Comfort Inn Gurnee near Six Flags in Gurnee

I have had one of the worst hotel experiences of my life, and I truly believe my family and I were treated unfairly—and possibly discriminated against—during our stay. To begin with, I was charged an additional $20 for a cot after explaining during booking that we would have 2 adults and 2–3 children in the room. I was told this was fine, only to be told the next day when I called to reserve an additional room that only 4 people were allowed per room. This directly contradicted what I had been told the night before, which is why I paid for the cot in the first place. Despite the inconsistency and growing frustration, I went ahead and booked a second room for my family at the same rate, again with a $20 cot fee. When we arrived to check in, we were suddenly told we’d need to pay another $25 because we had 5 people in the room. I paid it because I didn’t want any further disruption to our vacation—I simply wanted my family to enjoy what was left of our summer and get an early start at Six Flags the next morning. Later that evening, my husband called the front desk to politely ask for extra towels. We were told, quite bluntly, that the hotel doesn’t give out extra towels. My husband is one of the most humble and respectful men I know, and he was genuinely upset by the dismissive, unhelpful attitude he encountered. Then, while we were at the pool, the same young woman who checked us in came into the area, opened the outside door, and said she was letting air in because it was “too hot.” She said she’d return in 10 minutes—but she never did. At the time, my family was the only one using the pool, so there had been no complaints from others. Having the door wide open while we swam felt inappropriate, uncomfortable, and again—disrespectful. When I voiced my concern, it was brushed off as if my experience didn’t matter. Things only got worse when we returned to our room. I went to set up the cot and discovered multiple stains and what appeared to be bugs. One of the queen beds had something black on the sheet—again, looked like a bug—and the other bed had visible stains on the blanket. At this point, we were exhausted and disgusted. My husband and I went back to the front desk to show the pictures we had taken, and after some time, we were moved to a cleaner room and given a better cot. But by then, the damage had already been done. Word of our experience must have spread quickly, because the following morning my husband was greeted by the manager with an apology and a promise that $20 would be taken off one of the rooms for the inconvenience. While it was a small gesture, it was at least something—until we checked out. As I was at the front desk scanning the barcode to leave feedback, the same manager suddenly appeared again with more apologies. When I explained that the extra charges should have been removed from both rooms—not just one—he began backtracking, saying he “didn’t know” we had two rooms. This was hard to believe, considering both rooms were under my husband’s name. Then he started apologizing all over again, saying he had already apologized to my husband four times and asking for forgiveness. He told me he would now remove the extra $20 cot charge and the $25 over-occupancy charge for both rooms, totaling a $90 refund. Honestly, it felt like he was trying to rush us out and quiet things down to avoid us making a public scene or fully exposing how we were treated. In truth, after everything we went through, we should’ve been offered a complimentary stay. Instead, we were offered empty apologies and an awkward attempt at damage control. To make matters worse, when I finally received the confirmation email from our credit card company, I saw that only $65 had been refunded—not the full $90 as promised. This entire experience has left me feeling humiliated, deeply disrespected, and extremely disappointed. I can’t shake the feeling that if my family looked different, we might have been treated differently. The shifting policies, dismissive tone, poor cleanliness, and lack of accountability all pointed to a pattern that felt like more than just bad customer service—it felt like bias. I will never return to Comfort Inn Gurnee again, and I intend to report this experience. No family should ever be made to feel the way we did.

Cool breakfast and the beds were very comfy the service was very good and front desk was very helpful and helped me when I needed new sheets right away

Poorly managed. We left articles of clothing, called a few hours later, received an email letting us know they found the 3 items I reported that I left, asking if I wanted them sent to us. I replied to email, and called to be sure they had my info including payment to mail to me. Never received, called 3 times, each time being told it would be mailed, last time manager called and claimed they never had my items. When I asked about email that stated exact items that were left he promised to call me within 24 hours. never heard back. I understand they are not responsible if I leave items, but they acknowledged it on phone and in writing then denied wver finding the exact items I reported left, then have given me the run around. Will never stay there again.

We stayed here one night for a sports competition. Check in was quick and easy. Our room smelled a bit musty and was worn but overall seemed clean until we used the restroom. There was something splattered on the picture, wall and ceiling. I couldn't tell what it was was but reported it to the front desk. The girl seemed appalled and said she would report it to housekeeping, she offered us a room change but we said that if they cleaned it before we got back it would be fine. It was somewhat cleaned when we returned. The beds were comfortable, a/c worked well and water pressure was decent. Breakfast was served 6-10 which seemed generous, the juice machine was either empty or malfunctioning as all of the juices were water, coffee was okay. There were a few breads, muffins, hot scrambled egg, sausage patties and make your own waffles, dry cereal, nonfat yogurt and apples and green bananas. Fine for an included option. There were several restaurants and a mall within walking distance which was convenient for dinner. We didn't use the pool but it was small and very busy in the evening, it also left the hotel smelling like chlorine. The halls were beat up a bit and carpet was worn/parts missing. Overall I wouldn't choose this hotel but if you aren't picky and the price is right.... it would probably be find for an overnight stay. Also tried to get photos to upload but having some technical issues, will try again in a bit. Imagine that someone sprayed tomato soup with corn in the bathroom, that is what we walked into.

Not only is this hotel dated and dirty, and someone who either frequents this hotel or works there is targeting women. After returning to my room in the afternoon, I found a $100 that was not there before. This was not my money, and I had the do not disturb sign on the door. I was traveling with a group of women and I felt many times I was being watched. The manager was extremely kind, but your safety is not worth the stay.