Bell Rock Inn in Sedona, AZ

I stayed at the Bell Rock Inn in December 2025. The Inn is well situated in Sedona and very close to a Red Rock formation, which was very scenic at different times of the day. The suite was spacious; Mattress was firm. Front desk was very friendly. The concierge was friendly and knowledgible. **There was no breakfast in the morning** **One important point. Housekeeping never came while I was there; I was solo so did not make a difference. Iasked the front desk about housekeeping and they implied one needed to stay 5 days or longer to have housekeeping.** Clearly this would not be acceptable to multiple persons in a room. So check this out before making a reservation.

The room was clean (hence the 2 stars)....that was it. We booked a room with a view -- the view we got was of the pool. Not sure what the resort fees were for, because there is NOTHING about Bell Rock Inn that resembles a resort. We were told that because we booked a week, we were put in the "newly remodeled" unit. Hmmm....the ceiling tiles in the hallway were falling in at some parts, it took 20 minutes to get hot water in the shower -- regardless of the time of day, the thermostat broke while we were out and we came back to an oven -- so that had to be fixed in the evening, the cable stopped working (day 1 was due to lightening, day 2 was due to the cable box -- so that had to be repaired), the hallway smelled old, and the fridge froze our dozen eggs and yogurt, the bed was awful and we woke with backaches every morning. There is nothing redeeming about this place. We were roped into the 90-minute timeshare talk by Concierge as soon as we checked in and quite honestly with the promise of a $250 prepaid Mastercard (or visa ... it's all a blur at this point) we were too tired to care and figured, why not, it would pay for meals while we are here. Don't make the same mistake we did -- 90 minutes in an alternate reality that was over 2 hours of being browbeaten, insulted by the rep for continuing to say "No, now is not the right time for us to do this," and all the psychological and guilt hooks you could think of. The Coup de grâce was the rep's parting words to my husband and I of "To be perfectly honest, you're the fourth couple I've dealt with today, it's been a long 8-hour day and I'm burnt. I really don't care if you buy or not at this point" -- all the while, she's slamming her items into her purse, not looking at us, huffing and saying how "done" she is. Wait for it....it gets better -- her parting comment to us was "I hope for your sake at the end of your life you don't realize what a mistake you've made by not buying this while you had time..." Excuse me???? This was just a snippet of what was said to us because evidently, how dare we say no. It's a good thing we are clinicians because we had to flip into clinical mode to get out of there emotionally intact and put on our best clinical presence to stop the experience after more than 2 hours of this nonsense. Three days later were still chewing over what had happened and complained to the management who sent out an email about our experience. That was answered by some higher up who called us and apologized -- then said the rep would be written up. That's great; however, what about all the other things that we told them was wrong with the room? Again, I ask -- what exactly was the extra resort fee for??? We're Hilton Honors members and have traveled all over, and have stayed in many Hiltons before. Honestly, how we were treated during this trip and how unrestful this room and experience was made us say goodbye to Hilton. Room renter beware.

I had the most perfect 2 days being here. It was located in the perfect location and the staffs were so nice. I recommend staying here for comfortability, views, and easy access to the center.

The unit was more than I expected. It was clean and very inviting. There were two levels with a master suite on first level and living quarters upper level with a sleep sofa and another full bath. Very well equipped kitchen. There was an entrance on both levels. The staff was friendly and very accommodating. I was able to extend my checkout for an additional 1.5 hours. They also stored a few refrigerated items for me until my next check in at another location. They also were very up to date with text messages regarding the pools and the lightning predicted in the area. Would highly recommend this place.

This place is very reasonable nice place. We stayed in a king suite and it was very nice. Would recommend. Only draw back is if you are on second floor there are no elevators.