential Library 4.9 miles - Dallas Arboretum 6.4 miles - Museum of Biblical Art 7.1 miles

What accessible features does the hotel offer?

The hotel provides accessible accommodations, including wheelchair-accessible rooms and ADA-compliant routes with features like accessible door locks, grab bars, and tall toilets. Amenities include grab bars in tubs, portable bathtub seats, handheld showers, and accessible controls. Parking offers 15 wheelchair-accessible spaces, self-parking, and ramp access to key areas like the hotel bar and restaurant. Public areas, including the entrance, registration desk, toilets, and business center, are fully accessible with ADA-compliant lifts. For hearing accessibility, the hotel has close-captioned TVs, amplified telephones, and visual alarms. Vision accessibility features include Braille signage and audible alarms.

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