Rosen Inn in Lake Buena Vista, FL

STAY AWAY FROM THIS HOTEL!! This hotel is NOT clean and has ants/bugs in multiple rooms. Woke up first morning to a bug crawling across counter. Then that evening when we returned from the park there were ants on the desk/counter top. Moved to another room that we NOT clean and had sticky stuff on the desk. were moved to another room which too was dirty. The next evening moved to another room and it had ants on the desk area and a bug on each bed. Finally moved to the last room and all seemed good until waking up the next morning to find bugs in the sink. If I could give a -10 star I would. I did speak to a manager but they would not give a full refund. There were also ants in the rooms of the ones we were traveling with. After reading some of the other comments it seems there have been ants before. This is a real issue.

We spent 2 nights in this hotel in order to go to Disney World. We made a road trip in Florida, so we were quite exhausted when we arrived at the hotel. We have 2 children: 10 and 13 years old. We got a room by the pool (literally in front of the pool!) where the music plays all day as from 9 am. The pool closes at 10 pm. We thought the music at the pool would stop. It didn't. We called a first time just before 11 pm. They said they would take care of it. 11.15 pm, still loud music. We call the front desk again. They say they will take care of it. 11.30 pm, still loud music (reminder, we have two children and we wanted to get up early to go to disney). They say they will take care of it. Finally, around 11.35 pm, the music stopped. You would think that they would not make the same mistake again the next day. Sure they did. When we came back from disney around 10.30 pm, music was still playing! We again had to call the front desk a couple of times before they took care of it (and hung up on me). Other than that: rooms are very old fashioned and you get 1 small shampoo bottle for 4 people. I would certainly not recommend this hotel.

My family and I have just returned to the UK after a 2 week stay at the Rosen Inn Lake Buena Vista. We had read reviews previous to booking, so we knew what to expect, and it was all pretty much spot of. The hotel itself is spotless, everything works and the grounds are continually maintained to give a crisp look all the time. The staff were superb, from reception, security, restaurant, maids and shop staff, in particular the blonde haired lady who sold me my American sunglasses I had to buy twice because I lost the first pair, she was lovely, very friendly and remembered little details I'd told her days before, credit to her. The room was pretty much as expected, basic, but everything you need and clean! There was a hint of damp and faust when you first walk in, but fades after a while of you living in it. We had a motorway facing room, which wasn't that bad during the day, but did require ear plugs in the night. The pool was great, prefect size for the property and providing poolside towels was a great touch to save you using you're own. The park shuttles worked very well, a great free addition to the hotel, the drivers were always friendly and punctual. We ate in the restaurant on a few occassion, a grate selection was on offer, something for everyone and always kept clean. Perfect locations for parks and local amenities. Lovely hotel, will definitely stay here again and would highly recommend. Let the saving begin......hopefully see you in a few years 👍

We are just finishing our stay at the Rosen at Lake Buena Vista and I just had to write a review. We have been many times and I have done reviews previously but this time we were there during storm Helene and Hurricane Milton. I cannot praise enough the staff during these times. The first storm left a bit of a mess and everyone straight out clearing up then when we knew hurricane Milton was coming it was slightly different. The hotel sent letters to every room advising us what to do to keep safe. The staff were amazing and stayed at the hotel to look after us all and make sure we had everything we needed. The Lite Bite area was so well stocked too. Clearing up after the hurricane in the grounds also required a lot of work but they were straight out sorting it all out. We felt safe throughout and that is due to the whole team that work there. Can’t wait to get back next year. Thank you all so much

Have stayed here five times now and will continue to come back. Parking is plentiful and free. The shuttle is not great as we found previously so we drove this trip. Lynx bus very nearby is good. Staff are either lovely or indifferent. Rooms clean and housekeeping great. The buffet is not the best but we had three free meals and that was fine. Coffee in the room but you need own milk, and also microwave and fridge and safe excellent additions. Must say the towels are MINIATURE. Beds very comfy, air con loud but works great. We were there for hurricane milton and the management left info on our bed which was helpful. Didn’t use the pool or other amenities. Get a room opposite car park as it’s quieter. Very very close to parks, restaurants, supermarket - if you have a car. Disappointing that the closest convenience store is now shut as there’s nowhere in walking distance to carry lots of water back to the hotel for example. will definitely return if have car