Best Western Center Pointe Inn in Branson, MO

Met friends there we had an awesome time. Rooms were clean and well stocked. The room cleaners did a great job every morning.

This is long winded, sorry but want everyone to know the details. Bad stay from the time we checked in. First off we checked in the gentleman who checked us in gave us room 243, he even drew a map on where to go in at what building and directions on the map to the room. We drove around to the building and got to the room. The key worked to get us in the building but not the room. So my wife walked back up to the lobby and told them what was going on another guy and girl were also there. The guy who checked us in asked her if she knew her numbers and insinuated that she was stupid, then he made a quip about perhaps he had dyslexia. So the room key worked only to find that when we were walking into the room it was already taken with people's luggage, clothes laying out and unmade beds, so we backed out of the room. We could have been shot or something if the people were in there. Or perhaps we could have been not so honest people and stole their stuff. So, my wife walked back up there and told them what we had found. The same guy then joked again that his dyslexia was acting up and the girl then asked my name and info she said we were in room 234, they said the next building over. So, we took our luggage to the next building over and there was no room 234. This time we wised up and called the office ( we are no spring chickens to be lugging luggage everywhere!) So, the other gentleman asked where we were and we told him, he came and got us and said no the room is 2 more buildings over. Now mind you counting the lobby they have 6 buildings. We have already been to 3 buildings lugging luggage. So, the gentleman said he would take our luggage over to the room for us. We said ok. While walking to the 2 buildings over we had to go up and down stairs, my wife fell up the stairs (we both have bad knees). The gentleman was looking for us. He said the room is up these stairs and my wife said she is not doing anymore stairs. So, he said he would see if he could get us a room on the ground level. Which he did. We had no idea where our luggage was for about 45 mins, cause he said he would go back and get it. Then he finally got to our room with the luggage, he listened to us blow off our steam and we showed him the map the first guy had drawn with the room number 243 circled and how to get to it, just to show he was wrong. They said they were sorry,he came back about 20 minutes later with a certificate for a free night( usable on any next stay) and $20.00 off our stay. We were still angry and upset. Then we were gone the next day shopping and when we came back we couldn't get our room door open, my wife finally gave it a good shove and it opened and a card fell out the door, thanking us for our stay, Why are you thanking us? You should be apologizing. I told the one gentleman that we were going to call BW corporate and complain tell them about our horrible experience. Corporate called the owner and told them they need to respond to us. The owner emailed me and said he thought the problem was settled. NO it was not so he them agreed to refund the full amount of the stay and that the gentleman who accused us of being stupid and not knowing our numbers was fired. I hate seeing anyone lose their job but this i felt was called for. I am sure that the people in room 243 would be just as livid if they knew 2 strangers were let into their room while they were out enjoying themselves, anyone would be!! Also outside of my complaint every time we came back to the room their was someone outside complaining that their room keys quit working and it is a huge hill you have to climb to get to the lobby. We never even ate the free breakfast because of the huge hill you had to go up, if we had to get in the car and drive up the hill we would go somewhere decent to eat, not a hotel breakfast! Hopefully the owner gets better help!!!

I made an online reservation for a pet friendly suite. Upon arrival, I was told the suites weren't pet friendly. They were willing to make an exception, but the pet would need to be in a kennel at all times. We didn't bring a kennel because we weren't expecting that. So, we were moved to a pet friendly room with 2 twin beds. It was very small and sleeping was terrible. We had 2 adults, a teenager and a dog. I also ended up having to pay another $40 on top of it all. I thought it would at least be cheaper since moving from a suite to 2 full beds, but it wasn't. The staff was friendly and tried to be accommodating but I feel like I lost out on this one.

Great stay. Great breakfast. Clean. I don’t like outside door rooms but parking right outside the door in a safe place was awesome. Friendly breakfast staff that served us was from Jamaica and we had fun with her.

Very noisy but a good location. They had a great breakfast. There were LOTS of rooms here. It is just an old hotel that was renovated, kind of. Nice staff. A server gives you the eggs and sausage. Very germ free!!